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Why City Governments are Floundering

Guest post by: Pat Lynch

Article Overview: What is preventing decision-makers from devising an effective process for allocating their cities’ scarce resources in ways that will allow them to re-group successfully in the aftermath of slashed budgets, plummeting revenues, forced furloughs, and layoffs?

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Why City Governments are Floundering

Across the U.S., scores of municipalities technically are bankrupt, as their financial obligations far outstrip their ability to cover them. Some cities already have declared bankruptcy legally. Politicians nationwide desperately are seeking ways to stave off bankruptcy by stemming the flood of red ink that threatens imminent financial disaster. So far the red ink is winning.

What is preventing decision-makers from devising an effective process for allocating their cities’ scarce resources in ways that will allow them to re-group successfully in the aftermath of slashed budgets, plummeting revenues, forced furloughs, and layoffs?

A major impediment is the lack of a clearly articulated “big picture” – i.e., a city-wide mission statement or vision. A quick check of half a dozen large cities across the U.S. reveals no city-wide mission statements on their official web sites. Yet most of the departments in each of those cities do have mission statements prominently displayed. And therein lies the problem. Although having department-specific mission statements surely is desirable, the departments’ individual efforts must be directed toward the same collective end. Unless those diverse missions are aligned with the city’s mission, all you have is a set of competing and conflicting interests – hardly the basis for setting priorities effectively.

The importance of having an overall big picture has never been more critical for cities than it is now, when resources are exceptionally scarce. Given the need to change decades-old structures, programs, processes, systems, and regulations that no longer work, at the same time that demand for government services has skyrocketed, setting clear priorities to allocate scarce resources most effectively is key to a successful rebuilding effort. In order to set priorities, however, there must be a unifying frame of reference. Otherwise, how can decision-makers and stakeholders agree on what programs or services should take precedence over others? Some groups’ “must have” lists are viewed as “nice to have” or even “unnecessary” from others’ perspectives. Absent the touchstone of a clearly articulated overall mission or vision, who is to say which group is “correct?”

For example, in February 2010, the Los Angeles City Council was considering drastic actions such as laying off over 1,000 employees, eliminating departments, and cutting public safety budgets and staff in order to erase a $208 million shortfall. During discussions about how to close this gap, one City Council member went on record as saying that he wanted to do whatever was necessary to preserve the $1 million allocated to paying a handful of city employees who work as calligraphers – i.e., those who handcraft the ornate certificates of recognition that elected officials like to hand out to constituents and other supporters.

Who is to say that this council member’s priorities were misplaced? After all, while most Los Angeles departments have their own mission statements, the City itself has none. As a result, there is no definitive basis on which people can decide whether keeping calligraphers on the job is more or less important than providing adequate levels of public safety or keeping libraries open.

While there are no easy solutions to allocating scarce resources, you first must have an effective process to guide the tough decisions. Trying to set priorities without benefit of a city-wide big picture is akin to trying to put a 1,000-piece jigsaw puzzle together without knowing what the picture is supposed to look like – and while both hands are tied behind your back. When I advise clients how to prioritize their scarce resources, step one necessarily is articulating a clear, overall big picture. That picture becomes the touchstone by which all decisions are made, and by which priorities may be set.

What is your organization’s big picture? Making sure that you have one – and that all stakeholders know what it is – ensures that you have a solid foundation upon which to set organizational priorities.

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Article Tags: budget cuts, city government, resource allocation, set priorities

About the Author: Pat Lynch
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Pat Lynch, Ph.D., is President of Business Alignment Solutions, Inc., a consulting firm that helps clients maximize business results by aligning people, programs, and processes with organizational goals. Drawing on her unique combination of training and experience in finance, economics, management, and human resources, Pat provides her clients with practical advice and insights that enable them to achieve desired business outcomes. She has more than fifteen years of experience working with managers at all levels in the public, private, and non-profit sectors. A former university professor, Pat taught courses at the graduate and undergraduate levels. She has published articles in both academic and practitioner journals and presents regularly at academic and practitioner conferences. She earned a Ph.D. in personnel and employment relations with a minor in employment law following a career as a senior financial analyst for a major international corporation. For additional articles please visit our web site at www.BusinessAlignmentStrategies.com. You may contact Pat at articles@BusinessAlignmentStrategies.com  or at (562) 985-0333.

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