Article Overview: “Excuse me. Where is the most difficult to reach microphone?”
I was out of breath from running up the steps but had managed to find one of the microphone stands, manned by two headset-wearing volunteers.
More than 10,000 people had waited on the sidewalks overnight to be first in the doors of the Berkshire Hathaway annual shareholder meeting, and I had made a choice: I would go for the mics instead of the front row.
Free Download - Five Minutes on Friday, Six Minutes on Saturday: Listen to Music, Save Japan; Email a Company, Save 200,000 Sharks By Timothy Ferriss
Picking Warren Buffett’s Brain: Notes from a Novice
“Excuse me. Where is the most difficult to reach microphone?”
I was out of breath from running up the steps but had managed to find one of the microphone stands, manned by two headset-wearing volunteers.
More than 10,000 people had waited on the sidewalks overnight to be first in the doors of the Berkshire Hathaway annual shareholder meeting, and I had made a choice: I would go for the mics instead of the front row.
Given a choice of shaking Warren Buffett’s hand for a five-second photo op or asking him a question, I opted for the latter, and in ten seconds, I’d be sprinting to the corner of the top floor. After all, lunch with Buffett once auctioned off for $620,100, and I’d planned it all out.
These are my notes on what happened and what I learned…
“Can you please radio ahead to put my name on their list until I get there to confirm?” I pleaded, explaining that this was the main reason I had traveled from SF all the way to Omaha, Nebraska.
They smiled: “Sure thing.”
There were 13 mics total and time for approximately six questions from each, for a total of 78 people out of the 31,000 who now packed the Qwest Convention Center like a rock concert. I ended up, only 10 minutes after the doors had opened, number 5 at mic #6. When the spotlight swung over to blind me afew minutesbefore the lunch break, I was ready to consult the Oracle.
“Good afternoon, Mr. Buffett and Mr. Munger…” my voice boomed out through the sound system with a half-second delay, making it almost impossible to remember my lines, memorized word-for-word. I continued:
“If you were 30 years old and had no dependents but a full-time job that precluded full-time investing, how would you invest yourfirst milliondollars, assuming that you can cover 18 months of expenses with other savings? Thank you in advance for being as specific as possible with asset classes and allocation percentage.”
Buffett let out a small laugh and began. “I’d put it all in a low-cost index fund that tracks the S&P 500 and get back to work…”
[Postscript: Be sure to see some of the great reader answers to this question in the comments after this post.]
An MBA in a Weekend
As several veterans put it to me before the pilgrimage, “it’s like an MBA in a weekend.” I thought this was hyperbole and hero worship, but I would now take it further: I think it’s one weekend that delivers more than most MBAs. Real-world strategies culled from experience? Check. Networking? Big-time check. The only thing the mecca of Buffett seemed to lack was the $100K+ price tag.
Here are my non-linear notes from my exchange with Buffett (B) and Munger (M), as well as the rest of my first Berkshire Hathaway (BH) experience, including conversations in the hallways with some incredible portfolio company managers. Treat each line as a separate observation except for the answers following bolded questions.
Their continued answer to my question:
“…Put it all in a low-cost index fund like a Vanguard 500.” M: “Professionals take croupier profits out of the system. No one will give you this advice [index funds] because no one gets paid for it.” M: “The whole secret of successful investing [full-timers] is non-diversification. If you know nothing —> diversity.” B: “There are situations, for the full-time investor, where it’d be a mistake not to invest 50% of yournet worthin one business.” If more aggressive: small stocks and specialized bonds, but no currencies.
Best books to read for investing and life?
—-
(B) Chapters 8 and 20 in The Intelligent Investor. (M) Anything by Ben Franklin.
Use the market to serve you, not to instruct you.
What’s being taught in current MBA programs that shouldn’t be?
