About Tom Peters
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| Tom & Bob Waterman coauthored In Search of Excellence in 1982; the book was named by NPR (in 1999) as one of the "Top Three Business Books of the Century," and ranked as the "greatest business book of all time" in a poll by Britain's Bloomsbury Publishing (2002). Tom followed Search with a string of international bestsellers: A Passion for Excellence (1985, with Nancy Austin), Thriving on Chaos (1987), Liberation Management (1992: acclaimed as the "Management Book of the Decade" for the '90s), The Tom Peters Seminar: Crazy Times Call for Crazy Organizations (1993), The Pursuit of WOW! (1994); The Circle of Innovation: You Can't Shrink Your Way to Greatness (1997); and in 1999 a series of books on Reinventing Work: The Brand You50, The Project50 and The Professional Service Firm50. In 2003 Tom and publisher Dorling Kindersley released Re-imagine! Business Excellence in a Disruptive Age; the revolutionary book, an immediate No.1 international best seller, aims to do no less than reinvent the business book through vibrant, energetic presentation of critical ideas. |
Recent Article:
100 Ways to Succeed #120
- For more on Tom Peters visit www.tompeters.com
Pleasant. Caring. Engaged.
There have been lots of thoughtful Comments to my last post [I'll Miss You! (I Already Do.)]. One, from Todd Reed, speaking of Zingerman's (see Bo Burlingham's Small Giants), parallels my point: "They don't say the interviewee/employee has to be a ball of fire, just pleasant, caring, and engaged in the moment."
Fact is, the work place to a great extent is "where we live." We need star accountants. Boffo saleswomen. Over-the-top creatives in marketing and new product development. And so on. But, since we're effectively talking about "where we live," good sense and good business and "good" engagement throughout the "supply chain," from vendor's vendor to customer's customer, we would benefit mightily—including on the P & L—if we insisted (!) on: "Pleasant." "Caring." "Engaged."
So, let's put it in the hiring practices manual (would-be peer assessment will be front and center). Let's put it in every evaluation. Let's feature it in promotion decisions.
For everyone.*
Starting now.
(*If we look for "it" in accounting as much as, say, sales, we'll have gone a long way toward making all-important cross-functional coordination more or less automatic.)
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