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I Love Google's Style

Guest post by: Brad Feld

Article Overview: Today Google announced that they had now raised the limit on number of contacts to 25,000 (from 10,000) for all Gmail users (including Google Apps users.) Boom – done – deployed for everyone – and announced in a short and to the point blog post.

I Love Google's Style

Today Google announced that they had now raised the limit on number of contacts to 25,000 (from 10,000) for all Gmail users (including Google Apps users.) Boom - done - deployed for everyone - and announced in a short and to the point blog post. 70 days ago I wrote a post titled Dear Google, I Have More Than 10,000 Contacts where I bitched loudly about this problem. I have about 6400 actual contact records and the other 3600 had been autofilled by Google's magic "create a new contact record whenever you respond to someone" feature. This is a great feature as I get 100+ emails a day from people I've never communicated with before who I respond to. Suddenly, I couldn't add any new contacts at all.

Impressively, Google Entreprise Support responded immediately to me. I learned that this issue was high on the priority list and being worked on. Several weeks ago, I was contacted again and let into (under NDA) an early adopter program to test out the new feature. Magically my contact limit was raised and everything worked as planned. And then today they rolled it out to every single Gmail user. Wow.

While I'm psyched with the feature, I'm really impressed how Google handles stuff like this. No one at Google was defensive about the issue - they just addressed it directly. No one said "we don't support that" - they said "we are working on it." No one made a big deal about it - they just did it, tested it, and rolled it out. For everyone.

Well done Google.

Read this post in Brad's blog.

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Related Forum Posts
Elements of Style - Can't comment on the two books you listed, but Strunk and White's Elements of Style belong on every writer's shelf.
Re: Quote of the Day - Oprah - Love it - thanks GT!
Re: Quote of the Day - "Failure is a word I don't accept." - Joh - Love that one - thanks GT!
Re: Quote of the Day - "It's not what we do once in a while that - Love it - thanks for sharing GT!
Re: The best time to do something is between yesterday and tomor - Love it Yinka!


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