—-
Option pricing, etc. There are only three courses you need: how to value a business, how to think about market fluctuations, and how to communicate well. There is a great desire of the priesthood [in this case, academics] to teach what they know vs. what you need. If you know the bible in four languages, your ego won’t allow you to teach the true essentials, which might be “follow the 10 commandments.”
From CFO of portfolio company on how to select amoneymanager. Ask: What is your process? How do you make decisions? Given what you’re holding now vs. 3 years ago, can you share an example along those lines? Are you registered with the SEC?
From same CFO: having a short-term focus (2-4 months) or long-term (7 years or so) is good, but intermediate-term is bad (1-2 years). Everyone is looking at information for 1-2 years due to capital gains treatment. Given that I’d be comfortable with a 10% loss in a given year but not 20%, a 55/45 stocks/bonds split with 7-year objectives would be one potential allocation.
Conventional dogma among economists: the stock market is 6 months ahead of the respective economy.
B: “Envy is the worst of the 7 sins. You feel worse and they feel no worse. Gluttony, at least, has some upside.” [said as he opens another box of See’s chocolates]
The letter andgoodieswaiting in my hotel room upon arriving in Omaha.
Selectmoneymarket accounts with comparable returns to CD have advantage: can invest in crashed S&P same-day.
B and M have never discussed timing the market, and if they could, they would focus exclusively on S&P 500 futures.
Look for attractively priced businesses, not stocks. Could you remain confident in your choice, in their durable competitive advantage, even if the market were to close for a few years? Imagine that you have a card with room for 20 hole punches, and you can only invest in 20 companies your entire life.
Worry about getting ahead, not galloping ahead.
Purchasing businesses that earn revenue in British Pound Sterling, Euros, or Francs is OK, as those currencies are unlikely to decline vs. $ USD. $ USD will continue to weaken vs. others.
B and M’s job is to retain — not recruit — good managers once they choose an attractive business to purchase. Good management is part of the evaluation of intrinsic value. Chief characteristics: passion, excellent communication skills, and the tendency to always do more than fair share.
If you want to buy or sell a stock, buy or sell it instead of speculating on futures. If you make a call for a cheaper price, the movement will come earlier 4 out of 5 times.
M on charities/nonprofits: if you donate to a group with strong political leanings, you tend to make lots of dumb charitable gifts.
B: Most things I want do not come from the expenditure of money. I have what I need. We do virtually nothing we don’t want to do. Associating with wonderful people is about as good as it gets. Never trade reputation for money.
Berkshire Hathaway (BH) is now targeting companies with a 50B+ market capitalization (market cap) — there are fewer options, the companies are less profitable, and more is required to move the % needle [% growth in BH stock] for shareholders.
M on CEO compensation: If you’re in a job you’d pay to have and are an exemplar for the rest of the organization, there is a lot to be said for paying yourself little. B: “If you rise high enough in American business, you have a moral obligation to take less pay.
“Pair trading” — long and short two stocks in the same industry to hedge losses (BP + Chevron, etc.). Useful in 60’s; less useful now.
Press and media are larger factors in changing bad corp/exec behavior than regulators. Boards respond to bad press.
Serial entrepreneur and ultravagabond Timothy Ferriss has been featured by dozens of media, including The New York Times, National Geographic Traveler, NBC, CNN, and MAXIM. He speaks six languages, runs a multinational firm from wireless locations worldwide, and has been a popular guest lecturer at Princeton University since 2003, where he presents entrepreneurship as a tool for ideal lifestyle design and world change. The 4-Hour Workweek is his first book on lifestyle design and details how to outsource and automate your life.
Related Forum Posts Re: Changing trends
- Hey Yinka,
Instead of keeping up with new trends, set up "Toll Positions". Toll Positions have stood the test of time and fluctuating economies.
Toll Positions are the Warren Buffets of business.
Re: Video Landing Page Review Help
- Evan,
I watched part of the video. Warren Coughlin obviously is top notch, and does a very professional presentation.
