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Guest post by: Michael Heah Become an Author

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The Client's Issue...

For years, my company has been struggling, just making enough to pay staff salaries and covering overheads, with no business growth. I was considering selling off the business until a potential investor came along and is eager to invest here. There is an opportunity now for me to do what I have not done or did very little of. I know that if I do not make it good this time, I will end up the same way as I am now. What is a new strategic way to go on a sustainable path of growth?

The Coach Says...

Take a holistic view of your organization and you will identify these:

• Firstly, with a 'gush of fresh air' into your organization now, start off by constructing and championing a compelling vision that has a solid purpose and values that focus everyone on customers to gain the desired business results.
• Secondly, look into the accessibility of information for people to track their own contribution to the business results.
• Thirdly, build talents. Encourage learning that grow people with the capabilities to make the organization as the customers' preferred choice.
• Fourthly, set up systems and structures that are enablers to achieve customer results.
• Fifthly, create an entrepreneurial spirit where power is shared and involvement is high.
• Lastly, it is about you, not as a privileged leader but a shift to be a servant leader who live out the values of the organization and serve the needs of the people.

Powerful Questions

• What can you do to make information that are directly related to getting and serving your customers better, easily accessible to your people?
• What will be a vision that will drive high passion and energy from your people?
• How can learning become a way of life in your organization? How can it be done to get people more involved and empowered to do the things that are linked to customer results?
• What can you change in order to be a servant leader who meets the needs of your organization and people, instead of your own?

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