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Steve Scholey Articles

Written by: Steve Scholey

How to Use Scripts to Ensure Consistency in Customer Service - Click To Read Article
Is your first reaction like that of my clients - scripting doesn’t work, scripting is too artificial, scripting doesn’t take into account different personalities? I’ve heard just about every excuse as to why scripts won’t work; but, as I wean my clients onto the idea and they see their bottom line increasing, converts are made. Here’s how to get started.

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How to Stop Order-Taking & Satisfy Customers by Selling What They Need

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About the Author: Steve Scholey
RSS for Steve's articles - Visit Steve's website

I've been coaching for over 3 years and in that time I've helped dozens of business owners in 42 different industry sectors in the Yorkshire area. If we might be going to work together here are 10 things you perhaps should know about me: 1. In 2006 and 2007 I won the award for Best Client Results which is one of the most coveted awards in the Action community. I passionately believe in the benefits of every business working with a Business Coach. Just like world class athletes benefit from coaching so too can business owners 2. I have owned and managed businesses in IT Consultancy, Property Letting & Development and Marketing. I have coached businesses in many sectors including Children�s Nurseries Recruitment Agencies, IT Support, Bulk Warehousing and many more. 3. I also have a diverse background in the corporate sector including Civil Engineer, IT Manager, Project Manager, and Change Management Consultant 4. I have managed teams from 1 to 100+ and one of my business units was independently judged to be in the top 5% in the world. 5. My Project experience includes delivering �multi-million mission critical projects and leading c

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How to Use Scripts to Ensure Consistency in Customer Service
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