The video kept pausing for me, I tried it several times. I don't normally have that problem as I watch videos regularly. Don't know if it's the file size or what.
The landing page look at feel seems to be missing something IMO. I'm not really crazy about the headline font. The bold black is a bit hard to read. Maybe a different font and breaking the one long sentence into a headline and subheadline? It would make it more scannable.
Just my first impression. How has your response been so far?
Cheers,
Zac
Profile: Julia Cameron: journalist, screenwriter, poet, nove
- Julia Cameron will be one of our featured speakers at the Ladies Who Launch NYC Speaker Series taking place on April 28. Click for more info.
Julia Cameron is an accomplished journalist, screenwriter, poet, novelist, and playwright. But mention her name in conversation and inevitably it will be linked with The Artist's Way, a workbook for those looking to discover or re-discover their creative selves, which was initially published in 1992 and has sold over 3 million copies.
Cameron grew up in Chicago and began her career writing for the Washington Post and Rolling Stone (where she met director Martin Scorsese, whom she married in 1975 and later divorced). While married to Scorsese, she worked on the screenplays for two of his major films: Taxi Driver and New York, New York. Cameron's first musical, Avalon, was staged in 1998.
At 60, Cameron continues to follow the advice she espouses in The Artist's Way: jotting down her thoughts daily in her "morning pages" and channeling her artistic vision into a variety of projects.
Below, read how Cameron fends off writer's block (yes, even she suffers from it sometimes), calls on friends for guidance, and dispels the myth that writers need to be miserable to be good.
what we learned from julia: "If you're good at doing one thing, you should keep doing it. In England, writers are novelists, playwrights—the word 'writer' covers a wider spectrum of activity." She also said to take a bet on yourself; she did, and it's paid off.
her true calling
"I was born to write. All my brothers and sisters—there are seven of us altogether—are in the arts. My father was in advertising and mom had a master's degree in English and wrote poetry. By the time I was in sixth grade with Mrs. Klopsch, I was already writing short stories and poems."
investigating journalism
"My goal was to write short stories. When I was offered a job at the Washington Post, it seemed like a good way to kill two birds with one stone. I enjoy writing in any form. I was proud of my Rolling Stone pieces. I wrote one about E. Howard Hunt's children. I remember getting in trouble with William F. Buckley. He called my house in Chicago because he thought it was a terrible thing I'd interviewed the children—he was their godfather. My first taste of celebrity was getting a good scolding. During my 20s I was a blind beginner. In my 30s I was a lot more conscious about what I wrote."
screenwriting savvy
"My early screenwriting was for my husband at the time, Martin Scorsese. I worked on Taxi Driver and on New York, New York. When Marty and I got divorced, I had a screenwriting career to pursue. I sold movies to Paramount. They bought the movie but didn't make it. I was frustrated, so I took the money I earned writing for Miami Vice and made a feature film in Chicago."
sobering experience
"1978 is the year that I got sober. My wild ways came screeching to a halt. I needed to find a way to write sober. I had always associated writing with drinking. We have a mythology around creativity that's destructive. We think you have to be broke, alone, neurotic, addicted. None of these things is true. When I got sober, I had to find a way to work soberly. I was 29, and I had a daughter who was a year old."
do it for love, not money
"I've never had to be paid to write. I published two novels. I have a musical opening in Chicago in the fall. Last year I had a play in L.A. The trick is to not need a guarantee and to be willing to write no matter what. Right now I'm writing a sequel to [my novel] Mozart's Ghost, which came out on Valentine's Day. I did the novel without a contract. I bet on myself."
the power of friendship
"It helps if you have friends who believe in you. My friends read my first drafts. A lot of times they will believe in a project when I'm getting rejected. We underestimate the importance of having one strong friend. The telephone is a wonderful ally to combat the isolation of being a writer, as is e-mail. If you know what your friends are doing, it's harder to feel lonely. I also think writing is its own companion. You're not lonely when you're actually writing."
