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Do Not Hide from Unhappy Clients

Written by: Keith Ferrazzi

Article Overview: Customers and clients can be a great source of feedback and insight. But it's not going to be smiles, smiles, smiles all the time.

Do Not Hide from Unhappy Clients

Customers and clients can be a great source of feedback and insight. But it's not going to be smiles, smiles, smiles all the time. You must also talk to your dissatisfied customers or clients constantly. This works for co-workers and personal relationships, too. When someone is angry with us, it is easy to be embarrassed and say, "I don't want to deal with that." No! Receiving constructive criticism can be the biggest learning opportunity ever. Go and find out why they're peeved. Go and explore what their issues are with you. Take their thoughts into account and alter your behavior if you should. You will improve and deepen your relationships.

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Article Tags: co workers, constructive criticism, dissatisfied customers, great source, insight, personal relationships, smiles



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Re: Who Did You Learn Most From and Why? - Hi Martin, You missed out on the most essential community that helps you grow - Your Clients. Well, I believe that my Initial Clients have been the ones who have given me the moments of 'aha' in my business. They have stood by me even when I was a starter and that has helped me shape and build my stand. They have helped me grow as an entrepreneur, learn to have loads of patience and make the most of what comes across. They have also helped me to strengthen me as a person. btw, personally speaking, my Grandfather always kept me on track and lent me emotional support when I was down in any matter - be it business or otherwise.
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Re: Email Etiquette - [quote="jvprosperity":24jznj58] The P.S. suggestion is good but it depends on the type of communication (e.g. Autoresponder series verses one off emails to Clients or Prospects)[/quote:24jznj58] Andy, You are right. I was mainly referring to Auto Responder emails. To end a normal email, I attach signatures. Takuya
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