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Why City Governments are Floundering
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| Guest post by: Pat Lynch |
Article Overview: What is preventing decision-makers from devising an effective process for allocating their cities’ scarce resources in ways that will allow them to re-group successfully in the aftermath of slashed budgets, plummeting revenues, forced furloughs, and layoffs?
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Why City Governments are Floundering
Across the U.S., scores of municipalities technically are bankrupt,
as their financial obligations far outstrip their ability to cover them.
Some cities already have declared bankruptcy legally. Politicians
nationwide desperately are seeking ways to stave off bankruptcy by
stemming the flood of red ink that threatens imminent financial
disaster. So far the red ink is winning.
What is preventing decision-makers from devising an effective process
for allocating their cities’ scarce resources in ways that will allow
them to re-group successfully in the aftermath of slashed budgets,
plummeting revenues, forced furloughs, and layoffs?
A major impediment is the lack of a clearly articulated “big picture”
– i.e., a city-wide mission statement or vision. A quick check of half a
dozen large cities across the U.S. reveals no city-wide mission
statements on their official web sites. Yet most of the departments in
each of those cities do have mission statements prominently displayed.
And therein lies the problem. Although having department-specific
mission statements surely is desirable, the departments’ individual
efforts must be directed toward the same collective end. Unless those
diverse missions are aligned with the city’s mission, all you have is a
set of competing and conflicting interests – hardly the basis for
setting priorities effectively.
The importance of having an overall big picture has never been more
critical for cities than it is now, when resources are exceptionally
scarce. Given the need to change decades-old structures, programs,
processes, systems, and regulations that no longer work, at the same
time that demand for government services has skyrocketed, setting clear
priorities to allocate scarce resources most effectively is key to a
successful rebuilding effort. In order to set priorities, however, there
must be a unifying frame of reference. Otherwise, how can
decision-makers and stakeholders agree on what programs or services
should take precedence over others? Some groups’ “must have” lists are
viewed as “nice to have” or even “unnecessary” from others’
perspectives. Absent the touchstone of a clearly articulated overall
mission or vision, who is to say which group is “correct?”
For example, in February 2010, the Los Angeles City Council was
considering drastic actions such as laying off over 1,000 employees,
eliminating departments, and cutting public safety budgets and staff in
order to erase a $208 million shortfall. During discussions about how to
close this gap, one City Council member went on record as saying that
he wanted to do whatever was necessary to preserve the $1 million
allocated to paying a handful of city employees who work as
calligraphers – i.e., those who handcraft the ornate certificates of
recognition that elected officials like to hand out to constituents and
other supporters.
Who is to say that this council member’s priorities were misplaced?
After all, while most Los Angeles departments have their own mission
statements, the City itself has none. As a result, there is no
definitive basis on which people can decide whether keeping
calligraphers on the job is more or less important than providing
adequate levels of public safety or keeping libraries open.
While there are no easy solutions to allocating scarce resources, you
first must have an effective process to guide the tough decisions.
Trying to set priorities without benefit of a city-wide big picture is
akin to trying to put a 1,000-piece jigsaw puzzle together without
knowing what the picture is supposed to look like – and while both hands
are tied behind your back. When I advise clients how to prioritize
their scarce resources, step one necessarily is articulating a clear,
overall big picture. That picture becomes the touchstone by which all
decisions are made, and by which priorities may be set.
What is your organization’s big picture? Making sure that
you have one – and that all stakeholders know what it is – ensures that
you have a solid foundation upon which to set organizational priorities.
Article Tags: budget cuts, city government, resource allocation, set priorities
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About the Author: Pat Lynch RSS for Pat's articles - Visit Pat's website Pat Lynch, Ph.D., is President of Business Alignment Solutions, Inc., a consulting firm that helps clients maximize business results by aligning people, programs, and processes with organizational goals. Drawing on her unique combination of training and experience in finance, economics, management, and human resources, Pat provides her clients with practical advice and insights that enable them to achieve desired business outcomes. She has more than fifteen years of experience working with managers at all levels in the public, private, and non-profit sectors. A former university professor, Pat taught courses at the graduate and undergraduate levels. She has published articles in both academic and practitioner journals and presents regularly at academic and practitioner conferences. She earned a Ph.D. in personnel and employment relations with a minor in employment law following a career as a senior financial analyst for a major international corporation. For additional articles please visit our web site at www.BusinessAlignmentStrategies.com. You may contact Pat at articles@BusinessAlignmentStrategies.com or at (562) 985-0333. Click here to visit Pat's website How to Accelerate Success Create an Appreciative Culture The Gift of Your Talents What Do We Do Now Options for Allocating Scarce Resources When You Havent Planned Ahead How to Prevent Your Employees from Becoming Collateral Damage in the LaborManagement Battle How To Ensure Customers and Employees Recognize Your Organizations Value |
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