Feedback Form
Home Features Mastermind Forums About Advertise Blog Network Contact Be An Author

Is This Any Way To Behave In A Restuarant?

Is This Any Way To Behave In A Restuarant?

Eating out this week, these are actual quotes used by service staff and managers to address myself, my guests or others around us.

1. “I’m sorry, (…I didn’t get to your table…) I’m just too busy!”
2. “Did you want your change?”
3. “_______________________________.” (Nothing said to us for nearly 20 minutes as we sat wondering if we were in a restaurant or a morgue.)
4. “Hi Guys!” (…My wife and I…).
5. “Hey guys!” (…My wife and I…)
6. “Have you ever been here before?” (Why yes, about 200 time this year so far).
7. “Hi guys.” “Just the two of you?” “Smoking or non?”
8. “I’ll be right back with your drinks.” “I’ll be right back with your food.” “I’ll be right back with your ________(insert anything here.)
9. “Bye Guys” as the female host stood slumped over the podium and texting someone on her iPhone.
10. “”Move stupid!” As one host yanked the arm of another as she was propping herself up in the doorway while a mother with a double stroller entered the restaurant in front of us.
11. “Bye Guys!” (…My wife and I…)
12. “Hi, my name is ______ and I’ll be your server today.”
13. “Hi, my name is ______ and I’ll be your server today.”
14. “Hi, my name is ______ and I’ll be your server today.”
15. “Hi, my name is ______ and I’ll be your server today.”
16. “Hi, my name is ______ and I’ll be your server today.”
17. “Hi, my name is ______ and I’ll be your server today.”
18. “Hi, my name is ______ and I’ll be your server today.”(…once each day this week!)
19. “Where is that “B****h’, (one host asking another host where another host was, because evidently), “… it’s her job to seat these people and I’m not gonna do her job anymore, and if she thinks I am she can kiss my a**!”…There were about 6 guests in line.
20. Not heard, but as our (very much under the age of 18) host was beginning to instruct me about the “Fresh Catch of the Day…” he yanked (no exaggeration!) the menu out of my hands as I was already reading it.
21. “Oh I know…but we are so short handed and you really can’t expect these kids to understand what you’re talking about!”

Not heard this week.

“Thank you!”
“You’re welcome!”
“Yes Sir!”
“Yes Ma’am!”
” Absolutely”
“Hello folks…welcome to _______.”
“Thank you for sharing your evening with us Jeffrey. When can we see you again?”
“I’m sorry, let me correct that right now!”
“I apologize. Let me fix that immediately!”
“Great choice! That’s a guest favorite!”
“What can I do for you?”
“Thank you for the feedback!”
“Why hello Jeffrey, glad to see you back!”

Not seen this week.

1. Doors opened for guests.
2. Guests walked to the restrooms when staff were asked the location.
3. Smiles.
4. Guests given the right-of-way by staff or managers!
5. A clean table when I sat down.
6. Clean silverware or glassware or menus.
7. Clean, pressed uniforms.
8. Clean polished shoes.
9. Guest checks addressed/personalized to/for me.
10. Eye contact while having my order taken or during the greeting or during any conversation with any staff or manager the entire week.

You know you really can’t make this stuff up!





Is This Any Way To Behave In A Restuarant - To learn more about this author, visit Jeffrey Summers's Website.

Like this article? Share it with your friends

Article Feedback
 Article Feedback No article feedback found.
  Leave Your Feedback
article feedback

Article Feedback

To learn more about the Evan Elite Author Program please contact us.

About The Author


Jeffrey Summers
(Visit Jeffrey's Website) My name is Jeffrey Summers and I am a 27 year veteran of creating, operating, Coaching and consulting with successful food service concepts that include national and international chains, franchises and independent operators. I am an award winning business Coach, consultant, speaker, writer and blogger who offers real world Coaching and consulting help on every facet of the food service business. I am also the president and founder of Restaurant Coaching Solutions, a full-service, national and international, Hospitality Coaching and consulting firm based in Dallas, Texas. Besides helping clients achieve success by working with them one-on-one, I frequently speak at and attend numerous industry events as well as at local, state and national small business groups in order to share my passion for the business of food and hospitality. My clients run the gamut of QSR’s, cafeterias, fast food, convenience stores, casual full-service and fine dining restaurants, banquet and catering facilities and numerous other retail businesses.

