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| About Tom Peters |
| Tom & Bob Waterman coauthored In Search of Excellence in 1982; the book was named by NPR (in 1999) as one of the "Top Three Business Books of the Century," and ranked as the "greatest business book of all time" in a poll by Britain's Bloomsbury Publishing (2002). Tom followed Search with a string of international bestsellers: A Passion for Excellence (1985, with Nancy Austin), Thriving on Chaos (1987), Liberation Management (1992: acclaimed as the "Management Book of the Decade" for the '90s), The Tom Peters Seminar: Crazy Times Call for Crazy Organizations (1993), The Pursuit of WOW! (1994); The Circle of Innovation: You Can't Shrink Your Way to Greatness (1997); and in 1999 a series of books on Reinventing Work: The Brand You50, The Project50 and The Professional Service Firm50. In 2003 Tom and publisher Dorling Kindersley released Re-imagine! Business Excellence in a Disruptive Age; the revolutionary book, an immediate No.1 international best seller, aims to do no less than reinvent the business book through vibrant, energetic presentation of critical ideas. |
Recent Article:
"The Ultimate Question"-Answered
- For more on Tom Peters visit www.tompeters.com
Our Amalfi Coast hike was overseen by Country Walkers. I'm busy writing my lengthy assessment. Views great, group great—chief guide awful, substance and style,* and I'm being generous, and hotels average to awful (Capri, view of stone wall—no shit) and food—in Italy!!!!—mediocre.
(*We had to fill in a detailed form ahead of time—food concerns, medicines, etc. Obviously confidential. Or so we thought. When the guide did the first night intros, he made semi-snide remarks about Kosher food, etc, etc. "Appalling" is far too kind a judgment; and then it went downhill.)
But forget my detailed assessment-complaining. Remember my couple of riffs on Fred Reichheld's The Ultimate Question? All you need to know about customer "service" is "Would I recommend?"
Country Walkers: a resounding "No bloody way"—so much so that I'll actively try to discourage others (e.g., with this Post).
The Ultimate Question Answered - To learn more about this author, visit Tom Peters's Website.
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