Alone at the Business Helm

Guest post by: Michael Heah
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Business Coaching & Business Consulting – are they the same? - By Michael Heah

The other day, I received an email whose contents ran as follows:

"I have been the Chief Operating Officer of this company for less than a year but I could feel the people here are rejecting my leadership. They avoid me; they are not open to me and they are unusually quiet at meetings even though I tried hard to get them to speak up. I am not sure whether it is my 'straight talk' ways they are rejecting or it is something else. Although on the sales side, things are good, the workplace environment is another thing. What is your analysis of my situation?"

And this is my take on the situation:

"It all boils down to one thing - their trust in you. Unfortunately, the trust you get from your customers in the marketplace does not automatically help you gain the trust from employees in your organization. There is less 'buffer' there. In an organization, little is forgotten, especially when you are a top leader where your visibility is very prominent. There are also more interactions in the workplace and you cannot simply back off from an employer-employee relationship whenever you want. However in a business relationship you can do so when you cannot agree to each other's terms. So find out what is truly lacking and what needs to be done to repair this 'trust'; otherwise things will slip further down."

Coaches, regardless of their coaching niches, use powerful questions to raise the client's self awareness and elicit client-generated solutions. My questions to the writer would include the following:

How connected are your people with you?

How effective are you at this stage of the relationship?
In your soul searching, find out what is missing in this relationship. How can you find out?
What can you do now to repair the 'trust'?
What will you do next?

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Business Coaching & Business Consulting – are they the same? - By Michael Heah

About the Author: Michael Heah

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Dr Michael Heah is the founder and CEO of Corporate Coach Academy and Corporate Coach in Malaysia. He is also an Adjunct Professor for University Utara, Malaysia. He is the first Malaysian to become an International Coach Federation (ICF) Credentialed Professional Certified Coach. He is also a Licensed Coach-Trainer from the International Coach Academy, another world renowned coaching institution. Academically, he is qualified with a Doctorate and Masters in Hospitality & Tourism and a Postgraduate Diploma in Organizational Psychology, from various universities in UK. He founded the ICF Malaysia Chapter to grow a coach community and the Malaysian Association of Certified Coaches (MACC). He is the author of a unique case-study coaching book, Dialogue with a Coach and a regular writer of a corporate coach column in a leading newspaper. He is also a mentor coach for a number of local universities in the field of coaching and tourism education. Michael is also well known outside Malaysia, notably Europe, North America, Canada and Australia. He has consulted for agencies/bodies eg Asia Pacific Economic Cooperation, European Union, PATA, World Tourism Council, Vietnam Tourism Ministry etc. Contact: +603 62054488
Click here to visit Michael's website.

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