Hard Skills Alone Are Not Enough!

Guest post by: Michael Heah
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Business Coaching & Business Consulting – are they the same? - By Michael Heah

Question to the Business Coach

How would a team of technical managers benefit from coaching? I am not sure whether coaching is all about soft skills, which may be either too much for my people to learn, or whether they are all that relevant.

The Coach says....

Whether they are technical managers or not, there are two types of leadership competencies that leaders require to succeed well: technical and non-technical or adaptive leadership competencies. Each can't do without the other for someone to be fully successful.

The business world today is no longer in distinct black or white, but is in shades of grey that makes things more ambiguous. Technical challenges have clear answers. For example, fixing a production line or solving a cash flow issue. Non-technical issues are a lot more complex. Clear answers are elusive and most people cannot get such clear answers as when they were studying in colleges or universities.

While technical issues can be solved from people's positional powers, non-technical ones are usually solved through influence and persuasion.

Your technical managers may have to, for instance, redefine customer handling strategies for greater effectiveness, or boost the performance of their people. They cannot do all these by themselves and will have to involve people, deal with their emotions and so forth. This is where coaching comes in to help them increase their self-awareness and personal powers to deal with a variety of people and situations.

Powerful Questions:

What is the "picture" of your ideal organization?
Where are you now?
What proportion of your managers' time involves dealing with people?
What are the current challenges facing them? Rate their effectiveness in managing each of these critical areas.
What are you committed in helping them to acquire sustainable leadership behaviors to deal with their challenges?

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Business Coaching & Business Consulting – are they the same? - By Michael Heah

About the Author: Michael Heah

RSS for Michael's articles - Visit Michael's website
Dr Michael Heah is the founder and CEO of Corporate Coach Academy and Corporate Coach in Malaysia. He is also an Adjunct Professor for University Utara, Malaysia. He is the first Malaysian to become an International Coach Federation (ICF) Credentialed Professional Certified Coach. He is also a Licensed Coach-Trainer from the International Coach Academy, another world renowned coaching institution. Academically, he is qualified with a Doctorate and Masters in Hospitality & Tourism and a Postgraduate Diploma in Organizational Psychology, from various universities in UK. He founded the ICF Malaysia Chapter to grow a coach community and the Malaysian Association of Certified Coaches (MACC). He is the author of a unique case-study coaching book, Dialogue with a Coach and a regular writer of a corporate coach column in a leading newspaper. He is also a mentor coach for a number of local universities in the field of coaching and tourism education. Michael is also well known outside Malaysia, notably Europe, North America, Canada and Australia. He has consulted for agencies/bodies eg Asia Pacific Economic Cooperation, European Union, PATA, World Tourism Council, Vietnam Tourism Ministry etc. Contact: +603 62054488
Click here to visit Michael's website.

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