||Like it? PLEASE +1 it! Thanks!|
Should small businesses whine?
I wrote back, asking why it would take so long. The response, "Thank you for your inquiry. To answer your question we are NOT an big company like Amazon we are actually a small company, That is why it does take us a little longer than others."
Of course, you'd think a small company could be faster. More important, you'd think the company would realize that I couldn't care a whit about how small they are... I just want good service.
If your small company can't deliver a better experience (in areas people care about) than a big one, why on Earth should someone do business with you? I'm not saying you must have faster service, a bigger website, lower prices and twenty-four hour a day phone support. I'm saying that for some of your customers, you have to be monstrously, demonstrably, better.
The web is a great equalizer. A tiny business can have a better website than a huge one. A tiny business can do better customer support than a big one. A tiny business can write a better newsletter than a big one. Maybe not for everyone, but everyone is for the big companies. The passionate minority is happy to embrace the small company. As long as they focus and don't whine about it.
Small is a weapon, not an excuse.
Related ArticlesThe Whiners - Salespeople Who Get Your Attention
Network Marketing Whine Made With 100% Sour Grapes
SMEs - entrepreneurs sourcing start up finance
Who, What, When, Where, Why, and How
What are the common issues for small businesses?
Those With the Best Talent Win
The Rise of the People-Less Business
Why small businesses are important for the Canadian economy
Small businesses turning to contractors
Five Good Joint Venture Questions to Ask
How to Deal with Difficult Clients
The Value of Small Businesses
There’s No Whining In Sales Or The Lack Thereof
The Small Business Underdog: How to go head to head with the big dogs of business.
1.0 Abstract: Entrepreneurship and Small Business Enterprise Growth in Uganda
SBA Loan Programs
Entrepreneurs and Dancing with the Stars
Small Home Business Ideas Targeting Local Offline Businesses
Interesting Marketing Trends of Small Businesses [Infographic]
How to spot a LIFETIME Scammer!
Free PDF Download
By Seth Godin
About the Author: Seth Godin
RSS for Seth's articles - Visit Seth's website
Seth Godin is a bestselling author, entrepreneur and agent of change. Godin is author of six books that have been bestsellers around the world and changed the way people think about marketing, change and work. Permission Marketing was an Amazon.com Top 100 bestseller for a year, a Fortune Best Business Book and it spent four months on the Business Week bestseller list. It also appeared on the New York Times business book bestseller list.
Click here to visit Seth's website.
Its good to be king
How to Deal with an Angry Customer
Starting over with customer service
The forces of mediocrity
The two things that kill marketing creativity
Related Forum PostsSmall Business Associations
Re: What Businesses to Bail Out?
Re: Direct Mail Postcards
Re: hi graphic designer
Share this article. Fund someone's dream.
Share this post and you'll help support entrepreneurs in Africa through our partnership with Kiva. Over $50,000 raised and counting - Please keep sharing! Learn more.
By: Evan Carmichael
By: Evan Carmichael
||Like this page? PLEASE +1 it!|