How to Get Your Staff Working Like a Team
How to Get Your Staff Working Like a Team
Consider for a moment, the business owner who has 10 people working in the business, yet they’re the ones doing all the work. What’s the point!?
Firstly, let’s get back to basics. Most people in business will understand how important systems are. Systems are usually responsible for having a business that runs smoothly (and profitably). With systems in place, it’s simply a matter of employing people to run those systems. Michael Gerber’s fantastic book, The E-Myth, really highlights how important systems are for businesses to be successful. A real life example of course is McDonald’s. With a food product that at best, could only be described as average, it is simply a matter of systems that keep it a hugely successful entity.
The point is, get the systems built in your business. If you feel like you’re banging your head up against a brick wall, take a look at the systems in your business. Look at the most basic things from answering the phone all the way through to how you produce your product. If your systems aren’t clearly defined and easy to understand, how can anyone understand what you want. Preferably write them down and turn them into checklists. This is the basic foundation of business and in turn getting your people to work as a team, something that equals more than the sum of it’s parts.
So, the systems have been built and are clearly defined, and now it’s a matter of recruiting the right people to run those systems. The DISC working personality profile
can really help in selecting the right people for the job. With this knowledge, you can then recruit the right people for the job. However, the real challenge lies ahead. It’s not just a matter of having people who come in, follow the system and get the job done. What you are looking for now is SYNERGY!
Synergy comes from having people who are committed to a ‘common goal’. If people are involved in setting the ‘common goal’, they are generally more likely to commit. If you, as the business owner are dictating to your team ‘this is the goal’, don’t expect much commitment. If your team has ownership, they are much more likely to achieve. Ownership is also very useful when designing and building your systems, let alone setting goals. Keep asking the team this question…’I’m looking for [certain outcome], how do you think we should go about achieving that?’ The successful business owner has team members that say ‘I think we should do like this’. An unsuccessful business owner has team members that say ‘I don’t know, you’re the boss’.
Finally, be aware of what you are teaching your team. By this I mean, if a baby cries and it's mother comes running. What will the baby lean to do after a while? Exactly, let out a cry and in rushes Mum. All I ask is for you to be very aware of what you are teaching your team. If you’re saying to yourself ‘no-one can do it like me’ and you jump in and do it, your team is learning from that.
How to Get Your Staff Working Like a Team - To learn more about this author, visit Warren Coughlin's Website.
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All too often the cry is heard ‘you can’t get good people’ or ‘why can’t I get my people to do as I tell them’. Well here’s a few ideas that may make life a lot easier.
Consider for a moment, the business owner who has 10 people working in the business, yet they’re the ones doing all the work. What’s the point!?
Firstly, let’s get back to basics. Most people in business will understand how important systems are. Systems are usually responsible for having a business that runs smoothly (and profitably). With systems in place, it’s simply a matter of employing people to run those systems. Michael Gerber’s fantastic book, The E-Myth, really highlights how important systems are for businesses to be successful. A real life example of course is McDonald’s. With a food product that at best, could only be described as average, it is simply a matter of systems that keep it a hugely successful entity.
The point is, get the systems built in your business. If you feel like you’re banging your head up against a brick wall, take a look at the systems in your business. Look at the most basic things from answering the phone all the way through to how you produce your product. If your systems aren’t clearly defined and easy to understand, how can anyone understand what you want. Preferably write them down and turn them into checklists. This is the basic foundation of business and in turn getting your people to work as a team, something that equals more than the sum of it’s parts.
So, the systems have been built and are clearly defined, and now it’s a matter of recruiting the right people to run those systems. The DISC working personality profile
can really help in selecting the right people for the job. With this knowledge, you can then recruit the right people for the job. However, the real challenge lies ahead. It’s not just a matter of having people who come in, follow the system and get the job done. What you are looking for now is SYNERGY!
Synergy comes from having people who are committed to a ‘common goal’. If people are involved in setting the ‘common goal’, they are generally more likely to commit. If you, as the business owner are dictating to your team ‘this is the goal’, don’t expect much commitment. If your team has ownership, they are much more likely to achieve. Ownership is also very useful when designing and building your systems, let alone setting goals. Keep asking the team this question…’I’m looking for [certain outcome], how do you think we should go about achieving that?’ The successful business owner has team members that say ‘I think we should do like this’. An unsuccessful business owner has team members that say ‘I don’t know, you’re the boss’.
Finally, be aware of what you are teaching your team. By this I mean, if a baby cries and it's mother comes running. What will the baby lean to do after a while? Exactly, let out a cry and in rushes Mum. All I ask is for you to be very aware of what you are teaching your team. If you’re saying to yourself ‘no-one can do it like me’ and you jump in and do it, your team is learning from that.
How to Get Your Staff Working Like a Team - To learn more about this author, visit Warren Coughlin's Website.
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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Dianne CramptonDianne Crampton is an executive leadership coach, team culture consultant, author and president of TIGERS Success Series, Inc. Dianne has been helping CEO's and Executives connect their employees to their core values and goals for over 20 years using the trademarked TIGERS team culture process, which stands for trust, interdependence, genuineness, empathy, risk and success. To download a free white paper on behaviors that build strong teams and behaviors that will predictably tear them down go here. Dianne's contribution to the 2010 Pfeiffer Consulting Journal (an imprint of John Wiley and Sons Publishers) entitled TIGERS Hearted Teams is available in November 2009. Her new book TIGERS Among Us: 5 Winning Business Team Cultures And Why, Three Creeks Publishing will release in March 2010. To receive publishing discounts, subscribe to the free TigerTracks Newsletter here. - Visit Dianne Crampton's Website |
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John PowerJohn Power, founder of Biltmore Franchise Consulting, has extensive experience developing and marketing franchises and business opportunities. He has been in and around franchising for over twenty years. From 1980 through 1990 he conceptualized, organized, and developed the American Video Association. He grew AVA to 2,000 national members, before selling the company it 1990. It was later merged into another home video marketing company. From 2000 to 2005 he worked as a contract marketing and human resources consultant to several local and national companies. In 2005 Mr. Power began working as a franchise development consultant on a full-time basis. Since that time he has helped more than three dozen companies initiate and develop their franchising program. He notes that there are many companies interested in developing a franchise program, and who need his specialized assistance. Mr. Power is a “hands-on” franchise consultant. He said, “I am the ‘nuts and bolts’ person who tends to the details for my clients.” Mr. Power holds a B.S. degree with a major in Marketing. See: www.biltmorefranchise.com You may contact Mr. Power at: jpower@biltmorefranchise.co - Visit John Power's Website |
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Stephanie RobeyStephanie Robey is President and CoFounder of Pivot Positive, LLC - an Internet marketing business focused on helping people start work at home ventures. Previously, she was employed at The Search Agency with over 20 years experience in graphic design and 10 years experience in online marketing. She was responsible for launching the Conversion Path Optimization (CPO) unit where she and her team have conducted hundreds of optimization tests for online companies across multiple verticals. She is a successful entrepreneur having started and sold 2 companies and remains on the board of directors of the third, PhotoSpin.com Stephanie began her career in the direct marketing realm creating and producing direct mail for many of the major cable television companies and directly attributes her understanding of Internet marketing to those early offline experiences. Stephanie is a graduate of San Diego State University with a BFA in Graphic Arts and also holds an Executive MBA from the Graziadio School of Business and Management at Pepperdine University. Read Steph's Blog Meet Steph and Dave Sign up for our Free 7-Day BootCamp: Self Employed & Rich - Visit Stephanie Robey's Website |
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