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Delivery is the New It Thing

Guest post by: John Jantsch

Article Overview: If you’re looking for a way to differentiate your business or products and create a killer competitive advantage you may not have to look any farther than how you delivery of your products and services.

Delivery is the New It Thing

If you're looking for a way to differentiate your business or products and create a killer competitive advantage you may not have to look any farther than how you delivery of your products and services. deliveryNow, delivery is a fabulously flexible term when applied to business, so I use it here to talk about physical deliver of goods as well as digital delivery or information and even delivery of consulting or plumbing services.

I've done a fair amount of polling of late trying to find out why people choose one company over another and I have to tell you that while good service and cool products rate high - convenience is number one every time.

People will pay a premium to get what they want the way they want. While there's a plethora of free, often dubiously packaged, information and tools available on the web, people are snapping up web apps that package and deliver that same information in a way that works for the user. The growth of paid web apps is a sure sign that people want things that work on their device, in their workflow, and on their schedule.

I've published a free podcast for years. You can get it on iTunes for free with a single click. Recently, I packaged it as an iPhone app, cuz everyone's doing it, and priced it at $2.99. You can still get the free version, but hundreds have chosen to pay for the iPhone version because they prefer that form of delivery.

Here's my message - figure out how to deliver your product or service in a format that few people have considered. Package your products in boxes that make people notice. Deconstruction how your industry has always delivered consulting services and figure out how to install a system.

More than anything, figure out how to make everything you do easier for the ideal customer and build your entire marketing message around the way you deliver the goods. You need a core delivery strategy!

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Article Tags: competitive advantage, services delivery



