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| About Seth Godin |
| Seth Godin is a bestselling author, entrepreneur and agent of change. Godin is author of six books that have been bestsellers around the world and changed the way people think about marketing, change and work. Permission Marketing was an Amazon.com Top 100 bestseller for a year, a Fortune Best Business Book and it spent four months on the Business Week bestseller list. It also appeared on the New York Times business book bestseller list. |
Recent Article:
Should you fire the voice mail guy?
- For more on Seth Godin visit www.sethgodin.com
Let's say the person in charge of your retail operations does the following every single day:
* Puts up a sign indicating which of five doors customers should use.
* Locks that door.
* Randomly unlocks another door.
* When someone figures out which door to use, he runs out and kicks them in the groin, then locks the door.
Maybe, just maybe, after a day or two of this, and a few warnings, you'd realize that this person was doing serious damage to your organization, no?
I called a company yesterday, one that promises 24 hour a day response. I worked my way through four levels of voice mail choices, then got a recording, "Please call back during our regular business hours." Then it hung up. No mention of when regular business hours were, and no indication four levels back that they were closed but automated help was available.
And I'm guessing the voice mail system has been doing this every single day for months or years. Who is in charge of this? Why do they still work there? If the person in charge were stealing laptops or peeing in the soup, it's unlikely he'd still be around, no?
It's pretty obvious: the CEO would notice the angry crowds in front of the store, she'd notice the police being called and the riot out front if the person in charge of the front doors was such a jester. But voice mail trees are invisible and the CEO doesn't notice them. She should. You have my permission to call your company and see what happens. If you're not proud of it, let the CEO know. If this isn't your biggest marketing emergency, I'm not sure what is. Invisible doesn't mean unimportant.
Should you fire the voice mail guy - To learn more about this author, visit Seth Godin's Website.
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Stephanie RobeyStephanie Robey is President and CoFounder of Pivot Positive, LLC - an Internet marketing business focused on helping people start work at home ventures. Previously, she was employed at The Search Agency with over 20 years experience in graphic design and 10 years experience in online marketing. She was responsible for launching the Conversion Path Optimization (CPO) unit where she and her team have conducted hundreds of optimization tests for online companies across multiple verticals. She is a successful entrepreneur having started and sold 2 companies and remains on the board of directors of the third, PhotoSpin.com Stephanie began her career in the direct marketing realm creating and producing direct mail for many of the major cable television companies and directly attributes her understanding of Internet marketing to those early offline experiences. Stephanie is a graduate of San Diego State University with a BFA in Graphic Arts and also holds an Executive MBA from the Graziadio School of Business and Management at Pepperdine University. Read Steph's Blog Meet Steph and Dave Sign up for our Free 7-Day BootCamp: Self Employed & Rich - Visit Stephanie Robey's Website |
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