|
|
Like this article? PLEASE +1 it! |  |
|
100 Ways to Succeed #109
Written by: Tom PetersArticle Overview: The Clean Team!
 |
Free Download - I Hate MBAs/Redux By Tom Peters |
100 Ways to Succeed #109
The Clean Team!
"Everything in existence tends to deteriorate."—Norberto Odebrecht
Computer terminals at Commerce Bank have a red button on the keyboard. When you (teller) run into a self (bank)-created roadblock to serving the customer, you push the red button. The impediment you discover will be addressed—and if action is taken, and it usually is, you'll get a financial reward for discovering Grunge that had gotten between the customer and an excellent service experience. Commerce calls itself "Yes bank," because it will go to great lengths to be able to say "yes" to damn near any customer request. The bank and its profits have grown like Topsy in a decidedly non-blue ocean—and has so far kept saying "yes" and kept the Grunge to a minimum. As is the case 100% of the time ... the jury is still—and always—out.
My point-suggestion here is that you invent your flavor of Red Buttons for your 3-person department, your 9-person temporary project team, your 17-table restaurant, or your 235-person division. That is, formal tools for identifying Grunge and removing it and getting Everyone in on the GGG—Great Grunge [Removal] Game.
I, in fact, suggest going further. I suggest defining an entire, formal Grunge Removal Process or even "Culture"—that is, in effect, an anti-process process. One needs nothing less than a formal infrastructure to try and keep the "inevitable deterioration" in check—and maybe even reverse it. A host of possibilities are there for the taking (including some gems from the Lane-Welch book reluctantly cited above): an anti-grunge Pledge of Allegiance every morning—and an anti-grunge item on every meeting agenda. A C-level anti-grunge exec: CGRO, Chief Grunge Removal Officer. Rewards for Grunge Removers at all levels, punishments for Grunge Growers at all levels. Devices to continually purge systems and procedures and processes of complexity creep. And Red Buttons for one and all.
Get on with this today—begin by making Grunge Awareness and Grunge Removal a belated New Year's Resolution. (For us "older" folks it starts with bodily Grunge Removal—a Life or Death commitment to diet and exercise and learning to say "no" to stupid requests. I.e., this really is the ultimate Big Deal in both our personal and professional lives.)
Work at home online
Make Time To Succeed!
The CEO Who Needed to Hire Salespeople
Reasons to Succeed
It is your choice.
Article Tags: c level, commerce bank, computer terminals, customer request, financial reward, formal infrastructure, formal tools, great lengths, grunge, impediment, inevitable deterioration, meeting agenda, norberto odebrecht, person department, person division, pledge of allegiance, red button, red buttons, roadblock, service experience
|
About the Author: Tom Peters RSS for Tom's articles - Visit Tom's website  Click here to visit Tom's website   100 Ways to Succeed 59 The Entrepreneurial Spirit And The Train Keeps on Rolling Scary |
Related Forum Posts
Re: Books for Business Owners
- Hi DougSchadle,
Thanks for sharing your favorite business book with us!
A good book I'm reading now is "Maximum Achievement: Strategies and Skills That Will Unlock Your Hidden Powers to Succeed" by Brian Tracy as it was a birthday gift from a friend. Tracy's book is helpful in identifying what's important in your life and then setting an action plan to achieve it.
Re: Ideas For Business
- Stas and lucy,
Could you guys give us a recap of your entire business idea as it stands now. Seems like it morped a bit. Let us know:
1. Start date
2. Ways you will Market
3. What you will offer
4. How much will your charge for your offer
Re: Improving Cash Flow
- Thanks for your information.
guide on how to avoid the problems of over trading. <-- Where is this guide? Any URL?
guide on debt factoring and invoice discounting: the basics. <-- Where is this guide? Any URL?
I just want to learn more about this. I am also looking for a good article on:
What exactly is Cash Flow?
Ways to improve cash flow at individual level and organizational level?
I think it is a problem of thinking and mind sets problem. If we can change the way of spending, we can have more Cash.
Robert
Where to print a book
- [quote:39vg8s93]So, writing a chapter a day, I finished in a month, and Kidpreneur: Genius Ways for Kids to Pay For College was born. Currently my book is self published -- I just printed up 100 copies to give to all the people featured in the book, teachers, and some more to sell at $20.00 a piece (it costs $10.00 a copy at Kinko's, so it's not really an outrageous price). [/quote:39vg8s93]
If at all possible, you need to stop using Kinko's now and go price some real printers. It should cost only a couple of dollars a piece, if that, to print your book. Admittedly you'll have to buy in bulk, but the overall savings - selling a $2 book for $20 so that you make an $18 profit instead of a measley $10.... is something every kidpreneur should think about!
Pitch Like A Girl: How a Woman Can Be Herself and Still Succ
- Pitch Like A Girl: How a Woman Can Be Herself and Still Succeed
Ronna Lichtenberg
2005
From the inside cover:
"As a woman, you probably feel uncomfortable when it comes to promoting yourself and asking for what you want."
WHAT IN THE HECK IS THIS, I asked myself when I read that. Women are the fastest growing business owners in the US and Canada, there are t housands of women executives and CEOs - though not as many as might be expected, admittedly, yet the book opens with this surely out of date stereotype.
However, as she continued to give examples of women who had high paying jobs but were routinely not paid as much as men because it hadn't occurred to them to ask for raises, etc., I decided it was probably true for a majority of businesswomen...
Anyway, more of the info from the jacket:
"Other books have told you how to get what you want by being more like a guy. Pitch Like A Girl tells you why its an advantage to be who you are and how to do better by bringing more of yourself to work."
The TOC:
1. Pink and Blue
2. The Quck-dry Chapter
3. What's In your head that's not in his
4. The Me, Inc Mindset
5. Visioning: Discover What You Really Want
6. Identifying Prospects
7. Pre-pitch homework and heartwork
8. Crafting the pitch
9. Pricing the pitch
10. Packaging the pitch
11. Delivering the pitch
12. Closing
Conclusion
A Word to the guys
The Empathy Quotient
The Systemizing Quotient
Bibliography
And on a side note - non-fiction books without indexes - of which this is one, annoy me.
Share this article with your friends. Fund someone's dream.
Leave a comment below or share on the left and you'll help support entrepreneurs in Africa through our partnership with Kiva. Over $50,000 raised and counting - Please keep sharing! Learn more.
by: 
February 2012 Top 100 Leadership Experts to Follow on Twitter
Please Stop Calling it Coaching!
Measuring the Quality of Your Hires
The fine line 
Get advice & tips from famous business
owners, new articles by entrepreneur
experts, my latest website updates, &
special sneak peaks at what's to come!
Selling What Sizzles vs. Delivering Real Value
Effective Leadership
You Have A Website What Now
Email us your ideas on how to make our
website more valuable! Thank you Sharon
from Toronto Salsa Lessons / Classes for
your suggestions to make the newsletter
look like the website and profile younger
entrepreneurs like Jennifer Lopez.