Related Forum Posts
Re: Broken delivery guarantees - Well just as an update, the package finally arrived on September 4th, which means the FedEx "Overnight Standard Delivery" turned out to take 4 days! I decided to just keep the order since it caused so much trouble. Moreover, I don't want to have to deal with FedEx again to return the parcel back to the vendor.
Books that should be written - [quote:1m0dcpd7]"The Idiots Guide To Sticking With One Thing At A Time and Not Doing Something New All The Time" [/quote:1m0dcpd7] I myself am a 'constructive' procrastinator... I don't know if I'm alone in this. I have about six or seven projects I'm working on at any given time. I get one project almost done... then my interest is piqued by another project and I work on that... I get burnt out and move to another...I know I do this so I have it arranged such that once I get bored or burnt out with one project, I can step right back into project 1 - or 2 or 3, and get that a little bit more done before moving on to something else. As long as you're organized and know where all your reference material/idea sheets are when you're ready to get back to work on each project, it should be fine. I also find that by stepping away from a project - I still work on it in the recesses of my mind so that when I go back to it - it's with some good ideas that I wouldn't have had if I'd continued on with it originally. Maybe I should write a book on how to Procrastinate Constructively... I've actually thought about doing that...because most people procrastinate, don't they...and very few are ever able to stop.
Re: Who hates cold calling? - Have to say, cold calling is about 40% of my daily job. So calling up prospects these days is a walk in the park. However, it took me a long time before I was half decent at it. These days I'm quite effective. I tend to stick to the same guidelines. In a way, these guidelines have helped my career in a way. Firstly, I wouldn't dream of picking up the phone unless I knew my product. I'd hate to get caught out on a simple objections. Secondly, when I call up I ask for the decision maker. If they're not available, (in a meeting, out of the office) I will never pitch the person who takes my call. Normally its the secretary. I'll just say 'no problem, when would you recommend be the best time to catch him?' Thirdly, listen - listen- and listen. In the early days I used to talk over the prospect, and end up wondering why they often said no. Anyway, hope it helps. It's a bit of a knack but anyone can get it. There's a newsletter I've belonged to for a long while and they send you all types of stuff on cold calling. Thing is I've forgotten what its called. I'll have to check my emails and let you know.
My reading log - Hi OmnivoreInk, Before starting my business, I read the following books as research: -"The Art of the Start" by Guy Kawasaki -"The AdSense Code" by Joel Comm -"Don't Think Pink" and "Mind Your X's and Y's" by Lisa Johnson And since then I've continued my "research" by reading (in this order): -"Technical Tennis" by Rod Cross -"For One More Day" by Mitch Albom -"The Twits" by Roald Dahl -"Little Black Book of Connections" by Jeffrey Gitomer -"The Secret" by Rhonda Byrne -"The Profitable Retailer" by Doug Fleener -"Blink" by Malcolm Gladwell -"Little Gold Book of YES! Attitude" by Jeffrey Gitomer -"The Chronicles of Narnia: Prince Caspian" by C.S. Lewis -"Little Green Book of Getting Your Way" by Jeffrey Gitomer -"Harry Potter and the Deathly Hallows" by J.K. Rowling And I'm currently reading and am in the process of finishing the following: -"There's No Such Thing as Public Speaking" by Jeanette and Roy Henderson -"The Tipping Point" by Malcolm Gladwell -"The Book of Tells" by Peter Collett -"Little Red Book of Sales Answers" by Jeffrey Gitomer -"Chocolates on the Pillow Aren't Enough: Reinventing The Customer Experience" by Jonathan M. Tisch -"The Artist's Way: A Spiritual Path to Higher Creativity" by Julia Cameron -"The Inner Game of Tennis" by Timothy Gallwey
The Way We Were - You have to be middle aged or older to get this but I thought I would share it with you and it's all about [color=#008000:22uc7wu6]THE GREEN THING[/color:22uc7wu6] The Green Thing In the line at the supermarket, the cashier told an older woman that she should bring her own grocery bags because plastic bags weren't good for the environment. The woman apologized to him and explained, "We didn't have the green thing back in my day." The clerk responded, "That's our problem today. Your generation did not care enough to save our environment." He was right -- our generation didn't have the green thing in its day. Back then, we returned milk bottles, soda bottles and beer bottles to the shop or off licence. They sent them back to the plant to be washed, sterilized and refilled and re-used. So it could use the same bottles over and over. So they really were recycled. But we didn't have the green thing back in our day. We walked up stairs, because we didn't have lifts and escalators in every shop and office building. We walked to the local shops and didn't climb into a 300-horsepower machine every time we had to go to a supermarket. We bought fruit and veg loose - and washed them at home. We didn't have to throw away bins full of plastic, foam and paper packaging that need huge recycling plants fed by monster trucks all day, everyday. But she was right. We didn't have the green thing in our day. Back then, we washed the baby's nappies (diapers) because we didn't have the throw-away kind. We dried clothes on a line, not in an energy gobbling machine burning up 220 volts -- wind and solar power really did dry the clothes. Kids got hand-me-down (mostly hand made or hand knitted) clothes from their brothers or sisters, not always brand-new clothing shipped from the other side of the planet. But that old lady is right; we didn't have the green thing back in our day. Back then shops repaired things with funny things called spare parts - we didn't need to throw whole items away because a small part failed. Back then, we had one TV, or radio, in the house -- not a TV in every room. And the TV had a small screen the size of a handkerchief (remember them?), not a screen the size of Wales. In the kitchen, we blended and stirred by hand because we didn't have electric machines to do everything for us. When we packaged a fragile item to send in the mail, we used a wadded up old newspaper to cushion it, not Styrofoam or plastic bubble wrap. Back then, we didn't fire up an engine and burn petrol just to cut the lawn. We used a push mower that ran on human power and hand clippers for the hedges. We exercised by working so we didn't need to go to a brightly lit, air conditioned health club to run on treadmills that operate on electricity and then drink millions of bottles of that special water from those plastic bottles. But she's right; we didn't have the green thing back then. We drank from a fountain when we were thirsty instead of using a plastic cup or a plastic bottle every time we had a drink of water. We refilled writing pens with ink instead of buying a new plastic pen, and we replaced blades in a razor instead of throwing away the whole plastic razor just because the blade got dull. But we didn't have the green thing back then. Back then, people took the bus and kids rode their bikes to school or walked instead of turning their parents into a 24-hour taxi service. We had one electrical outlet in a room, not an entire bank of sockets to power a dozen appliances. And we didn't need a computerized gadget to receive a signal beamed from satellites 2,000 miles out in space in order to find the nearest Macdonalds. But isn't it sad the current generation laments how wasteful we old folks were just because we didn't have the green thing back then? ------------------------------------------------------------ regards, Mal.


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