Emotional Intelligence: What It Is and How to Improve It?
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“Real World” Leadership - By Glenn Parsons
Emotional intelligence skills are vital for successful leaders in the workplace. But what exactly is emotional intelligence and how can it be developed? According to research conducted by Salovey and Mayer, there are four critical components, which together, make up emotional intelligence:
Perceiving: The first step in understanding emotions is to accurately perceive them, including accurately interpreting nonverbal signals such as body language and facial expressions.
Reasoning: We reason with emotions. Emotions help prioritize what we pay attention and react to; we must recognize that we respond emotionally to things that garner our attention.
Understanding: Emotions can carry a wide variety of meanings. If someone is expressing angry emotions, the observer must recognize the emotion for what it is, then correctly understand and interpret the cause of their anger and what it might mean.
Managing: Regulating your own emotions, reacting appropriately, and responding to the emotions of others are all important aspects of emotional management.
Master these four components and you'll enjoy the benefits of a high "EQ." Keys to developing emotional intelligence and building your EQ in the workplace include:
- Accept the importance of emotions to success at work. Whether your own emotions, or those displayed by others, emotions provide information you need to make good decisions and understand how to best manage and lead.
- Start with emotional self-awareness. Pay attention to your own emotions. With this insight, it will be easier to identify the existence and source of emotions in others.
- Work to eliminate knee-jerk reactions. Instead, shift from the external cause of the situation to yourself. Understand your emotions and the real reason you are reacting to something. Doing so will provide a more emotionally intelligent response to any situation.
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“Real World” Leadership - By Glenn Parsons
About the Author: Glenn Parsons
RSS for Glenn's articles - Visit Glenn's website
Glenn Parsons, managing director of SKYE Business Solutions, is a seasoned executive with a unique blend of entrepreneurial/start up and public company experience. His background and insight positions him well as a trusted advisor and valuable asset to many organizations across several different industries. With a strong legacy of executive sales leadership in venture backed technology firms, his ability to help identify and solve both strategic and tactical issues is demonstrated repeatedly. He is widely recognized for his skills as a leader, communicator, strategic thinker, problem solver, coach and mentor. His relentless focus on growth has positive impact upon revenue, profits, market share, and issues associated with organizations looking to scale.
Areas of Expertise:
Glenn has assisted many organizations in need of improved organizational performance. Some ways in which organizations have benefited from his efforts include:
Improved sales performance and forecasting
Background and Credentials Prior to SKYE Business Solutions, Glenn honed his skills in business development, executive sales leadership, operations, and professional services. Glenn's industry experience includes network security, communications, wireless access, enterprise software, and data storage. He has extensive domestic and international experience having established relationships and developed business with organizations in many countries throughout the world, especially in the EMEA and Asia Pac regions. His experience, strategic vision and leadership skills prepared him to serve in a variety of executive leadership roles, especially relating to revenue generation. He has held senior leadership positions at System Industries, Fiberlink Communications, CenterStone Software and VFA.
Glenn earned a Bachelor of Arts degree in economics from Harvard University and his MBA in High Technology from Northeastern University. He serves on several boards and is active in a number of community and professional organizations.
Click here to visit Glenn's website.
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