Feedback Form
Home Features Mastermind Forums About Advertise Blog Network Contact Be An Author
Entrepreneur Advice:
Tom Peters
www.tompeters.com
About Tom Peters

Tom & Bob Waterman coauthored In Search of Excellence in 1982; the book was named by NPR (in 1999) as one of the "Top Three Business Books of the Century," and ranked as the "greatest business book of all time" in a poll by Britain's Bloomsbury Publishing (2002). Tom followed Search with a string of international bestsellers: A Passion for Excellence (1985, with Nancy Austin), Thriving on Chaos (1987), Liberation Management (1992: acclaimed as the "Management Book of the Decade" for the '90s), The Tom Peters Seminar: Crazy Times Call for Crazy Organizations (1993), The Pursuit of WOW! (1994); The Circle of Innovation: You Can't Shrink Your Way to Greatness (1997); and in 1999 a series of books on Reinventing Work: The Brand You50, The Project50 and The Professional Service Firm50. In 2003 Tom and publisher Dorling Kindersley released Re-imagine! Business Excellence in a Disruptive Age; the revolutionary book, an immediate No.1 international best seller, aims to do no less than reinvent the business book through vibrant, energetic presentation of critical ideas.



Recent Article:

100 Ways to Succeed #109
- For more on Tom Peters visit www.tompeters.com

The Clean Team!

"Everything in existence tends to deteriorate."—Norberto Odebrecht

Computer terminals at Commerce Bank have a red button on the keyboard. When you (teller) run into a self (bank)-created roadblock to serving the customer, you push the red button. The impediment you discover will be addressed—and if action is taken, and it usually is, you'll get a financial reward for discovering Grunge that had gotten between the customer and an excellent service experience. Commerce calls itself "Yes bank," because it will go to great lengths to be able to say "yes" to damn near any customer request. The bank and its profits have grown like Topsy in a decidedly non-blue ocean—and has so far kept saying "yes" and kept the Grunge to a minimum. As is the case 100% of the time ... the jury is still—and always—out.

My point-suggestion here is that you invent your flavor of Red Buttons for your 3-person department, your 9-person temporary project team, your 17-table restaurant, or your 235-person division. That is, formal tools for identifying Grunge and removing it and getting Everyone in on the GGG—Great Grunge [Removal] Game.

I, in fact, suggest going further. I suggest defining an entire, formal Grunge Removal Process or even "Culture"—that is, in effect, an anti-process process. One needs nothing less than a formal infrastructure to try and keep the "inevitable deterioration" in check—and maybe even reverse it. A host of possibilities are there for the taking (including some gems from the Lane-Welch book reluctantly cited above): an anti-grunge Pledge of Allegiance every morning—and an anti-grunge item on every meeting agenda. A C-level anti-grunge exec: CGRO, Chief Grunge Removal Officer. Rewards for Grunge Removers at all levels, punishments for Grunge Growers at all levels. Devices to continually purge systems and procedures and processes of complexity creep. And Red Buttons for one and all.

Get on with this today—begin by making Grunge Awareness and Grunge Removal a belated New Year's Resolution. (For us "older" folks it starts with bodily Grunge Removal—a Life or Death commitment to diet and exercise and learning to say "no" to stupid requests. I.e., this really is the ultimate Big Deal in both our personal and professional lives.)





100 Ways to Succeed 109 - To learn more about this author, visit Tom Peters's Website.

Like this article? Share it with your friends

Article Feedback
 Article Feedback No article feedback found.
  Leave Your Feedback
article feedback

Article Feedback
Dave Kurlan
Dave Kurlan is the founder and CEO of Objective Management Group, Inc., the industry leader in sales assessments and sales force evaluations, and the CEO of David Kurlan & Associates, Inc., a consulting firm specializing in sales force development. Dave has been a top rated speaker at Inc. Magazine's Conference on Growing the Company, the Sales & Marketing Management Conference and the Gazelles Sales & Marketing Summit. He has been featured on radio and TV, including World Business Review with General Norman Schwarzkopf, in Inc. Magazine, Selling Power Magazine, Sales & Marketing Management Magazine and Incentive Magazine. He is the author of Mindless Selling and Baseline Selling – How to Become a Sales Superstar by Using What You Already Know about the Game of Baseball. He created and wrote STAR, a proprietary recruiting process for hiring great salespeople, and he writes Understanding the Sales Force, a popular business Blog and is a contributing author to The Death of 20th Century Selling and 101 Great Ways to Improve Your Life, Volume 2. - Visit Dave Kurlan's Website


To learn more about the Evan Elite Author Program please contact us.


More Tom Peters

More Tom Peters

Re-imagine



Evan Elite Authors
Staging Diva  
John Brennan  
Dave Kurlan  
Evan Elite Authors

Become An Author
Have you written articles that would be of value to entrepreneurs? Become an expert on our site by publishing them! Expose yourself to a wide audience, drive more traffic to your website and get more sales! Click Here for details.
Become An Author

Evan's Latest Video
Modeling the Masters: Learn the true secrets behind Walt Disney's business success factors & grow your company! Video produced by Phanta Media
Evan's Latest Video

Business Opportunities
"Learn straight from Evan how you can Make a Full Time Income (And More) from a Website"

How to Start An Online Business

Click Here To Learn More
Business Opportunities



Evan's Newsletter
Get advice & tips from famous business owners, new articles by entrepreneur experts, my latest website updates, & special sneak peaks at what's to come!
Name:
Email:
Evan`s Newsletter

Free Downloads
Cash Flow Forecast Samples Icon Cash Flow Forecast Samples
Working with Wisdom Icon Working with Wisdom
Personal Leadership Icon Personal Leadership
Visual Pipeline Icon Visual Pipeline
Telemarketing Success Icon Telemarketing Success
Free Downloads - Complete List

Entrepreneur Tools and Guides
Write The Press Release
Write The PR
Press Release Builder
 
Top 50 Business Plan Blog Posts for 2008
Top 50 Business Plans
Top Business Plan Blogs
 
Entrepreneur Tools and Guides

SEO For Africa
SEO For Africa
Edith Amana Agoe, Togo,
Edith Amana
Agoe, Togo
SEO For Africa

If I Were A Startup...
Dana Zita, > $2.5 Mil in revenues
Dana Zita
> $2.5 Mil in revenues
Kerry Shapansky, $2.0 to $51 Mil in 5 years
Kerry Shapansky
$2.0 to $51 Mil in 5 years
If I Were A Startup... - Complete List

Famous Entrepreneurs
Paul Orfalea, Kinko's
Paul Orfalea
Kinko's
King Gillette, The Gillette Company
King Gillette
The Gillette Company
Famous Entrepreneurs - Complete List

Entrepreneur Advice
Paul Kedrosky, Venture Capitalist
Paul Kedrosky
Venture Capitalist
Guy Kawasaki, The Art of the Start
Guy Kawasaki
The Art of the Start
Entrepreneur Advice - Complete List

Popular Articles
(Premium Authors)

     Leadership and Branding - Development Principles For CEOs
By Hemant Karandikar
     Getting New Managers to Deliver Quickly
By Hemant Karandikar
     Leadership Development - A Strategic Need?
By Hemant Karandikar

Have A Suggestion?
Toronto Salsa Classes / Toronto Salsa Lessons Email us your ideas on how to make our website more valuable! Thank you Sharon from Toronto Salsa Lessons / Classes for your suggestions to make the newsletter look like the website and profile younger entrepreneurs like Jennifer Lopez and Sean Combs!
Have A Suggestion?

More Evan Carmichael
More Information