Customers and clients can be a great source of feedback and insight. But it's not going to be smiles, smiles, smiles all the time. You must also talk to your dissatisfied customers or clients constantly. This works for co-workers and personal relationships, too. When someone is angry with us, it is easy to be embarrassed and say, "I don't want to deal with that." No! Receiving constructive criticism can be the biggest learning opportunity ever. Go and find out why they're peeved. Go and explore what their issues are with you. Take their thoughts into account and alter your behavior if you should. You will improve and deepen your relationships.



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