Emotional Intelligence in Business
Emotional Intelligence in Business
Although Emotional Intelligence became popular after the publication of Daniel Goleman's Book, "Emotional Intelligence", in 1995, it was researched and developed during the 70's and 80's. It was psychologist Howard Gardner's book "Frame of Mind", which gave birth to the development of EQ (through Gardner's Theory of Multiple Intelligence).
What is Emotional Intelligence?
Peter Salovey and John Mayer defined EQ (Emotional Quotient) or EI (Emotional Intelligence) as made up of 5 elements:
1. Self-awareness - Observing yourself and recognizing a feeling as it happens.
2. Managing emotions - Handling feelings so that they are appropriate, Realizing what is behind a feeling and Finding ways to handle fears and anxieties, anger, and sadness.
3. Motivating oneself - Channelling emotions in the service of a goal, Emotional self control and Delaying gratification and stifling impulses.
4. Empathy - Sensitivity to others' feelings and concerns and taking their perspective, as well as Appreciating the differences in how people feel about things.
5. Handling relationships - Managing emotions in others and Social competence or social skills.
EQ proponents argue that IQ (Intelligence Quotient) tests, the traditional methods to measure intelligence, have failed to predict success, while EQ tests are more accurate. They also argue that emphasising cognitive skills does not contribute to people's well-being , while emphasising EQ increases productivity, reduces stress for individuals and organizations, decreases conflict, improves relationships and understanding and increases stability, continuity and harmony.
Optimism is Better than Knowledge
During the 80's, Martin Seligman researched optimism and its effect on people's performance. One of his greatest discoveries was presented in his research of insurance sales people . Seligman convinced an insurance company to hire people who passed the optimism test but failed the standard test. He compared their sales to those of sales people who were hired based on standard tests only. In the first year, Seligman's group's sales were 21% higher than the others. In the second year, their sales reached 57% more than the others! The conclusion of his research was that optimistic people handle rejection better than others.
The ability to handle rejection is a major factor in the success of any business. Optimism and pessimism play a major role in determining the success of a sale. Each personality caries beliefs that defines failure in a different way. While optimistic sales people are able to separate rejection of their product from rejection of them as people, pessimistic sales people take rejection as criticism on their abilities and will face their next sale feeling hurt.
The greatest business tool: NEXT!
I sometimes describe to my clients an imaginary button, which resets everything and refreshes them for the future. They learn to "press" this button and say, or even yell out, "NEXT!"
Coaching develops the clients' EQ. I believe that emotional strength is essential to our development and growth. There are many aspects of EQ in business environments. The ability to handle rejection and move on is only one aspect of EQ in business, but it's a major one for any person facing the challenges of the business world.
One of my business clients, let's call her Mary, has mastered the art of "NEXTing". Mary is the CEO of an international trade organisation and in her job she deals personally with many executives, mostly men, while juggling her boss's criticism and "strange, unreasonable desires". When she started coaching, Mary experienced heavy stress and had anxiety attacks, for which she was taking medication to survive each day at work. She loved her job very much, but spent most of her day either in conflict with her boss, talking about it or thinking about it. Every meeting between Mary and her boss lasted only minutes, but she kept them in her mind months later. Mary's definition of rejection was unhealthy for her, as it gave her boss much more power than he had in reality. He was "able to control" her feelings during and outside of working hours just by thinking differently from her.
Mary came to me looking for a tool that will allow her the freedom to enjoy her work. She discovered the "NEXT!" button in one of her first sessions. A week later, she sent me this email "I know it sounds strange, but I feel so different. I think people around me are different from last week". She managed to handle most of the difficulties at work (and at home) using "NEXT!" as her main tool. While in the past, every arguments and unsuccessful sale added pressure to her work, now she is able to assess the situation, take the learning and move on and her efficiency increased tremendously.
"NEXT!" is an important coaching tool. Using it enhances emotional intelligence by promoting optimism . "NEXTing" allows people to move on and shift their energy from lingering in the past to focusing on the future, a core aspect of success.
