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Leonard Sklar Articles

Guest post by: Leonard Sklar

Managing and motivating a team - Click To Read Article
Keeping team members happy and productive is not rocket science. A few simple, time-tested approaches will produce outstanding results.

FIve Choices When You Can't Collect The Debt - Click To Read Article
You do your best to get the money you've worked so hard for, but not every customer, client, or patient will cooperate. So, what are your choices and how do you compare their relative benefits and liklihood of success?

Why Listen To Debtors - Click To Read Article
Listening to all of a debtor's communication is difficult, both because of the complex feelings the collector may have about the job they are doing as well as their need to deal with the emotional overload the debtor may throw at the collector. Fortunately, there are time-tested ways to get past the emotional content - whether real or manufactured as a way to get the collector to back off or to commit to less.

Games Debtors Play - Part Two - Click To Read Article
People who owe money usually pay as expected. The problem is with the small percentage of debtors who develop excuses, stalls, and evasions that are not only annoying but also result in no payment or late payment. So, business people, from sole proprietorships to the largest corporations, need to be aware of the most common excuses as well as how to best deal with them, so as to get the maximum payment in the shortest time, while also keeping the goodwill, and the business, of the customers and clients they want to keep.

Games Debtors Play - Part One - Click To Read Article
There are literally dozens of ways that people who owe you money can stall, evade, make endless excuses, etc. - everything but pay you in full and on time. Decades of experience by professional collectors can show you how to deal effectively with these games, so that you not only receive the money you're entitled to but you also spend less time and have less stress in stepping up your cash flow.

True/False Quiz On Debt Collection - Click To Read Article
There are many common misunderstandings about what a business can and cannot do to collect a legitimate debt. Part of that is caused by believing that the FDCPA, or Federal Fair Debt Collection Practices Act, applies to the business attempting collection, but the act applies only to collection agencies or attorneys collecting a debt for a client. Other potential misunderstandings are incorporated into the quiz that follows.

Role Playing - For More Effective Debt Collection - Click To Read Article
A good analogy to the value of role playing is how they make movies. Typically, the director of a movie shoots far more film than what shows up on the finished movie we see. The rest winds up on the cutting room floor - the "outtakes". Role playing is like the outtakes. You can make the mistakes in collecting where there is no harm done, through role playing. The end result is a professional collector who produces accelerated cash flow.

How To Minimize Future Collection Problems - Click To Read Article
Learning how to recover more of what is currently owed is a highly productive process. Learning to avoid collection problems from future business also makes a lot of sense. This article describes exactly how to clarify the expectations about payment so that customers are not only far more likely to comply but also will become more appreciative of you as a supplier of your product or service. This strengthened relationship often leads to a wonderful bonus; namely, more referrals from happy customers.

Do You Hate To Ask For Money? - Click To Read Article
The discomfort in asking for the money owed is a common problem that unnecessarily gets in the way of being paid in full and on time for your product or service. Anyone can learn how to get past that impediment to receive the money that has been earned as well as deserved.

Do You Hate To Ask For Your Money? - Click To Read Article
Many business people hate to appear "pushy" towards the customers or clients who owe them money. They can be uncomfortable in asking, don't know how or when to get on the phone, and usually are unable to deal with the endless excuses, stalls, and evasions that are directed at them by some irresponsible debtors, all of which adds to the discomfort. The result of this discomfort is usually a less than acceptable recovery of money due plus irritation with the customer or client involved. This article tells exactly how to handle the discomfort in a way that is both appropriate as well as effective in getting more of the money owed and getting it much sooner.





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