Tweet

What Matters?

Guest post by: Tom Peters

Article Overview: What follows was drafted as I prepared for my seminar in Zurich on 03 October.

What Matters?

What follows was drafted as I prepared for my seminar in Zurich on 03 October. (You'll also find it in both PDF and PowerPoint formats.)

The Memories That Matter

In a month, as I write, I'll be 68. No matter how hard one tries to be forward focused, at that age there is a frequent urge to "sum things up." As one does look back, there is a certain class of memories that stand out. I know my own story-and I've talked to many others. When you look back at "what really matters"-it's rarely "the numbers." Make no mistake, as you soldier on, your tiny or huge enterprise must be profitable to survive. Wanna do great things? Well, check out the "cash flow" statement first. True, but still "the summing up statement" is far more about the basics of human behavior and character than about the angle of incline of a market share graph. What follows is then, in a fashion, "the memories that matter"-or will matter. Why point this out? Because to get the tally right on this one at age 68, the sorts of things enumerated here must have been "top of mind" throughout your career-i.e., yesterday and this morning.

The "memories that matter":

The people you developed who went on to stellar accomplishments inside or outside the company. (A reputation as "a peerless people developer.")

The (no more than) two or three people you developed who went on to create stellar institutions of their own.

The long shots (people with "a certain something") you bet on who surprised themselves-and your peers.

The people of all stripes who 2/5/10/20 years later say, "You made a difference in my life," "Your belief in me changed everything."

The sort of/character of people you hired in general. (And the bad apples you chucked out despite some stellar traits.)

A handful of projects (a half dozen at most) you doggedly pursued that still make you smile and which fundamentally changed the way things are done inside or outside the company/industry.

The supercharged camaraderie of a handful of Great Teams aiming to "change the world."

Belly laughs at some of the stupid-insane things you and your mates tried.

Less than a closet full of "I should have ..."

A frighteningly consistent record of having invariably said, "Go for it!"

Not intervening in the face of considerable loss-recognizing that to develop top talent means tolerating failures and allowing the person who screwed up to work their own way through and out of their self-created mess.

Dealing with one or more crises with particular/ memorable aplomb.

Demanding ... CIVILITY ... regardless of circumstances.

Turning around one or two or so truly dreadful situations-and watching almost everyone involved rise to the occasion (often to their own surprise) and acquire a renewed sense of purpose in the process.

Leaving something behind of demonstrable-lasting worth. (On short as well as long assignments.)

Having almost always (99 percent of the time) put "Quality" and "Excellence" ahead of "Quantity." (At times an unpopular approach.)

A few "critical" instances where you stopped short and could have "done more"-but to have done so would have compromised your and your team's character and integrity.

A sense of time well and honorably spent.

The expression of "simple" human kindness and consideration-no matter how harried you may be/may have been.

Understood that your demeanor/expression of character always sets the tone-especially in difficult situations.

Never (rarely) letting your external expression of enthusiasm/determination flag-the rougher the times, the more your expressed energy and bedrock optimism and sense of humor showed.

The respect of your peers.

A stoic unwillingness to badmouth others-even in private.

An invariant creed: When something goes amiss, "The buck stops with me"; when something goes right, it was their doing, not yours.

A Mandela-like "naïve" belief that others will rise to the occasion if given the opportunity.

A reputation for eschewing the "trappings of power." (Strong self-management of tendencies toward arrogance or dismissiveness.)

Intense, even "driven" ... but not to the point of being careless of others in the process of forging ahead.

Willing time and again to be surprised by ways of doing things that are inconsistent with your "certain hypotheses."

Humility in the face of others, at every level, who know more than you about "the way things really are."

Having bitten your tongue on a thousand occasions-and listened, really really listened. (And been constantly delighted when, as a result, you invariably learned something new and invariably increased your connection with the speaker.)

Unalloyed pleasure in being informed of the fallaciousness of your beliefs by someone 15 years your junior and several rungs below you on the hierarchical ladder.

Selflessness. (A sterling reputation as "a guy always willing to help out with alacrity despite personal cost.")

As thoughtful and respectful, or more so, toward thine "enemies" as toward friends and supporters.

