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The Importance of Permission

Written by: Jay Conrad Levinson

Article Overview: Sometimes the student becomes the teacher. That's exactly what happened to me when Seth Godin, co-author of three books with me, authored his own "Permission Marketing: Turning Strangers into Friends and Friends into Customers." It changed my entire outlook about marketing and can dramatically change the beauty of your bottom line.

The Importance of Permission

Sometimes the student becomes the teacher. That's exactly what happened
to me when Seth Godin, co-author of three books with me, authored his own
"Permission Marketing: Turning Strangers into Friends and Friends into
Customers." It changed my entire outlook about marketing and can
dramatically change the beauty of your bottom line.

Seth, once a student of mine, has now enlightened me to the presence of
two kinds of marketing in the world today. The first, most common, most
expensive, most ineffective and most old-fashioned, is interruption
marketing. That's when marketing such as a TV commercial, radio spot,
magazine or newspaper ad, telemarketing call, or direct mail letter
interrupts whatever you're doing to state its message. Most people pay
very little attention to it, now more than ever because there is so much
of it and because many minds now unconsciously filter it out.

The opposite of interruption marketing is the newest, least expensive,
and most effective kind. It's called permission marketing -- because
prospects give their permission for you to market to them.

It works like this. You offer your prospects an enticement to volunteer
to pay attention to your marketing. The enticement may be a prize for
playing a game. It could be information prospects consider to be
valuable. It might be a discount coupon. Perhaps it's membership to a
privileged group such as a frequent buyer club, a birthday club. Maybe
it's entry into a sweepstakes. And it might even take the form of an
actual free gift. All you ask in return is permission to market to these
people. Nothing else.

Alas, you'll have to use interruption marketing in order to secure that
important permission. And you'll have to track your costs like crazy,
figuring how much it costs you to gain each permission -- easily figured
by analyzing your media costs divided by number of permissions granted.

Once you've embarked upon a permission marketing campaign, you can spend
less time marketing to strangers and more time marketing to friends. You
can move your marketing from beyond mere reach and frequency and into the
realm of trust.

Once you've obtained permission from your prospects, your marketing will
take on three exciting characteristics. It will be anticipated, meaning
people will actually look forward to hearing from you. It will be
personal, meaning the messages are directly related to the prospect. And
it will be relevant, meaning you know for sure that the marketing is
about something in which the prospect is interested.

Permission marketing is not about share of market, not even about share
of mind. Instead, it's about share of wallet. You find as many new
actual customers as you can, then extract the maximum value from each
customer. You convert the largest number of prospects into customers,
using your invaluable permission to accomplish this. You focus your
marketing only on prospects and not on the world at large.

Let's use an existing coed summer camp as an example of permission
marketing in action. The camp uses interruption marketing to run ads at
camp fairs and in magazines that feature other ads from summer camps. But
the ads do not attempt to sell the summer camp. Instead, they focus solely upon motivating prospects to send for a video and a brochure, thereby securing their permission to accept your marketing with an open mind.

Once the prospects receive the video, they soon see that it, too, does
not try to sell the camp. It is geared only to get permission to set up
a meeting. But having seen a video of the camp facilities, activities, happy campers and attentive staff, the prospect is all set to say yes to a personal
meeting. At the in-person meeting, the sale is closed. And once a camper attends the camp for one summer, chances are pretty darned good he or she will not only stay for several more summers, but also will bring along a
brother, a sister, a cousin, a schoolmate or a friend --- or all of
these.

Notice that the only goal of each step is to expand permission for you to
take another step rather than making the ultimate sale. Who uses
permission marketing these days? Record clubs. Book clubs. Marketers
who offer a free brochure. Even my own website at gmarketing.com offers
a daily marketing message for only $3 per year -- in affect, gaining
permission to market to all those who sign up.

The biggest boon to permission marketing is the internet -- but only by
those who treat it as an interactive medium and not like TV. As clutter
becomes worse, permission become more valuable. The moral: since only a
limited number of companies within a market niche can secure permission,
get moving on your own permission marketing program pronto.

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Article Tags: birthday club, co author, commercial radio, direct mail, discount coupon, enticement, frequent buyer club, interruption, mail letter, newspaper ad, perm, permission marketing, playing a game, privileged group, radio spot, seth godin, telemarketing call, three books, turning strangers into friends, world today



Related Forum Posts
Re: My 3 best business books - 1. Think and Grow Rich - Napoleon Hill 2. The 7 Habits of Highly Effective People - Stephen R. Covey 3. Permission Marketing - Seth Godin Think and Grow Rich seems more powerful each time I read it or dip into it. The 7 Habits not only offers some very effective ways to organize your life (which I have yet to master!), but also some great quotations and thought provoking statements including this by Nazi concentration camp survivor, Viktor Frankl: [i:2naxzsom]Between stimulus and response, man has the freedom to choose.[/i:2naxzsom] Seth Godin's Permission Marketing is a good read for anybody seeking to understand how to approach doing business on the Internet in the right way with regard to winning people's trust.
Re: Hello From Marietta GA! - Hi Tim, Welcome to the forum! I see you are into martial arts and a Seth Godin fan. My favourite Seth book is "Permission Marketing". Which martial arts do you practise? David
Re: pitching - Friendliness is closely related to the concept of "permission marketing" as articulated by Seth Godin. The subtitle of his book says it all: "Permission Marketing: Turning Strangers into Friends and Friends into Customers." The old method was "interruption marketing" where you suddenly get an ad in your face whether you want it or not...
Local Chamber of commerce - I would suggest something that has been under the radar for about 6 months now that I've been using for about a year and there is nothing like it.. Success On Contact it is referred to as a Permission Based Relationship Marketing Software. It has all the basics like list management, contact management, campaign management and such, but also integrates with inbound and outbound VoIP like Vonage, Skype and J2 Communications ( will actually automatically attach voicemails to contact record with play button), or create a new contact record if it does not recognise the inbound number calling. It also integrates with just a few clicks with web based voicebroadcasting services. Let's see what else...oh, internal email and newsletter client, newsletter and pdf post card and sales campaign creation. It also automatically pulls leads from your websites into your contact manager without you lifting a finger and notifies you within 60 seconds to your desktop that you have a lead and it is automatically databased according to advertisement, product/ service campaign so you can track seamlessly where your leads are coming from. This is my favorite feature, because thru out the day, my recontact due icon pops up to let me know I have a new lead, I just click on the new name in the recontact due and pops up the full record all filled in (no wasted time entering data), I click on the Skype button (I use Skype..but it could be your land line..etc.) and presto, I'm talking to my prospective client in less than 2 minutes from the time they opted for more information. and many times while they are on my site. Typing notes in the contact record along the way and engaging them immediately in my sales process.


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