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Master Effective Crisis Management Skills through the Media
| Guest post by: Andrew Chow |
Article Overview: No company will ever be fully prepared for any crisis to their business. The key is to develop a standard contingency plan to keep the public informed through the media on how they handle the crisis.
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Free Download - The Impact of Social Media on Online Dating, Dating Agencies and the Singles By Andrew Chow |
Master Effective Crisis Management Skills through the Media
No company will ever be fully prepared for any crisis to their business. The key is to develop a standard contingency plan to keep the public informed through the media on how they handle the crisis.
There are Ten Questions a Reporter Will Want to Know in a Hard News Situation:
- What happened?
- Why did it happen?
- Was anyone injured or affected from it?
- Could this have been prevented?
- Has this ever happened before?
- Currently, what are you doing about it?
- When will the problem be solved?
- How will you prevent this from happening again?
- Did you know this was going to happen?
- What would you like to say to those affected?
Have a designated person in your company to answer questions from the press. In an extreme crisis situation, the CEO or the Chairman of the company should preferably be the main spoke person in order to project an honest and open attitude.
When dealing with reporters from the tabloids, please ensure you handle tricky questions carefully. Never release information which you "off the record", it will be published. Avoid being put into a situation which you have to answer a YES or NO. Be prepared for open ended questions and prepare a Frequent asked Question (FAQ) list.
Try your best to avoid having negative press publicity. The negative impact will remain in the minds of the public for a long time. Always remember if bad press happen once is an incident. If it happens twice is a coincidence. If it happens 3 times, it has a pattern! Having it 4 times, it has become a lifestyle!
Golden Rules for Crisis Management
In a time of crisis, PR is your greatest asset
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Crisis Communications Planning or What To Do Before During Or After It Hits The Fan
“Crisis Management Planning – What’s Happening Where We Work?”
The Fundamentals of Crisis Communications
Managing Crises Before They Happen
Keeping the Wolves at Bay: Media Training by Jonathan Bernstein
How To Manage Media In A Crisis
Management Skills
How Are Your People-Management Skills?
What Are the Factors That Lead to an Economic Crisis?
Be Impressed, Grasshopper, Not Impressive
Blagojevich’s silence speaks volumes
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Tiger Woods’ Unconventional Crisis Management Deserves An A Grade.
Crisis Management
“A Positive Look at Media Interviews and A Prescription for Successful Media Interviews”
Top 10 PR tips in a crisis
Lead people through the crisis with courage:
Referred by: http://MoonLoh.com
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About the Author: Andrew Chow RSS for Andrew's articles - Visit Andrew's website Graduated from Thames Valley University, Andrew is also a Certified Trainer, Assessor and Developer under WDA-WSQ courses. Andrew had more than 130 interviews and features about him or his business since 2005 from Channel News Asia, News 8, 938Live, Business Times, Zao Bao, Berita Harian, Today, The New Paper, My Paper, STOMP, FEMALE, HER WORLD, PEAK, SHAPE, Lifestyle, etc). Andrew was also the business coach on Effective Media Management for Singapore's leading radio station 938live - Positive Business Minute. Andrew is also one of the choice interview candidates for Singapore lifestyle among foreign media like Canadian TV, Swiss Radio, German TV, AFP, National Geographic and Discovery Channel. Andrew is fondly called “ideasandrew” in all his social media connections in platforms like Facebook, Linked, Flickr, etc. He has also founded four of his own social networking portals for business or social groups with over 10,000 profiles. Click here to visit Andrew's website   Romancing The Media for Biz |
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