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Find Out Who You Are Talking To

Guest post by: Jay Conrad Levinson

Article Overview: Whether face-to-face, phone, email, mail, fax, website or whatever medium, find out early in the interaction what that person's primary motivation is.

Find Out Who You Are Talking To

Whether face-to-face, phone, email, mail, fax, website or whatever medium, find out early in the interaction what that person's primary motivation is. Skillful questions and good listening are the one-two punch of building trust and credibility.

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Article Tags: building trust, credibility, interaction, mail fax, motivation, punch



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Book: Talking From 9 to 5 - Book: Talking From 9 to 5: How women's and men's conersational styles affect who gets heard, who gets credit, and what gets done at work Deborah Tannen, PhD 1994 You say something at a meeeting, it is ignored, then someone else says the same thing and everyone embraces it as a marvelous idea. You devote yourself to a project but don't get credit for the results. You work around the clock to avoid a crisis, but your efforts are not recognized because no one notices a crisis that never occurs. YOu give what you think are clear instructions, but the job is not done, or is done wrong. ... Work is a special world because as we talk to get our jobs done, we are also being evaluated. How we get others to do what we want, and how we accept or avoid responsibility for mistakes, display or challenge authority, reveal or conceal what we don't know -- all affect how we are regarded and rewarded. TOC 1. Women and Men Talking on the Job 2. "I'm sorry, I'm not apologizing": Conversational rituals 3. "Why don't you say what you mean?" Indirectness at work 4. Marked: Women in the workplace 5. The glass ceiling 6. "She's the boss": Women and authority 7. Talking up close: Status and connection 8. What's sex got to do with it 9. Who gets heard? Talking at meetings References Index
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