To download and print your own "NEXT!" sign/bookmark, visit www.behappyinlife.com/downloads/next_and_serenity_prayer_bookmark.pdf.
Emotional Intelligence in Business - To learn more about this author, visit Gal Baras's Website.
Like this article? Share it with your friends
An old Chinese proverb says "Fall seven times, get up eight", but Emotional Intelligence is increasingly relevant to organizations and businesses today, since it has been proven to help understand and assess people's behaviour. It serves as an important tool in areas like: learning styles, management styles, attitudes, interpersonal communication skills and human potential.
Although Emotional Intelligence became popular after the publication of Daniel Goleman's Book, "Emotional Intelligence", in 1995, it was researched and developed during the 70's and 80's. It was psychologist Howard Gardner's book "Frame of Mind", which gave birth to the development of EQ (through Gardner's Theory of Multiple Intelligence).
What is Emotional Intelligence?
Peter Salovey and John Mayer defined EQ (Emotional Quotient) or EI (Emotional Intelligence) as made up of 5 elements:
1. Self-awareness - Observing yourself and recognizing a feeling as it happens.
2. Managing emotions - Handling feelings so that they are appropriate, Realizing what is behind a feeling and Finding ways to handle fears and anxieties, anger, and sadness.
3. Motivating oneself - Channelling emotions in the service of a goal, Emotional self control and Delaying gratification and stifling impulses.
4. Empathy - Sensitivity to others' feelings and concerns and taking their perspective, as well as Appreciating the differences in how people feel about things.
5. Handling relationships - Managing emotions in others and Social competence or social skills.
EQ proponents argue that IQ (Intelligence Quotient) tests, the traditional methods to measure intelligence, have failed to predict success, while EQ tests are more accurate. They also argue that emphasising cognitive skills does not contribute to people's well-being , while emphasising EQ increases productivity, reduces stress for individuals and organizations, decreases conflict, improves relationships and understanding and increases stability, continuity and harmony.
Optimism is Better than Knowledge
During the 80's, Martin Seligman researched optimism and its effect on people's performance. One of his greatest discoveries was presented in his research of insurance sales people . Seligman convinced an insurance company to hire people who passed the optimism test but failed the standard test. He compared their sales to those of sales people who were hired based on standard tests only. In the first year, Seligman's group's sales were 21% higher than the others. In the second year, their sales reached 57% more than the others! The conclusion of his research was that optimistic people handle rejection better than others.
The ability to handle rejection is a major factor in the success of any business. Optimism and pessimism play a major role in determining the success of a sale. Each personality caries beliefs that defines failure in a different way. While optimistic sales people are able to separate rejection of their product from rejection of them as people, pessimistic sales people take rejection as criticism on their abilities and will face their next sale feeling hurt.
The greatest business tool: NEXT!
I sometimes describe to my clients an imaginary button, which resets everything and refreshes them for the future. They learn to "press" this button and say, or even yell out, "NEXT!"
Coaching develops the clients' EQ. I believe that emotional strength is essential to our development and growth. There are many aspects of EQ in business environments. The ability to handle rejection and move on is only one aspect of EQ in business, but it's a major one for any person facing the challenges of the business world.
One of my business clients, let's call her Mary, has mastered the art of "NEXTing". Mary is the CEO of an international trade organisation and in her job she deals personally with many executives, mostly men, while juggling her boss's criticism and "strange, unreasonable desires". When she started coaching, Mary experienced heavy stress and had anxiety attacks, for which she was taking medication to survive each day at work. She loved her job very much, but spent most of her day either in conflict with her boss, talking about it or thinking about it. Every meeting between Mary and her boss lasted only minutes, but she kept them in her mind months later. Mary's definition of rejection was unhealthy for her, as it gave her boss much more power than he had in reality. He was "able to control" her feelings during and outside of working hours just by thinking differently from her.