a typical day, the artist's way
"I get up late. If I can, it's noon. I write my morning pages first thing. I ask for guidance and sit quietly and see if there's anything I need to be doing. I usually work on the music [for my upcoming musical]. I have a collaborator, Emma Lively, and we've written three musicals together. We work for a few hours. Then I put in a couple hours of prose writing. I sometimes don't get out of the house until 5:30. I try to get a walk in every day."
overcoming writer's block
"I use the same unblocking tools that I teach my students. They make you much more alert to the signals. I grapple with writer's block right away. Morning pages [three pages of writing about anything that comes to your head] are one such tool. I've been writing them for 25 years. In The Artist's Way, I also write about "blasting through blocks." By listing any angers, fears, and resentments related to a project, that often clears the decks right away.
Emma and I have been hired to write music for a one-woman show. I feel blocked around it. I take a look at my ego—I'm not used to working FOR people anymore. I need to be a beginner again. Hopefully once I surrender my need to be the boss, it'll work out."
favorite books
"Tim Farrington is my favorite writer. He's written two books—The Monk Downstairs and The Monk Upstairs. He's so funny and deft, and he was the inspiration for me to write Mozart's Ghost. I dedicated the book to him."
daily must-reads
"I read a little teeny book called Twenty-Four Hours a Day that was put out by Hazelden. It's a meditation book. I also read Creative Ideas by theologian Ernest Holmes, which was originally published in 1934. They just re-released it, and I wrote the intro. Right now I'm reading My First Five Husbands by Rue McClanahan and Drinking: A Love Story, a memoir by Caroline Knapp."
most rewarding career moment
"I think I'm sort of singular in that I like book tours. I meet people who say I used your tools and they changed my life and this is what I did with them."
scariest career moment
"Watching my first musical go up in 1998. It's scary. I just heard the music so beautifully in my head that it was hard to deal with some of the compromises of getting it on the stage. I was sitting in the back of the theater saying, 'It's brilliant. It's awful."
on networking
"I think it's most important that we do the work and then have something to network about. Sometimes people want networking to be a shortcut or a guarantee. Networking gives you a sense of the possible. I have a number of women friends in their 70s and 80s and they are a tremendous source of inspiration. One runs a horse ranch. One got a master's in poetry at 75. One is in her 80s and is still an active actress. I believe that other women are inspirational."
parting thoughts...
-"I am happiest when ... I'm writing."
-"Success to me means ... creativity."
-"The public figure I wish most would read The Artist's Way is ... Warren Beatty. I don't know if he has."
-"I will always think of myself as ... a good horseback rider."
-"My business would not have happened if ... I waited for guarantees."
-"The most important thing I do every day is ... stay sober. I have 30 years without a drink."
This Featured Lady was profiled by Michele Shapiro, a writer living in New York City.
How about discussing Costco's biz model?? And CEO
- Here's a recent article that covers both..............
Costco: The 'anti-Wal-Mart'
The warehouse-club retailer 'has figured out the big, simple things': Hold down expenses and prices, treat employees well, make discount shopping fashionable and keep shareholders happy.
By Barron's
"Membership has its privileges." That slogan belongs to American Express, but it might better apply to Costco Wholesale, the leading warehouse-club operator in the U.S., whose determination to deliver value and innovative products to its 23 million members has made it one of the country's top retailers.
Costco (COST, news, msgs) has succeeded by flouting industry norms. The big-box retailer charges customers a base yearly fee, now $50, to shop in its sprawling stores, which offer quality goods at low markups. Consequently, its margins are among the slimmest in retailing. The privileges also extend to employees, who are paid well and enjoy generous health-care benefits.
This formula has generated fierce loyalty among both shoppers and workers while rewarding long-term investors. Costco shares, which traded Thursday around $58, are up from a split-adjusted price of $1.67 when the company went public in 1985. True, they no longer are dirt-cheap, but in view of the company's superior management and opportunities for growth, neither are they rich.
