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The Seven Sins of Solutions

Written by: Guy Kawasaki

Article Overview: I introduced you to Matt May in January. He’s the author of The Elegant Solution and the ChangeThis manifesto called Elegant Solutions: Breakthrough Thinking the Toyota Way. He added a new manifesto called Mind of the Innovator: Taming the Traps of Traditional Thinking. Here’s an excerpt for you:

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The Seven Sins of Solutions

I introduced you to Matt May in January. He’s the author of The Elegant Solution and the ChangeThis manifesto called Elegant Solutions: Breakthrough Thinking the Toyota Way. He added a new manifesto called Mind of the Innovator: Taming the Traps of Traditional Thinking. Here’s an excerpt for you:

Shortcutting. Leaping to solutions in an instinctive way or intuitive way—i.e. the “blink” method of problem-solving—seldom leads to an elegant solution because deeper, hidden causes don’t get addressed. Watch CSI and House: first they collect the evidence, then diagnose, and then solve. It’s never the guy or the disease you initially suspect.

Blindspots. Blindspots are the umbrella term for assumptions, biases, and mindsets that we cannot see through or around. Our brain does a lot of “filling in” for us because it’s a pattern maker and recognizer. Ths cn b hrd fr ppl t cmprhnd, hwvr, mst cn ndrstntd ths sntnc wth lttl prblm. But clear thinking involves more than simply filling in spaces in words.

Not Invented Here (N.I.H.). NIH means that you refuse to consider solutions that are from external sources. It means “If we didn’t come up with it, it won’t work. It is of no use.” Next time you’re waiting for an elevator, watch someone walk up and hit the button even though it’s already lit. We often don’t trust others’ solutions!

Satisficing. Ever wonder why some solutions lack inspiration, imagination, and originality? It’s because by nature we satisfice—satisfy plus suffice. We glom on to what’s easy and stop looking for the optimal solution. What’s the least number of “sticks” you need to move to make this Roman numeral equation correct? XI + I = X If you answered anything but zero, you satisficed. Look at it upside down.

Downgrading. Downgrading is the close cousin of satisficing but with a twist: a formal revision of the goal or situation. Reason? No one likes to fail. Result? We fall short of the killer app, so we pick the one that allows us to declare victory. Next time you’re playing hockey or football, try winning the game by hitting the outside of the post or taking the ball down to the one-yard line.

Complicating. Why do we overthink, complicate, and add cost? And why do we ALL do it so intuitively, naturally, and (here’s the killer) consistently? Answer: we’re hardwired that way. Our brains are designed to drive hoarding, storing, accumulating, and collecting-type behavior. We are by nature “do more/add on” types. Don’t believe it? Watch the customers at Costco or Sam’s Club buy thirty-six rolls of toilet paper.

Stifling. We do naturally do the “Yeah, but..” dance in which we stifle, dismiss, and second-guess ideas. It’s ideacide, pure and simple. And it’s not just others’ ideas we stifle; we often do it to our own and kick ourselves later when someone else “steals” our great idea. Remember how Decca Records rejected the Beatles? “Guitar bands are on the way out.”

The last one is the deadliest of the sinful seven. Because it is the most destructive. It’s the hallmark of the bozos!

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Article Tags: biases, clear thinking, elegant solution, elegant solutions, external sources, formal revision, hrd, innovator, killer app, manifesto, mindsets, optimal solution, originality, roman numeral, seven sins, ths, time youre, toyota way, umbrella term, wth

About the Author: Guy Kawasaki
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Guy Kawasaki is a managing director of Garage Technology Ventures, an early-stage venture capital firm and a columnist for Forbes.com. Previously, he was an Apple Fellow at Apple Computer, Inc. where he was one of the individuals responsible for the success of the Macintosh computer. Guy is the author of eight books including The Art of the Start, Rules for Revolutionaries, How to Drive Your Competition Crazy, Selling the Dream, and The Macintosh Way. He has a BA from Stanford University and an MBA from UCLA as well as an honorary doctorate from Babson College.

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Re: Website Name Help Re: Website Name Help - Its good that you have come up with the idea of setting up a website for your business. Now As it is into Business Solutions, I would recommend that you also include this into the name of the website. This will help you getting better results as far as SEO is concerned. You can start building a brand with this name. As you have already got the name booked, you can try changing it to something on the lines of Business Solutions as in azimabusiness or azimabusinesssolutions. Its a long name but still is good from the SEO point.
Help me name my moms business Help me name my moms business - I think Infinity Cleaning Services sounds better than Elite Cleaning Solutions... Why the Solutions? What is there to be solved? You simply get a rag with some Windex on it and wipe away.... plug the vacuum and Vac Away, get a mop and mop away. Stick to Infinity Cleaning Services... ICS sounds cool...
Help me name my moms business Help me name my moms business - My Mom is a dynamic entrepreneur and running several businesses. Recently she started a commercial cleaning business. I have thought of some name for my mom's cleaning business, but would like some other suggestions. I have narrowed it down to, either: Infinity Cleaning Services, or Elite Cleaning Solutions. She is located in South Florida, and many of the other names are taken. Thanks,
Hi! Hi! - Hi everyone! I'm Laura from Platinum Staffing Solutions. Like the saying goes, "when the student is ready, the teacher will appear", I guess I'm ready! I'm looking forward to reading and posting/ meeting like minded entrepreneurs, this a first for me. I'm usually reading, studying or attending workshops locally, it's time to step up the game. I own PlatinumStaffingSolutions.ca, as I've mentioned, I started my own company over two years ago to be able to do what I know how to do with the integrity that lacked where I was previously working. It's a *people* centered agency that keeps the best interests of both the professional and the hiring company in mind. It's a tough industry, especially right now, any leads or referrals would be appreciated. Business-wise I'm very big into Napoleon Hill, Wallace Wattles, W. Clement Stone, Genevieve Berhendt, Florence Shinn - all of the late/greats; I'm wary of the modern writers but still like to read what applies to keep learning or see different perspectives; no one theory of success applies to every business out there. Hopefully you'll drop me a line and see ya' on the boards!
Contingency Planning and Disaster Recovery: A Small Business Contingency Planning and Disaster Recovery: A Small Business - Contingency Planning and Disaster Recovery: A Small Business Guide Donna R. Childs, Stefan Dietrich 2002 "Among the countless tragic lessons of 9/11, an overlooked but important discovery was the lack of preparedness among small and midsized businesses for responding to disaster. While most of the media attention was naturally devoted to...., the very existence of thousands of small businesses was determined by whether or not they had adequate insurance, sufficient technological support, and viable disaster contingency plans." (People who live in hurricane prone areas need this as well...and who knows when a fire might not strike...) Table of Contents 1. Preparation 2. Response 3. Recovery 4. SAmple IT Solutions Basic safety practices Okay, the TOC isn't [i:2fu76idt]too [/i:2fu76idt]helpful, but there's lots of valuable info in this book, as to ensure that [i:2fu76idt]your [/i:2fu76idt]losses won't be catastrophic. How people cope with suddenly seeing their homes and all their possessions gone, what kinds of insurance to get, etc. etc.


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