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The Web and the Phone

Written by: Jay Conrad Levinson

Article Overview: Include website information on your voice mail. Let your clients on hold learn how to connect to your web site for pertinent information.

The Web and the Phone

Include website information on your voice mail. Let your clients on hold learn how to connect to your web site for pertinent information. Encourage the people who answer your phones to give your web address to every caller who identifies himself or herself as an Internet user. Think of your website as 24-hour answering service. Assure your callers that they can always phone your store or office for information, but let them know they now have a web alternative as well, open 24 hours every day.

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Article Tags: hour answering service, internet user, open 24 hours, voice mail



Related Forum Posts
How do i answer the phone? - I learned this technique from a successful businessman who earns over a million dollars a year. He just uses his name like this... Phone rings... " This is Dwayne..." It kind of throws people off who have a preplanned script and gets right into it. Phone rings... " This is Dwayne..." No Hello, no good morning/afternoon/evening Phone rings... "This is Dwayne..."
Re: Can you read body language and convert it into a sale? - I can definitely read their mood by how they speak on the phone. You can usually also tell by the way they respond to the things you are saying. Phone sales aren't as easy as when you see them in person, but I still believe their tone can tell a lot.
Re: Can you read body language and convert it into a sale? - [quote="mbrand2222":3738chdj]I can definitely read their mood by how they speak on the phone. You can usually also tell by the way they respond to the things you are saying. Phone sales aren't as easy as when you see them in person, but I still believe their tone can tell a lot.[/quote:3738chdj] Hi Mary, Would you have a specific example you could share with us on how you cab turn an unfriendly tone (from a client) into a positive one or even a sale?


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