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Karole Sutherland Articles

Written by: Karole Sutherland

Getting my beauty sleep between emails - Click To Read Article
The ubiquity of email and our reliance on the web as an information source is well ingrained in our lives. We have little tolerance for slow servers and are easily frustrated when we can’t just hit ‘send’ with instant results. I recently had ample opportunity to sit and reflect on the speed of communication and how it’s changed so much in our lives. It was the change in rooms, however, that helped me change my point of view.

All I needed was a lamp... - Click To Read Article
Customer service can be like the weather – it’s something we all talk about but we feel like we can’t do anything about it. A recent experience has given me some new insights which have changed my perspective.

In the Thrall of Procrastination - Click To Read Article
The last weeks of August are bittersweet for me as I say farewell to summer, my favourite season. I experience September as a month of new beginnings, likely harking back to my school years – but without the new erasers and pencil crayons. In this month’s newsletter I share some insights about to-do lists prompted by an impromptu closet makeover. I hope you enjoy the results of cleaning out your to-list and getting it ready for the ‘new year’ as much as I enjoyed cleaning out my closet.

No one knows the troubles I have seen - Click To Read Article
My recent experiences with a technical support call center have left me wondering what we might be doing that’s getting in the way of our success - processes we follow because "that’s the way things are done here". What 'scripts' should we change to improve understanding, increase creativity or improve our effectiveness?

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About the Author: Karole Sutherland
RSS for Karole's articles - Visit Karole's website

Ms. Sutherland brings a 30+ year career in healthcare and drug development to leadership and team development. She specializes in developing outstanding leaders and high-performing teams. Karole�s experience includes large corporations as well as multiple small start-ups, one of which grew to 500+ employees. Her last corporate appointment was Vice President, Clinical Operations for a biotechnology company. She has been a member and a leader of multiple teams as well as a leader of departments ranging up to 300+ employees. Her experience with teams includes small, co-located teams as well as global teams working on large-scale international projects. Karole has coached people from a broad range of organizations from drug development to high schools, professionals in large organizations, project teams as well as small business owners. The focus is always on the achievement of goals whether it�s leadership, high-performance team skills, personal productivity or personal aspirations. As a consultant she has worked with small and emerging companies to maximize resources and has assisted mid-size companies to improve their business processes. She has also been involved in many non-profit boards as both a member and as the Chairman; these boards include performing arts groups, a private foundation, professional organizations, those supporting women and children as well as a mayoral task force. Karole is a graduate of the Royal Roads University Executive Coaching program and the Coaches Training Institute and is accredited by the International Coaches Federation. Her leadership and team development practice is focused on helping leaders and teams to transform workplaces to ones filled with fun, creativity, possibility, opportunity and high-performance results. She loves helping people succeed.

Click here to visit Karole's website Dashed Line

More from Karole Sutherland
No one knows the troubles I have seen
All I needed was a lamp
Getting my beauty sleep between emails
In the Thrall of Procrastination


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