Small businesses are big customers at Costco, but the company also has managed to make discount shopping fashionable for affluent Americans by offering fine wines, books and big-screen televisions at low prices, and staples such as paper towels and razor blades in bulk.
By offering one-time specials like discounted Prada bags or Callaway golf clubs at individual outlets, Costco has created what it calls a "treasure-hunt" atmosphere in its stores.
Not the Wal-Mart way
Costco is among a handful of retailers that has flourished despite Wal-Mart Stores' (WMT, news, msgs) onslaught; Wal-Mart's more downscale Sam's Club chain runs second to Costco. With its strong labor relations, low employee turnover and liberal benefits, Costco has been called the "anti-Wal-Mart." Its approach has paid dividends because Costco, based in Issaquah, Wash., hasn't encountered the same community resistance as Wal-Mart when it has sought to open stores.
"Retailing isn't rocket science. Costco has figured out the big, simple things and executed with total fanaticism," says Charles Munger, a Costco director for the past 10 years. The outspoken Munger, 82, is better known as Warren Buffett's longtime partner at Berkshire Hathaway (BRK.A, news, msgs), where he serves as vice chairman.Crucial to the chain's success is CEO Jim Sinegal, who co-founded Costco in 1983 with Jeff Brotman, the company's chairman. "Jim would be on any intelligent list of the top 10 retailers of the past century," Munger says.
Sinegal, 70, also is one of the biggest bargains among big-company CEOs: In an era of seven- and eight-figure pay packages for CEOs, Sinegal earned a salary of $350,000 in Costco's latest fiscal year, which ended in August. He garnered other compensation of about $100,000.
What's more, Sinegal got no bonus last year, after the company determined that it had failed to measure properly the appropriate date for certain option grants from 1996 to 2002, although no evidence of fraud or falsification of records was found.
"Jim wouldn't let the board give him a bonus. His view was that the option glitch happened on his watch," Munger says. "How many people behave like that? No wonder everyone loves him."
Unlike Buffett, who draws a salary of just $100,000 as the CEO of Berkshire, Sinegal isn't a billionaire. He owns Costco stock worth about $135 million and has options on 1.2 million shares.
Sinegal's compensation and demeanor offer a welcome contrast to former Home Depot (HD, news, msgs) CEO Robert Nardelli, who alienated employees with his autocratic style and whose gargantuan exit package of $210 million didn't sit well with shareholders.
Video: Behind the scenes at Costco
None of this has been lost on the investment community. At nearly $58, Costco trades for 22 times fiscal 2007 projected earnings of $2.58 a share. It has one of the highest price-earnings ratios among major retailers. Target (TGT, news, msgs) shares, at nearly $63, trade for 17 times estimated 2007 earnings, while Wal-Mart, at $48, commands 15 times projected 2007 profits.
Though some retailing analysts deem Costco shares expensive, the company seems to qualify under one of Buffett's investment dictums. Buffett has said he'd rather buy a good business at fair price than a fair business at a good price. Berkshire owned 5 million Costco shares at the end of September.
Growth and more growth
This is a genuine growth story. Earnings per share have increased at a 12% annualized rate in the past five years. Neil Currie, a retailing analyst at UBS Securities, believes the company is capable of generating 13% growth in earnings per share in the next few years and an even higher rate if it gets more aggressive in repurchasing shares. The bullish Currie carries a 12-month price target of $66. With large annual buybacks, Costco could earn more than $4 a share in fiscal 2010, Currie estimates. That could support a stock price of $80.
The company plans to open 36 to 40 stores in the current fiscal year and about 35 annually in subsequent years. The store base totaled 474 on Dec. 31, including 371 in the United States. Costco says domestic and international markets ultimately can support more than 1,000 stores. Outside the U.S. and Canada, the most promising markets are likely Mexico, the United Kingdom and Japan.
