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Is This Any Way To Behave In A Restuarant?

Written by: Jeffrey Summers

Article Overview: Eating out this week, these are actual quotes used by service staff and managers to address myself, my guests or others around us.

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Is This Any Way To Behave In A Restuarant?

Eating out this week, these are actual quotes used by service staff and managers to address myself, my guests or others around us.

1. “I’m sorry, (…I didn’t get to your table…) I’m just too busy!”
2. “Did you want your change?”
3. “_______________________________.” (Nothing said to us for nearly 20 minutes as we sat wondering if we were in a restaurant or a morgue.)
4. “Hi Guys!” (…My wife and I…).
5. “Hey guys!” (…My wife and I…)
6. “Have you ever been here before?” (Why yes, about 200 time this year so far).
7. “Hi guys.” “Just the two of you?” “Smoking or non?”
8. “I’ll be right back with your drinks.” “I’ll be right back with your food.” “I’ll be right back with your ________(insert anything here.)
9. “Bye Guys” as the female host stood slumped over the podium and texting someone on her iPhone.
10. “”Move stupid!” As one host yanked the arm of another as she was propping herself up in the doorway while a mother with a double stroller entered the restaurant in front of us.
11. “Bye Guys!” (…My wife and I…)
12. “Hi, my name is ______ and I’ll be your server today.”
13. “Hi, my name is ______ and I’ll be your server today.”
14. “Hi, my name is ______ and I’ll be your server today.”
15. “Hi, my name is ______ and I’ll be your server today.”
16. “Hi, my name is ______ and I’ll be your server today.”
17. “Hi, my name is ______ and I’ll be your server today.”
18. “Hi, my name is ______ and I’ll be your server today.”(…once each day this week!)
19. “Where is that “B****h’, (one host asking another host where another host was, because evidently), “… it’s her job to seat these people and I’m not gonna do her job anymore, and if she thinks I am she can kiss my a**!”…There were about 6 guests in line.
20. Not heard, but as our (very much under the age of 18) host was beginning to instruct me about the “Fresh Catch of the Day…” he yanked (no exaggeration!) the menu out of my hands as I was already reading it.
21. “Oh I know…but we are so short handed and you really can’t expect these kids to understand what you’re talking about!”

Not heard this week.

“Thank you!”
“You’re welcome!”
“Yes Sir!”
“Yes Ma’am!”
” Absolutely”
“Hello folks…welcome to _______.”
“Thank you for sharing your evening with us Jeffrey. When can we see you again?”
“I’m sorry, let me correct that right now!”
“I apologize. Let me fix that immediately!”
“Great choice! That’s a guest favorite!”
“What can I do for you?”
“Thank you for the feedback!”
“Why hello Jeffrey, glad to see you back!”

Not seen this week.

1. Doors opened for guests.
2. Guests walked to the restrooms when staff were asked the location.
3. Smiles.
4. Guests given the right-of-way by staff or managers!
5. A clean table when I sat down.
6. Clean silverware or glassware or menus.
7. Clean, pressed uniforms.
8. Clean polished shoes.
9. Guest checks addressed/personalized to/for me.
10. Eye contact while having my order taken or during the greeting or during any conversation with any staff or manager the entire week.

You know you really can’t make this stuff up!

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Article Tags: doorway, double stroller, drinks, exaggeration, expec, hey guys, iphone, job, morgue, podium, quotes, service staff

About the Author: Jeffrey Summers
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My name is Jeffrey Summers and I am a 27 year veteran of creating, operating, Coaching and consulting with successful food service concepts that include national and international chains, franchises and independent operators. I am an award winning business Coach, consultant, speaker, writer and blogger who offers real world Coaching and consulting help on every facet of the food service business. I am also the president and founder of Restaurant Coaching Solutions, a full-service, national and international, Hospitality Coaching and consulting firm based in Dallas, Texas. Besides helping clients achieve success by working with them one-on-one, I frequently speak at and attend numerous industry events as well as at local, state and national small business groups in order to share my passion for the business of food and hospitality. My clients run the gamut of QSR’s, cafeterias, fast food, convenience stores, casual full-service and fine dining restaurants, banquet and catering facilities and numerous other retail businesses.

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