How do you listen to your employees, clients friends and family members?
Did you know that the Chinese symbol for listening consists of 10 distinct elements? They combine meanings like "king, ear, eye, heart, sense and respect"
into one symbol.
Listen With Your Ears, Eyes and Heart
What does that tell you? Obviously the entire culture of the Far East perceives listening as extremely valuable and is trained to get a lot of information beyond the spoken word. When you listen with your ears, eyes and heart you can understand much more far beyond the spoken word. You can understand the other person's context, emotion and intentions.
Offering Advice is Not Enough
As a sharp contrast, our Western culture emphasizes verbal and written expression, powerful peaking,
articles and books as part of individual development. This cultural underpinning is subconscious and might impact your readiness to listen effectively.
To what degree do you listen to your business partners, friends and family members? Do you mentally prepare your answer while they speak and before it is your turn to talk? What might your child really want to tell you if you hear the same story over and over again? What might your business partner tell you if they don't follow through? How beneficial would it be to listen and understand the clues for these scenarios?
Here is the #1 step to becoming an expert listener:
Next time you listen to your employee make a conscious effort to be present and give them your full attention without verbalizing a response while they speak. Then take a pause before you respond. Finally, respond with a question instead of an answer. Select a question that asks them to further clarify the situation. Or, ask them for how what they just told you makes them feel. If what they were telling you involved a problem, ask them how they want to solve it instead of offering advice.
Become a Master in Listening - To learn more about this author, visit Susana Lange's Website.
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Susana Lange
(Visit Susana's Website)
Susanna continuously demonstrated how
living her natural genius makes fast and
seemingly impossible career moves easy and
fulfilling. With a successful corporate
career in both Germany and the United
States, Susanna Lange has managed
advertising projects for BMW and BMW Bank,
sold information services to top
pharmaceutical companies and co-developed
Fit for Learning, a highly effective
program that has helped hundreds of
children experience quantum leaps in
educational settings. Susanna was able to
overcome her own dyslexia with the
programs she now teaches.
With her business partner Otto Siegel,
Susanna focuses now on helping small
business owners maximize their genius for
quantum leaps in business and life.
Susanna is a certified professional coach
from the International Coach Academy. She
holds a B.A. from the University of Munich
and she is a. certified BrainGym®
facilitator and Accelerated Learning
Coach..
“I have moved my business into a quantum
leap to where we are doubling our gross
revenue this year. I can handle more tasks
than I ever thought possible not only
professionally but in my personal life as
well.”
- Art Bejarano, President, Integrity PCB
Design
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