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LISTENING SKILLS IN COACHING

Guest post by: Michael Heah

Article Overview: When is listening not really listening? Coaches need good listening skills but very often, find they fall short of being good listener. Find out the most important ingredient for listening success.

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LISTENING SKILLS IN COACHING

Once, someone shared this with me, "People say that I do not listen although I think I do listen all the time. I guess they must have their reasons for saying so, even though they did not elaborate. So, how do I know that Iím really listening and not appearing to do so? What really is listening?"

Listening is perhaps the most powerful tool to connect with people. Likewise, poor listening can destroy relationships as much as good listening can build them. When a person is listened to, they feel respected and in a way feel even more confident and "bigger".

Good listening is about knowing what the person is saying, what they mean by it, and why is it important to them. When these principles are ignored, the relationship stands little chance of growing and maturing.

Yet, what is the most important ingredient of good listening? Is it empathy? responsibility? commitment? curiosity? Indeed, good listeners are generally curious. They give undivided attention to the speaker, which is the first thing that must happen. They use listening gestures or responses such as "I see", "Hmm", "Oh!" and so on to show their interests. They frequently ask curious questions along the way.

Some powerful questions to ponder:
  • How can you be more curious when in conversation with people?
  • How can you give them total attention?
  • What are some good listening habits you can adopt to show that you enjoy or are interested in what your speaker is saying?
  • What habits are you guilty of when in conversation with people?
  • How can you cultivate good listening skills for effective coaching?

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Home > Business-Coach > Michael Heah > LISTENING SKILLS IN COACHING >
Article Tags: coaching for good listening, communication, conversation, habits

About the Author: Michael Heah
RSS for Michael's articles - Visit Michael's website

Dr Michael Heah is the founder and CEO of Corporate Coach Academy and Corporate Coach in Malaysia. He is also an Adjunct Professor for University Utara, Malaysia. He is the first Malaysian to become an International Coach Federation (ICF) Credentialed Professional Certified Coach. He is also a Licensed Coach-Trainer from the International Coach Academy, another world renowned coaching institution. Academically, he is qualified with a Doctorate and Masters in Hospitality & Tourism and a Postgraduate Diploma in Organizational Psychology, from various universities in UK. He founded the ICF Malaysia Chapter to grow a coach community and the Malaysian Association of Certified Coaches (MACC). He is the author of a unique case-study coaching book, Dialogue with a Coach and a regular writer of a corporate coach column in a leading newspaper. He is also a mentor coach for a number of local universities in the field of coaching and tourism education. Michael is also well known outside Malaysia, notably Europe, North America, Canada and Australia. He has consulted for agencies/bodies eg Asia Pacific Economic Cooperation, European Union, PATA, World Tourism Council, Vietnam Tourism Ministry etc. Contact: +603 62054488

Click here to visit Michael's website Dashed Line

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