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How important is it to you that people be polite at work? A professor of psychology at West Chester University in Pennsylvania conducted a study all about rudeness in the workplace. Jennifer Bunk found that about 75 percent of workers say they’re treated rudely at least once a year. That can mean anything from being ignored by the boss or hearing snide remarks from coworkers.

So, you say, rudeness in the office just makes for an unpleasant work environment. But, according to this study, it also harms productivity. This professor goes so far as to say that the “silent treatment” and other forms of incivility are actually types of psychological aggression that can have “detrimental effects on coworkers.”

That includes decreased job satisfaction which means general unhappiness which results in employee turnover.

The easy thing would be to tell people to just get a thicker skin, but it’s not just about the individual. Ms. Bunk claims that rudeness ends up affecting more than just the person; it hurts the organization. She says, “When someone quits because they are treated rudely, this affects organizations’ bottom lines, because now they have to invest resources in hiring someone else.”

And unless people are polite to that new person after the honeymoon period is over, the vicious circle continues. If being nice helps a company make money, then I’m all for it. How hard can it be?

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