Costco's merchandise sales in its most recent fiscal year rose 14% to $59 billion, while membership fees generated $1.2 billion in revenue. This year, sales are expected to rise more than 10%, reflecting lower prices for gasoline. Sales at stores open at least year, a key gauge of retailing success, were up a healthy 8% in fiscal 2006.
Could the company be a candidate for a leveraged buyout? Costco does possess some of the key characteristics that private-equity players seek. It has a strong balance sheet, a predictable cash flow and a durable franchise. Its market value is a hefty $26 billion, but LBOs of that size are doable these days.
Costco bought back $1.5 billion of stock in its latest fiscal year and $400 million in the quarter that ended Nov. 30. But it has resisted a large debt-financed buyback like the one under way at Home Depot, and to date it hasn't sought to raise funds through the sale of its real estate. The company takes pride in its impressive financial condition. "Have we gotten to the point in America that balance-sheet strength is a negative?" Munger asks.Currie argues that Costco could keep LBO operators at bay by launching a more aggressive buyback program and taking on a moderate level of debt. "The best way for Costco to protect its independence is to have a high multiple on its stock," the analyst says, adding that an augmented buyback would help achieve that goal. He believes Costco comfortably can repurchase $2 billion or more of stock annually. The dividend yield on the stock is a low 0.9%.
Most income from members' fees
Its cooperativelike operation makes the retailer's business model unusual. In its latest fiscal year, Costco generated pretax income of $1.75 billion, about 70% of which came from membership fees. An additional $125 million was kicked in by the interest income on the company's cash. Costco earned just $400 million from its stores, for a retailing operating margin of less than 1%. The low margin is intentional and reflects the company's commitment to low prices.
As a matter of corporate policy, Costco refuses to mark up any product by more than 15% above its cost. When the company signed a new contract in 2005 with a supplier for Brooks Bros.-style men's cotton and button-down shirts, and got a significant price reduction for a massive two-year order, it immediately cut the price of the shirts to $12.99 from $17.99, notes Richard Galanti, Costco's chief financial officer. Other retailers might have phased in the reduction and captured added profit, but that's not the Costco way. The shirts now cost $14.99 because they are made with better-quality cotton.
One attraction in the eyes of a potential buyer would be the opportunity to lift margins. Costco leads Sam's Club in most financial measurements, including total sales, sales per store, sales per square foot of retail space and sales per employee. But Sam's operating profit margin of 3.5% tops Costco's 2.8%.
Some complaints on Wall Street
If Costco were to raise its margins to Sam's level, it would translate into an additional 65 cents a share of net income -- a large amount relative to the current-year consensus estimate of $2.60 a share. Sinegal has talked in the past about lifting Costco's margins to 4%, but little progress has been made.
This has led to some criticism on Wall Street. An analyst report in December, after Costco reported its fiscal-first-quarter profits, was entitled "Still No Margin." Galanti says management has no interest in going private. "The public model has worked for us. We have no plans to change," he says.
Video: Behind the scenes at Costco
Many Costco shareholders are also happy with the current situation. "Costco refuses to be undersold and thinks so long term that the company will not even remotely degrade the value it gives customers, even if it would fuel a healthy increase in margins and earnings and very few customers would notice," says Ken Charles Feinberg, a co-manager of the Davis New York Venture Fund (NYVTX) and Selected American Shares (SLADX), both run by Davis Selected Advisors. "That's how a great management builds a great business franchise that's built to last."
The Davis funds are Costco's largest shareholder, with a 12% stake.
Feinberg says that Costco's effective valuation is lower than its stated price-earnings ratio because of the company's conservative approach to depreciation. He recently calculated that Costco trades for about 16 times his projection of calendar "owner earnings." This profit measure adds to operating earnings depreciation expense in excess of what is needed to maintain the existing store base. Feinberg believes Costco is a "compelling bargain" for long-term investors.
