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Collecting the Facts for Preparing Process Maps - Click To Read Article
In two previous papers, we outlined the elements involved in setting up a process improvement project and getting the word out with a public announcement. With everyone on board, it’s time to get into the trenches.
Fact gathering is an integral part of understanding reality and preparing a good process map. Yet, it is often dismissed or given cursory attention as superficial process maps are created by an individual or group of people some distance away from the work…and thereby some distance away from reality. If you want your process maps to reflect reality, you must go to the work and see it happen.
Preparing for Successful Process Improvement - Click To Read Article
An integral and often overlooked step in improvement work is the preparation work: defining the project and gathering the facts that are essential to gaining a good understanding of the existing process. Too often this initial phase of a project is given cursory attention or ignored altogether. This is the first in a series of papers dealing with the up-front work in process improvement projects.
Getting Everyone on Board for an Improvement Project - Click To Read Article
A previous paper outlined the elements involved in setting up a process improvement project. With a project well-defined and management support secured, it is time to spread the word. We want to ensure that everyone involved in the process to be studied is aware of what is going on. We do that with a public announcement.
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Leanne Hoagland Smith
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Ben Graham
(Visit Ben's Website)
Ben B Graham is President of The Ben
Graham Corporation (www.works
imp.com) and author of the book
‘Detail Process Charting: Speaking the
Language of Process’ published by John
Wiley Publishers. His company pioneered
the field of business process improvement,
and has provided process improvement
consulting, coaching and education
services to organizations across North
America since 1953. Ben has worked with
many organizations to build libraries of
business process maps and develop
effective, process-focused, continuous
improvement programs. His organization
publishes Graham Process Mapping Software,
which is designed solely for preparing
detail process maps. More information
about the software is available at www.pr
ocesschart.com
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Ben Graham's
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