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| About Tom Peters |
| Tom & Bob Waterman coauthored In Search of Excellence in 1982; the book was named by NPR (in 1999) as one of the "Top Three Business Books of the Century," and ranked as the "greatest business book of all time" in a poll by Britain's Bloomsbury Publishing (2002). Tom followed Search with a string of international bestsellers: A Passion for Excellence (1985, with Nancy Austin), Thriving on Chaos (1987), Liberation Management (1992: acclaimed as the "Management Book of the Decade" for the '90s), The Tom Peters Seminar: Crazy Times Call for Crazy Organizations (1993), The Pursuit of WOW! (1994); The Circle of Innovation: You Can't Shrink Your Way to Greatness (1997); and in 1999 a series of books on Reinventing Work: The Brand You50, The Project50 and The Professional Service Firm50. In 2003 Tom and publisher Dorling Kindersley released Re-imagine! Business Excellence in a Disruptive Age; the revolutionary book, an immediate No.1 international best seller, aims to do no less than reinvent the business book through vibrant, energetic presentation of critical ideas. |
Recent Article:
100 (Or So) Ways to Succeed #102
- For more on Tom Peters visit www.tompeters.com
Purposefully Practice Listening
(And "Hearing")
I'm dealing with a thorny problem. Even thought of calling my shrink—he's my "life coach" as much as my esteemed mental health advisor.
In the end I didn't call him. And you can thank crosstown Manhattan Christmas traffic for that.
I inveterately chat with cabbies—about life, not the weather. This driver-advisor-to-be had been around the circuit a couple of times, as, indeed, I have as well. I laid out my issue pretty damn directly. All issues are the same—in the end, relationship issues (see above). His thoughts were "obvious" (all useful thoughts are, in retrospect) and really turned my thinking on its ear.
On the one hand, I was making idle chatter, as I am wont to do; on the other hand, I really wanted to get his reaction. His take on human interaction is likely to be more profound than mine—given his natural laboratory. I'm almost loath to admit it, though I don't know why, but I actually jotted a couple of notes on my Amtrak ticket stub while he was talking. I gave him a healthy Christmas tip, but the fact is that his advice was priceless— or at least a lot cheaper than my psychiatrist's invoice.
In the last couple of weeks, I've talked about Dave Isay's book, Listening Is an Act of Love, and cool friend Matthew Kelly's The Dream Manager. Both are books about stories and listening and hearing. As is my little "Manhattan Cabbie's Tale." If relationships are "everything" (they are), then listening-hearing-story collecting is Tool #1. Stephen Covey and others are wonderful instructors on this topic. I will not attempt to copy them. My suggestion is simpler: During this holiday season, you'll likely go to cocktail parties, open presents, attend family dinners. While not aiming to spoil your spontaneity, I'd suggest that each of these occasions is an opportunity to purposefully practice listening-hearing-story collecting. I have no tricks, except to say tune deliberately into the process. If you want to give yourself an exam, at the end of the party or whatever, review what you heard-learned that was new about an old friend; I learn new stuff about 20-year friends when I really work on my listening-hearing. And keep in mind, as lodestar, the words from Dale Carnegie: "You can make more friends in two months by becoming interested in other people than you can in two years by trying to get other people interested in you."
100 Or So Ways to Succeed 102 - To learn more about this author, visit Tom Peters's Website.
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Dave KurlanDave Kurlan is the founder and CEO of Objective Management Group, Inc., the industry leader in sales assessments and sales force evaluations, and the CEO of David Kurlan & Associates, Inc., a consulting firm specializing in sales force development. Dave has been a top rated speaker at Inc. Magazine's Conference on Growing the Company, the Sales & Marketing Management Conference and the Gazelles Sales & Marketing Summit. He has been featured on radio and TV, including World Business Review with General Norman Schwarzkopf, in Inc. Magazine, Selling Power Magazine, Sales & Marketing Management Magazine and Incentive Magazine. He is the author of Mindless Selling and Baseline Selling – How to Become a Sales Superstar by Using What You Already Know about the Game of Baseball. He created and wrote STAR, a proprietary recruiting process for hiring great salespeople, and he writes Understanding the Sales Force, a popular business Blog and is a contributing author to The Death of 20th Century Selling and 101 Great Ways to Improve Your Life, Volume 2. - Visit Dave Kurlan's Website |
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