Mary came to me looking for a tool that will allow her the freedom to enjoy her work. She discovered the "NEXT!" button in one of her first sessions. A week later, she sent me this email "I know it sounds strange, but I feel so different. I think people around me are different from last week". She managed to handle most of the difficulties at work (and at home) using "NEXT!" as her main tool. While in the past, every arguments and unsuccessful sale added pressure to her work, now she is able to assess the situation, take the learning and move on and her efficiency increased tremendously.
"NEXT!" is an important coaching tool. Using it enhances emotional intelligence by promoting optimism . "NEXTing" allows people to move on and shift their energy from lingering in the past to focusing on the future, a core aspect of success.
To download and print your own "NEXT!" sign/bookmark, visit www.behappyinlife.com/downloads/next_and_serenity_prayer_bookmark.pdf.
Emotional Intelligence in Business - To learn more about this author, visit Gal Baras's Website.
Like this article? Share it with your friends
| |||
 |
No article feedback found. | ||
|
Leave Your Feedback | ||
|
|||
 Social Emotional Intelligence in Leadership
| |||
| Leaders and entire organizations have discovered that success in the workplace has significantly less to do with intelligence or core job competencies and more to do with emotional and behavioral intelligence. The ... |
|||
|
The essence of the soft stuff
| |||
| If you happen to have caught my interview on Maryland Public Television last week you would have heard Jeff Salkin, the interviewer ask me about the soft skills of leadership. A couple of things we talked about wer... |
|||
|
Emotional Intelligence – The Hard Truth About Soft Skills
| |||
| How are your people skills? Academic research has shown that people with high Emotional Intelligence are more successful in business and in life. Emotional Intelligence refers to how well you know yourself, your a... |
|||
|
Why leaders fail and how not to be one of them
| |||
| Things move fast in business – and not always in a positive direction. A corporation fails every three minutes. A directorship changes every 32 seconds. In today’s business environment, trust may be your best compet... |
|||
|
Sales Coach: High Level of Empathy In Selling Important?
| |||
| Empathy is defined by Wikipedia as: “the capacity to recognize or understand another’s state of mind or emotion. It is often characterized as the ability to “put oneself into another’s shoes” or in some way experien... |
|||
| |||
David BarrDavid Barr is the President of Venture Opportunities, Inc. David has been a professional business broker/intermediary since 1980 focusing on General Business Brokerage and Mergers and Acquisitions representing client transaction value from $400,000 to $20,000,000. Mr. Barr has handled the sale of over four hundred and fifty companies. David earned a university degree from the State University of New York majoring in economics and business. David holds the Mergers and Acquisition Master Intermediary and the Certified Business Intermediary designations from the International Business Brokers Association. He is also a Senior Business Analyst and a Texas licensed Real Estate Agent. For more information about David and Venture Opportunities, visit www.bizdealmaker.com. - Visit David Barr's Website |
|||
Jeff FosterWebBizIdeas.com is a Minneapolis website design company founded to help people start an internet business by providing them with website, business, and internet resources that help foster the growth of successful online businesses and develop innovative Internet business ideas. - Visit Jeff Foster's Website |
|||
Anne BarrAnne Barr has over 26 years experience in sales and marketing, six years as a franchisee. She has assisted over 367 business owners and purchasers to achieve their goals in career change, transition and exit strategy. She holds the designation of Certified Franchise Executive from the International Franchise Association, Certified Business Intermediary from the International Business Brokers Association and Board Certified Broker from the Texas Association of Business Brokers. Anne is active in professional organizations, networking groups and volunteers for non-profit entities. As owner/operator of four successful businesses, Anne has proven people skills and enjoys helping clients find the right "fit" in business ownership. Visit www.FranchiseOpportunitySpecialist.com for more information about me and my company. - Visit Anne Barr's Website |
|||