Sinegal doesn't talk much to Wall Street and wasn't available to speak with Barron's. Even at 70, he maintains a grueling schedule. He aims to visit each Costco store twice a year and is about 70% successful in that goal, Galanti says. This means he's on the road 40 to 45 weeks a year. Costco executives jokingly refer to Sinegal's weekly travels as a "death march" because he usually begins each day at 7 a.m. and finishes at 10 p.m.
Dressed in sneakers, khaki pants and Costco's now-$14.99 button-down shirts, Sinegal asks store managers what's selling, what's not and how Costco prices compare with the competition. He has no set plans to retire, although he has talked casually about holding the job for five more years. Because he hasn't set a retirement date, there is no heir apparent. But Costco has a strong group of managers who share Sinegal's passion and vision.
Unlike most CEOs, Sinegal has no severance or golden parachute in his contract, which runs less than a page. He insists on one-year contracts, believing the Costco board should have the opportunity to evaluate him annually to determine if he's still up to the job. Sinegal's view is that the restrained terms of his contract send an important message to employees.
In the view of Berkshire's Munger, one of Costco's great strengths is that its two founders, Sinegal and Brotman, are still active. Brotman, 64, focuses on real estate. "There is no better site acquisitor in the retailing industry," Munger says. "I'd like to see Jeff get more credit. He deserves it."
Costco has chosen to focus on more affluent coastal markets; California alone is home to 30% of its stores. Finding sites for new outlets in densely populated areas is one of Brotman's specialties.
The company features products that offer its members large cost savings over what they would pay at traditional retailers. The chain carries just 10% of the items in a typical supermarket, which might stock 40,000 products.The formula works. Costco sold 1.5 million TVs last year and has successfully built what it calls ancillary businesses such as prescription drugs and eyeglasses, filling 26 million prescriptions in 2006. Hungry Costco members bought 63 million hot-dog-and-soda combinations last year at in-store snack bars -- priced at only $1.50 and with free soda refills. The dogs are even kosher.
Costco's customer-focused strategy is apparent in its 87% membership-renewal rate.
The retailer allows returns on nearly all items at any time, with no questions asked; computers are the lone exception. It doesn't even need to see receipts. This liberal policy has proved costly in the past year because the company is seeing returns of an unusually large number of big-screen TVs. Analysts suspect that many members are taking advantage of the sharp drop in TV prices to return models bought in the past 12 months so they can buy new ones at lower cost. Costco said it is evaluating its TV-return policy but emphasizes that no change will be retroactive and that it still plans to maintain the industry's most generous return policy on electronics.
Low turnover among employees
Workers get a relatively good deal at Costco -- a point of emphasis for the company, which contends it's also a matter of good business. Despite fewer stores, Costco's sales are about 50% above those of Sam's Clubs, and sales per employee are about $500,000 a year versus $340,000 at the Wal-Mart unit, UBS' Currie calculates.
Sinegal was asked in a recent Bloomberg TV interview about the company's health-care benefits. Costco provides health insurance to its 93,000 domestic employees and pays 90% of the cost, which runs about $6,000 annually per employee.
Video: Behind the scenes at Costco
"We're 100% committed to maintaining this program," Sinegal said. "It works for us, and our people count on it. We think they're entitled to that security."
Costco has one of the lowest turnover rates in retailing. Among employees who have been with the company for at least a year, just 6% leave annually. That may be because store employees such as cashiers can earn more than $40,000 a year after only four years on the job.
Costco shares aren't a bargain at current levels, but patient investors could be rewarded because the company is an industry leader with top-notch management, a loyal customer base and solid growth prospects in the U.S. and abroad. In Street-speak, Costco may be "under-earning," meaning its profit margins are lower than they need to be. Management is loath to tinker with a successful formula, but margins probably have only one way to go: up. In time, the shares are likely to follow.
This article was reported and written by Andrew Bary for Barron's
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