Problem Solving the Coaching Way
Problem Solving the Coaching Way
The stressful point of other people’s issues is when we take it upon ourselves to try and fix the problem for them. Solving problems the coaching way turns the focus of responsibility on where it should be – in the hands of the one who presents the problem. Many leaders who deal with people on a day to day basis spend way too much time fixing and not enough time coaching. Who better to solve a problem then the one who presents it!
More often then not, people who work for you usually come to you with a problem because you are the one in charge, the one with all the knowledge, the one holding the leadership reigns. Yet usually the best solution lies in the hands of the one who is closest to the problem. Rather than having employees accustomed to getting you involved on a detailed level concerning an issue they are facing on the job, coach your employees to work through solutions to the problem that they know more about than you do since they have been spending hours focusing on it whereas you are still at the point of introduction to the issue.
What you are acknowledging by this approach is that those who work for you are intelligent and capable people who, given a positive perspective on their own ability, can work through a problem and come up with a solution. The next time one of your people comes to you with a problem take this approach by asking these powerful questions:
What were you trying to accomplish just before you got stuck?
At what point in the process did you run into a road block?
How do you think you can get around it?
What do you think is the solution to the problem?
What have you tried so far?
What have you thought of that you haven’t tried yet?
Are there any other approaches to solving this problem?
By asking these powerful questions, you are putting the responsibility of working through the problem onto the employee rather than taking responsibility on yourself. With some patience and willingness to leave the problem in the hands of the person who presented it to you, you will be surprised at the results and you may just realize that you have some very keen and capable people around you! The long term positive outcome is that your people will then learn to tackle problems on their own and coach each other to solutions minimizing the amount of time you are involved and freeing you up to do the things that you want to do. Give this approach a try and see what will happen!
Problem Solving the Coaching Way - To learn more about this author, visit Luciano Lombardi's Website.
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One of the challenges of being a leader is dealing with the many issues that face us on a daily basis. Most of these issues are those that come with people. How many times a day do you spend trying to solve other people’s issues? Want to free up more time during the day to get to the things that you want rather than the things other people want?
The stressful point of other people’s issues is when we take it upon ourselves to try and fix the problem for them. Solving problems the coaching way turns the focus of responsibility on where it should be – in the hands of the one who presents the problem. Many leaders who deal with people on a day to day basis spend way too much time fixing and not enough time coaching. Who better to solve a problem then the one who presents it!
More often then not, people who work for you usually come to you with a problem because you are the one in charge, the one with all the knowledge, the one holding the leadership reigns. Yet usually the best solution lies in the hands of the one who is closest to the problem. Rather than having employees accustomed to getting you involved on a detailed level concerning an issue they are facing on the job, coach your employees to work through solutions to the problem that they know more about than you do since they have been spending hours focusing on it whereas you are still at the point of introduction to the issue.
What you are acknowledging by this approach is that those who work for you are intelligent and capable people who, given a positive perspective on their own ability, can work through a problem and come up with a solution. The next time one of your people comes to you with a problem take this approach by asking these powerful questions:
What were you trying to accomplish just before you got stuck?
At what point in the process did you run into a road block?
How do you think you can get around it?
What do you think is the solution to the problem?
What have you tried so far?
What have you thought of that you haven’t tried yet?
Are there any other approaches to solving this problem?
By asking these powerful questions, you are putting the responsibility of working through the problem onto the employee rather than taking responsibility on yourself. With some patience and willingness to leave the problem in the hands of the person who presented it to you, you will be surprised at the results and you may just realize that you have some very keen and capable people around you! The long term positive outcome is that your people will then learn to tackle problems on their own and coach each other to solutions minimizing the amount of time you are involved and freeing you up to do the things that you want to do. Give this approach a try and see what will happen!
Problem Solving the Coaching Way - To learn more about this author, visit Luciano Lombardi's Website.
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Casey GollanCasey Gollan, Business Coaching & Mentoring Programs. Add $1 Million to $10 Million in the next 1 to 3 years. Since 1996 Casey has to added hundreds of millions of dollars to businesses. Watch a free video see client results Business Coaching website. - Visit Casey Gollan's Website |
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Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
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Joe DagerJoe Dager is President of Business901, a progressive coaching company providing no-nonsense direction in areas such as Lean Six Sigma Marketing and organized referral marketing. What others say: In the past 20 years, Joe and I have collaborated on many difficult issues. Joe’s ability to combine his expertise with “out of the box” thinking is unsurpassed. He has always delivered quickly, cost effectively and with ingenuity. A brilliant mind that is always a pleasure to work with.” - James R. If you want to learn more about Business901, start a conversation with us. We can be found @ Web/Blog: Business901.com Web/Blog: FundingYourNonprofit.com LinkedIn Profile Follow me on Twitter - Visit Joe Dager's Website |
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John BrennanJohn Brennan Ed.D. Dr. Brennan is President of Interpersonal Development, LLC, a training and development firm. Interpersonal Development has provided sales training and coaching to more than 3,000 sales reps from over 100 companies. A native of Australia, Dr. Brennan received his doctorate from the University of Rochester. His dissertation researched the effectiveness of Behavioral Modeling Technology in training people in interpersonal skills. While he has spent most of his career designing or delivering training, he was also a Vice-President of Sales of a training and development franchise with operations in 25 markets. Dr. Brennan has designed and delivered sales training in North America, Asia, Europe, Australia and the Middle East. He has been a guest speaker at numerous national and regional professional conferences. When Microsoft wanted Best Practices articles on sales for their web site, they called Dr. Brennan. The results are at http://office.microsoft.com/en-us/FX011387391033.aspx His firm’s clients have included Volvo, The Prudential, Merrill Lynch, Eastman Kodak, Gannett, Equifax Europe, the Economist Group and countless small businesses. - Visit John Brennan's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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Linda RichardsonLinda Richardson is the Founder and Executive Chairwoman of Richardson, a global sales training and performance improvement company. As a recognized leader in the industry, she has won the coveted Stevie Award for Lifetime Achievement in Sales Excellence and she was identified by Training Industry, Inc. as one of the “Top 20 Most Influential Training Professionals.” Ms. Richardson is credited with the movement to Consultative Selling and is the author of ten books on selling and sales management, including Sales Coaching — Making the Great Leap from Sales Manager to Sales Coach, and Stop Telling, Start Selling. She teaches sales and management at the Wharton Graduate School of the University of Pennsylvania and the Wharton Executive Development Center. Linda is a frequent speaker at industry and client conferences, has been published extensively in industry and training journals, and has been featured in numerous publications, including The Wall Street Journal, Forbes, Nation’s Business, Selling Power, Success, and The Conference Board Magazine. Learn more about Richardson's sales training and performance improvement solutions at http://www.richardson.com web - Visit Linda Richardson's Website |
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