Casey GollanCasey Gollan, Business Coaching & Mentoring Programs. Add $1 Million to $10 Million in the next 1 to 3 years. Since 1996 Casey has to added hundreds of millions of dollars to businesses. Watch a free video see client results Business Coaching website. - Visit Casey Gollan's Website |
|||
Kim CastleWith nearly two decades in the advertising and design business, with clients like Domino's Pizza, General Motors, Direct TV, Pedigree, Wolfgang Puck, Higher Octave Music, Hollywood Celebrity Products, Disney, and Paramount, as well as thousands of entrepreneurs around the world define, structure, communicate, and position their business for greater profits, BrandU(R) co-creators Kim Castle and W. Vito Montone discovered that entrepreneurs could experience the same power that big brands command for a fraction of the cost with the world's only process-based results-drive Integral approach to business creation. BrandU(R) is helping entrepreneurs grow with the power of extreme clarity from idea...to brand...to market(TM) and helping one million entrepreneurs become successful and whole so that they can make a difference in the world. Are you one of them? If you want to experience clarity all the way to the bank(TM), get started now at http://www.brandu.com. - Visit Kim Castle's Website |
|||
Bernard ReberBack in late 1992, MS Access hit the streets. About that time the company I managed needed new software to handle their growing client base and I decided to try this new product. I had little difficulty writing and adapting a database to suit us and discovered a hidden talent for programming. A business was born. With business studies and 25 years of management experience in three different countries under my belt, I could offer a unique combination of skills and my customers agreed. From these humble beginnings my software 'invoiceit' emerged in 1999 and has since been taken to 49 states (hello Wyoming, won't you join us?), all across Canada and more than 70 other countries. From the very beginning the program included cashbook accounting, the simplest form of keeping financial business records. The Dictionary.com defines 'cashbook' as "A 'book' in which to record money received and paid out". For 'book' substitute 'simple software' and that's what I'm about. Now I have published Simple Accounting, an inexpensive spreadsheet solution which even you can master. For just $14.95 it costs less than a takeout meal! More at http://www.scrambled-card.com/simple_accounting_main.htm - Visit Bernard Reber's Website |
|||
Dr. John OdaJohn Oda Ph.D NLP is a business peak performance expert, an author, and speaker frequently called upon to provide corporate training, workshops and seminars for many companies in the United States. He is an expert in coaching sales and business professionals in overcoming the behaviors and obstacles that may impede their sales results and affect their bottom line. Since 1995, John has created a speaking bureau such topics, which include: time management, sales training, human diversity, leadership programs and etc. He provides companies with a strategic plan to increase their bottom line by over 25 percent yearly. - Visit Dr. John Oda's Website |
|||
Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
|||
|
To learn more about the Evan Elite Author Program please contact us. | |||
 | |
 Gal Baras (Visit Gal's Website) I am a life coach and Internet marketer. I love to work with people in their business, because I believe that no matter how technical your business is, your clients are human beings. No matter what your product or service is, human beings always (ALWAYS) buy a feeling from you. Check out my life coaching site Be Happy in LIFE - life coaching Check out my Internet marketing site Get Business Online
|  |
 |
|
|
 |
|
|
|
 |
| Modeling the Masters: Learn the true secrets behind Walt Disney's business success factors & grow your company! Video produced by Phanta Media |
|
|
 |
| Have you written articles that would be of value to entrepreneurs? Become an expert on our site by publishing them! Expose yourself to a wide audience, drive more traffic to your website and get more sales! Click Here for details. |
 |
 | ||
|
||
 |
||
 |
||
|
| ||
|
|
|
Get advice & tips from famous business owners, new articles by entrepreneur experts, my latest website updates, & special sneak peaks at what's to come!
|
|
|
 |
 Serenity Cards Federal and State Laws Quadruple Your Business Take the Lead Create A Mission Statement |
|
 | ||
 |
The Top 10 GTD Times Posts
Best Posts for Productivity | |
 |
Top 50 Diversion Blogs
Top Diversion Blogs of 2008 | |
| ||
 |
|
|
|
|
||||||||||||||||||||||||
 |
|
|
||||||||||||
