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Lost in the Jungle
Written by: Michael HeahArticle Overview: How can a business coach help in a moment of a business owner's dilemma over falling profits and demoralised team? Using a Question & Answer (Q&A) approach, here's Michael's analysis of the situation and coaching direction for the client.
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Free Download - LISTENING SKILLS IN COACHING By Michael Heah |
Lost in the Jungle
The Client shares...
"Honestly, I am in a "state of lostness" in today's economic crisis. I am lost in what my company's business direction should be heading in order to pull through these tough times. My team of people is equally lost, bewildered, scared and with morale at an all-time low. Since the middle of last year, my business profits have plunged more than 35%. How do we prevent further business losses, and to stay above ground and of course preserve our sanity?"
The Coach says:
Leading in times of turbulence and ambiguity is what modern leaders need to accept as the way of life for a long time to come. This is not new because the world has been in this sort of instability since the turn of the 21st century. So the place to start now is to acknowledge and suppress it. Do not be reactive but rather, take the lay of the land and see the circumstances for what they are rather than what you wish them to be. In doing this, you need to distinguish what is clear and not clear about the situation. Share with your people, the boundary of clarity and lack of clarity. Then you can fill in those gaps (together with their help) with real information on what you want to do, and tell your people what is expected of them.
The Bottomline:
Acknowledge ambiguity first and then decide what you do not know and what you know.
Powerful Questions:
- What is it that you are not clear about? Define them.
- What is clear to you? Define them.
- What will you say to your people? What information do you need?
- What do you expect from them?
Article Tags: business coach, business owners, coach, coaching, dilemma, jungle, lost
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About the Author: Michael Heah RSS for Michael's articles - Visit Michael's website Dr Michael Heah is the founder and CEO of Corporate Coach Academy and Corporate Coach in Malaysia. He is also an Adjunct Professor for University Utara, Malaysia. He is the first Malaysian to become an International Coach Federation (ICF) Credentialed Professional Certified Coach. He is also a Licensed Coach-Trainer from the International Coach Academy, another world renowned coaching institution. Academically, he is qualified with a Doctorate and Masters in Hospitality & Tourism and a Postgraduate Diploma in Organizational Psychology, from various universities in UK. He founded the ICF Malaysia Chapter to grow a coach community and the Malaysian Association of Certified Coaches (MACC). He is the author of a unique case-study coaching book, Dialogue with a Coach and a regular writer of a corporate coach column in a leading newspaper. He is also a mentor coach for a number of local universities in the field of coaching and tourism education. Michael is also well known outside Malaysia, notably Europe, North America, Canada and Australia. He has consulted for agencies/bodies eg Asia Pacific Economic Cooperation, European Union, PATA, World Tourism Council, Vietnam Tourism Ministry etc. Contact: +603 62054488 Click here to visit Michael's website Perspective Shifts |
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