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The Web and the Phone

Written by: Jay Conrad Levinson

Article Overview: Include website information on your voice mail. Let your clients on hold learn how to connect to your web site for pertinent information.

Free Download - Q. What suggestions do you have for retailers who do e-mail marketing? By Jay Conrad Levinson
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The Web and the Phone

Include website information on your voice mail. Let your clients on hold learn how to connect to your web site for pertinent information. Encourage the people who answer your phones to give your web address to every caller who identifies himself or herself as an Internet user. Think of your website as 24-hour answering service. Assure your callers that they can always phone your store or office for information, but let them know they now have a web alternative as well, open 24 hours every day.

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Home > Entrepreneur-Advice > Jay Conrad Levinson > The Web and the Phone
Article Tags: hour answering service, internet user, open 24 hours, voice mail

About the Author: Jay Conrad Levinson
RSS for Jay's articles - Visit Jay's website

Jay Conrad Levinson is the author of the best-selling marketing series in history, "Guerrilla Marketing," plus 30 other books. His books have sold 14 million copies worldwide. His guerrilla concepts have influenced marketing so much that today his books appear in 41 languages and are required reading in many MBA programs worldwide.

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Guerrilla Marketing
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Related Forum Posts
How do i answer the phone? How do i answer the phone? - I learned this technique from a successful businessman who earns over a million dollars a year. He just uses his name like this... Phone rings... " This is Dwayne..." It kind of throws people off who have a preplanned script and gets right into it. Phone rings... " This is Dwayne..." No Hello, no good morning/afternoon/evening Phone rings... "This is Dwayne..."
Re: Can you read body language and convert it into a sale? Re: Can you read body language and convert it into a sale? - I can definitely read their mood by how they speak on the phone. You can usually also tell by the way they respond to the things you are saying. Phone sales aren't as easy as when you see them in person, but I still believe their tone can tell a lot.
Re: Can you read body language and convert it into a sale? Re: Can you read body language and convert it into a sale? - [quote="mbrand2222":3738chdj]I can definitely read their mood by how they speak on the phone. You can usually also tell by the way they respond to the things you are saying. Phone sales aren't as easy as when you see them in person, but I still believe their tone can tell a lot.[/quote:3738chdj] Hi Mary, Would you have a specific example you could share with us on how you cab turn an unfriendly tone (from a client) into a positive one or even a sale?


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