How to Build a Championship Team
The WIFLE is a powerful tool to help you build a championship team. WIFLE stands for 'What I Feel Like Expressing' and enables each team member to express what is currently going on in his or her life, both in the business and personally. Too often it is assumed that people leave their emotions at the door when they come to work, but the reality is this unexpressed or ‘bottled up’ emotion can all too often impact team performance.
After introducing WIFLE to one of our clients, his team immediately began to perform at a much higher level and started working much better together. The environment was much more fun, the team became much more productive and he was able to grow his business by 42% without adding any additional staff. You need to hold WIFLE sessions regularly in your business. It should be held a minimum of weekly; but, you may wish to hold them as often as daily - it depends on your business. It can also work well having one at the start of the week (first thing Monday, including goal setting) and one at the end of the week (to review the week on Friday afternoon).
The Rules for a WIFLE …
Sit around the room. Starting with the person next to you, ask, ‘What do you feel like expressing?’ This person then has the right to say whatever he or she feels like saying without interruption. This is most important. If anyone does not feel safe to express whatever he or she feels, you are all wasting your time. Remember to play above the line.
Once he or she has had a say, this person then asks the next person what they feel like expressing. When everyone has had their say (and only when everyone has finished) you may then ask if anyone has any ‘burnings’. This is where anyone who feels they have been wrongly treated during the WIFLE replies directly to the other person, either by apologizing or explaining what actually happened. If these sessions are conducted correctly, you will find your team bonds together much more effectively and relates to each other as human beings instead of as just someone they work with.
It is important to have everyone realize that any complaints should not be personal attacks, but should instead focus on behavior. This is essential to enable everyone to feel safe in voicing any criticism of you or the system so that changes, and progress, can always be made. You may also try other variations of this such as the high-low. This is where each team member expresses his or her high and low for the week during the WIFLE. Remember, open and honest communication is one of the first steps in building a championship team