Jeffrey Summers is a Gold author on EvanCarmichael.com
About The Author

View Author Blog
View Author Blog

View Author Video
View Author Video

Free Downloads


Jeffrey Summers's

Complete
List Of
Business-Coach
Articles

Name
Email
If you enjoyed this article, get Jeffrey Summers's Complete List of Business-Coach Articles For FREE!

More Jeffrey Summers
Restaurant Marketing In A Downturn
Is Restaurant Marketing Broken
More Restaurant Marketing Lemons
Strategic Thinking for Restaurant Business Operators
17 HOT Leadership Best Practices
20 Things To Do To Stay Motivated In This Negative Time
Questions On Guest Loyalty
5 Thoughts On Guest Loyalty
A Bad Economy Doesnt Mean Stick Your Head In The Sand
Is This Any Way To Behave In A Restuarant
Free Downloads


 
 
 


Evan Elite Authors
Casey Gollan  
Joe Dager  
Dave Kurlan  
Evan Elite Authors

Become An Author
Have you written articles that would be of value to entrepreneurs? Become an expert on our site by publishing them! Expose yourself to a wide audience, drive more traffic to your website and get more sales! Click Here for details.
Become An Author

Evan's Latest Video
Modeling the Masters: Learn the true secrets behind Walt Disney's business success factors & grow your company! Video produced by Phanta Media
Evan's Latest Video

Business Opportunities
"Learn straight from Evan how you can Make a Full Time Income (And More) from a Website"

How to Start An Online Business

Click Here To Learn More
Business Opportunities



Evan's Newsletter
Get advice & tips from famous business owners, new articles by entrepreneur experts, my latest website updates, & special sneak peaks at what's to come!
Name:
Email:
Evan`s Newsletter

Free Downloads
Memorandum Template 2 Icon Memorandum Template 2
Fortune Small Business Icon Fortune Small Business
Networking Challenges Icon Networking Challenges
Interview Coaching Icon Interview Coaching
Professional Networking Icon Professional Networking
Free Downloads - Complete List

Entrepreneur Tools and Guides
Top 50 Debt Blogs
Top 50 Debt Blogs
Learn To Get Out Of Debt
 
The Top 10 GTD Times Posts - Best Posts for Productivity
The Top 10 GTD Times Posts
Best Posts for Productivity
 
Entrepreneur Tools and Guides

SEO For Africa
SEO For Africa
Gloria Tamita Benin City, Nigeria,
Gloria Tamita
Benin City, Nigeria
SEO For Africa

If I Were A Startup...
Geoff Whitlock, $53k to $507k in 3 years
Geoff Whitlock
$53k to $507k in 3 years
Adam and Matthew Toren , $200k to $3.4 Mil in 3 Years
Adam and Matthew Toren
$200k to $3.4 Mil in 3 Years
If I Were A Startup... - Complete List

Famous Entrepreneurs
Warren Buffett, Berkshire Hathaway
Warren Buffett
Berkshire Hathaway
Terry Matthews, Mitel
Famous Entrepreneurs - Complete List

Entrepreneur Advice
Michael Gerber, The E Myth
Michael Gerber
The E Myth
Tom Peters, In Search Of Excellence
Tom Peters
In Search Of Excellence
Entrepreneur Advice - Complete List

Popular Articles
(Premium Authors)

     10.5 Things You Must Know When Shopping For Health Insurance
By Kris Willy
     3 Health Insurance Misconceptions
By Kris Willy
     Do you spend more on your vehicle than you do on your body?
By Kris Willy

Have A Suggestion?
Toronto Salsa Classes / Toronto Salsa Lessons Email us your ideas on how to make our website more valuable! Thank you Sharon from Toronto Salsa Lessons / Classes for your suggestions to make the newsletter look like the website and profile younger entrepreneurs like Jennifer Lopez and Sean Combs!
Have A Suggestion?

More Evan Carmichael
More Information