Always and relentlessly put at the top of your list/any list being first and foremost "of service" to your internal and external constituents. (Employees/Peers/ Customers/Vendors/Community.)

Having treated the term "servant leadership" as holy writ. (And "preached" "servant leadership" to others-new "non-managerial" hire or old pro, age 18 or 48.)

Having created the sort of workplaces you'd like your kids to inhabit. (Explicitly conscious of this "Would I want my kids to work here?" litmus test.)

A "certifiable" "nut" about quality and safety and integrity. (More or less regardless of any costs.)

A notable few circumstances where you resigned rather than compromise your bedrock beliefs.

Perfectionism just short of the paralyzing variety.

A self- and relentlessly enforced group standard of "EXCELLENCE-in-all-we-do"/"EXCELLENCE in our behavior toward one another."

Related Articles
  100 Ways to Succeed #52
  Living ‘On Purpose’
  The Urgency of Importance
  Diamonds in the Rough
  Live a Life of Discovery
  Get Clear On Your Priorities and Purpose
  Arbitration Clauses in Franchising
  Keith Springer Sacramento Financial Advisor Live on CNBC Analyzes Europe Crisis
  The Secret to Sales Growth
  Your Estate Does Matter
  Art is what we call...
  Your content will die if you don’t shift your paradigm
  Know What Really Matters and Find Your Passion
  From Staplers To Sticky Notes: Why Desktop Items Make Sense As Proomtional Products
  Women and Financial Security
  What makes your values so special what did you say they were again
  Effective Steps to Becoming a Leader
  Cubicle Etiquette
  Is Your Purpose Patent Still Pending?
  Beyond Belief

Article Tags: zurich



Related Forum Posts
Re: HABIT:... The Helper of Entrepreneur - Hi topeyinka, When I read your post, my thoughts were refreshed with the words below: Just for Today...... Just for today......I will choose and display the right attitudes. Just for today......I will determine and act on important priorities. Just for today......I will know and follow healthy guidelines. Just for today......I will communicate with and care for my family. Just for today......I will practice and develop good thinking. Just for today......I will make and keep proper commitments. Just for today......I will earn and properly manage finances. Just for today......I will deepen and live out my faith. Just for today......I will initiate and invest in solid relationships. Just for today......I will plan for and model generosity. Just for today......I will embrace and practice good values. Just for today......I will seek and experience improvements. Just for today......I will will act on these decisions and practice these disciplines, and Then one day .... I will see the compounding results of a day lived well. by John C Maxwell in the book: Today Matters. I hope that helps someone.
Re: HABIT:... The Helper of Entrepreneur - [quote="bmueller47":1xzzk7v2]Hi topeyinka, When I read your post, my thoughts were refreshed with the words below: Just for Today...... Just for today......I will choose and display the right attitudes. Just for today......I will determine and act on important priorities. Just for today......I will know and follow healthy guidelines. Just for today......I will communicate with and care for my family. Just for today......I will practice and develop good thinking. Just for today......I will make and keep proper commitments. Just for today......I will earn and properly manage finances. Just for today......I will deepen and live out my faith. Just for today......I will initiate and invest in solid relationships. Just for today......I will plan for and model generosity. Just for today......I will embrace and practice good values. Just for today......I will seek and experience improvements. Just for today......I will will act on these decisions and practice these disciplines, and Then one day .... I will see the compounding results of a day lived well. by John C Maxwell in the book: Today Matters. I hope that helps someone.[/quote:1xzzk7v2] Thank you for these words. It is already changing me.


Share this article with your friends. Fund someone's dream.

Leave a comment below or share on the left and you'll help support entrepreneurs in Africa through our partnership with Kiva. Over $50,000 raised and counting - Please keep sharing! Learn more.

Newsletter

Get advice & tips from famous business
owners, new articles by entrepreneur
experts, my latest website updates, &
special sneak peaks at what's to come!

Name:
Email:

Popular Articles

Are You Reaching Out?

How To Become A Member of the Paparazzi

Tips to Take Control of Credit Card Debt

Suggestions

Email us your ideas on how to make our
website more valuable! Thank you Sharon
from Toronto Salsa Lessons / Classes for
your suggestions to make the newsletter
look like the website and profile younger
entrepreneurs like Jennifer Lopez.