Careful: Your Words Might Say More Than You Think
Careful: Your Words Might Say More Than You Think
result that you are attempting to achieve.
It is important to recognize that your delivery can directly affect how your message is received. This is particularly true in situations where you are not face-to-face with the person(s) you are communicating to, such as with email correspondence or telephone conversations, when you do not have the opportunity to support your message with appropriate body language.
Written words, such as in email and letters, are often the most difficult to interpret properly. It is quite easy to misinterpret language as harsh, impolite, impersonal, sarcastic, or accusatory. Extra care must be taken when using written communication.
With telephone communications, a simple rule is to smile while speaking. It is believed that a smile will infuse warmth into the tone of your voice and improve how your message is received. Also be sure to listen intently, speak clearly, and be responsive when the
other party is speaking.
If you feel the words you are using have a chance of being misinterpreted, then chances are they will be — so improve them. Here are a few sample phrases that you might find useful to bring in to your communications:
• “Help me understand …”
• “If you don't mind...”
• “Is that reasonable…”
• “Would it be convenient for you …”
• “Do you mind if I ask …”
• “Perhaps we can explore the possibility of … ”
• “Just to make sure we are headed in the same direction …”
• “Let's summarize …”
• “What happens when you …”
• “Who else might be involved in making this decision …”
• “What is the process going to look like…"
Careful Your Words Might Say More Than You Think - To learn more about this author, visit Mathew Georghiou's Website.
Like this article? Share it with your friends
When communicating with a prospect, partner, or customer, using appropriate language can be very effective in realizing your objectives. This goes beyond being polite and articulate, and focuses on making the person feel at ease and comfortable with the conversation and the
result that you are attempting to achieve.
It is important to recognize that your delivery can directly affect how your message is received. This is particularly true in situations where you are not face-to-face with the person(s) you are communicating to, such as with email correspondence or telephone conversations, when you do not have the opportunity to support your message with appropriate body language.
Written words, such as in email and letters, are often the most difficult to interpret properly. It is quite easy to misinterpret language as harsh, impolite, impersonal, sarcastic, or accusatory. Extra care must be taken when using written communication.
With telephone communications, a simple rule is to smile while speaking. It is believed that a smile will infuse warmth into the tone of your voice and improve how your message is received. Also be sure to listen intently, speak clearly, and be responsive when the
other party is speaking.
If you feel the words you are using have a chance of being misinterpreted, then chances are they will be — so improve them. Here are a few sample phrases that you might find useful to bring in to your communications:
• “Help me understand …”
• “If you don't mind...”
• “Is that reasonable…”
• “Would it be convenient for you …”
• “Do you mind if I ask …”
• “Perhaps we can explore the possibility of … ”
• “Just to make sure we are headed in the same direction …”
• “Let's summarize …”
• “What happens when you …”
• “Who else might be involved in making this decision …”
• “What is the process going to look like…"
Careful Your Words Might Say More Than You Think - To learn more about this author, visit Mathew Georghiou's Website.
Like this article? Share it with your friends
 | |
 |
No article feedback found. |
| |
Leave Your Feedback |
 | |
| |||
|
To learn more about the Evan Elite Author Program please contact us. |
 | |
|  |
Subscribe to Mathew's articles
 | |
|
|  |
 | |
|
| |
 | |||||||
|
 | ||
 |
||
 |
||
 |
||
|
| ||
 |
| Have you written articles that would be of value to entrepreneurs? Become an expert on our site by publishing them! Expose yourself to a wide audience, drive more traffic to your website and get more sales! Click Here for details. |
|
|
 |
| Modeling the Masters: Learn the true secrets behind Walt Disney's business success factors & grow your company! Video produced by Phanta Media |
|
|
 |
"Learn straight from Evan how you can Make a Full Time Income (And More) from a Website"
Click Here To Learn More |
|
|
|
|
Get advice & tips from famous business owners, new articles by entrepreneur experts, my latest website updates, & special sneak peaks at what's to come!
|
|
|
 Get a Top 20 Ranking Easy Product Ideas Make It Happen Networking Difference In A Decade Best Cover Letter |
|
 | ||
 |
Guide To ERP Software
Business Management Software | |
 |
The Top 10 ProBlogger Posts
Best Posts for Bloggers | |
| ||
 | ||||
| ||||
|
| ||||
| ||||
|
|
|
|
|
||||||||||||
|
Email us your ideas on how to make our website more valuable! Thank you Sharon from Toronto Salsa Lessons / Classes for your suggestions to make the newsletter look like the website and profile younger entrepreneurs like Jennifer Lopez and Sean Combs!
|
|
|
| ||||||||||
|
| ||||||||||
|
|
||||||||||