||Like it? PLEASE +1 it! Thanks!|
Lesson #1: Hire the Best
Despite being the name behind the brand as well as its main inspiration and talent, the road to success is not one that Puck has walked alone. From his early days, before the first Spago was even launched, Puck had the foresight to surround himself by only the most qualified and only those who he knew he could trust.
Before they were married, the relationship between Lazaroff and Puck was primarily one of business. Puck had complete faith in Lazaroff and even left her in charge of designing and supervising the construction of the first Spago while he was away on a promotional tour for his new cookbook. “I had no exact idea of what it was going to look like,” recalls Puck. “I knew where the grills was going to be, the pizza oven, a few others things, but otherwise no.” Puck’s vision of an Italian restaurant with checkered tablecloths and sawdust on the floor had given way to Lazaroff’s concept of “nicer floors” and white linens. It proved to be a wise decision.
Lazaroff had Puck’s complete trust. “For me, it was easy,” says Puck. “If I had a paper to sign, I just looked to see if Barbara’s signature was on it already. Then I signed it, too.” The faith that Puck placed in Lazaroff was typical of how he conducted the majority of his business relationships; he hired the best and then let them do their thing. “Whether you have one restaurant or 10 or 20 or more, the most important thing is to hire enough good people,” says Puck.
While he still enjoyed maintaining a hands-on approach to his restaurants, Puck managed to strike a delicate balance between direct involvement and allowing some independence. “We’ve never had a layer in between us and the restaurants,” says Puck. “If they needed to change a painting or a chair, they came to Barbara. If it was something on the menu, I talked to them. We had so much direct involvement.”
But, as he hires more and more of the youngest, freshest and brightest minds in the industry, Puck realizes that he has to let them assume more responsibility “or they’re going to go out on their own.” A worrying prospect for any business owner, Puck is confident about giving them that task because he knows that everyone who is working for him is one of the finest there is – responsible and just as dedicated as he is. “It's just like with having children,” he says. “When they need me, I go. If they don't need me as much, I don't go as much.” It is this respect with which he treats his employees that has resulted in Puck’s restaurants having one of the lowest employment turnover rates in the industry.
As the company continued to grow at an astonishing rate, Puck would replace his business partners and management staff as necessary, choosing to place in control those who were most qualified to be there and who had the kind of experience that he desired. “We’re much better organized, and we have much better management,” he says. Now, Puck feels his company is ready to continue meeting the challenges of the 21st century.
Related ArticlesEntrepreneur – How Not To Have A Bad Employee?
The Bozo Explosion
Lessons in Leadership: What NOT to do...from a Canoe!
Who Is Your Proud Family?
Start A Consulting Business And Build A Client Base With Autoresponders
Three Marketing Lessons from Realtors
The Gravity of Failure
What Does Your Gut Say?
Selling swimming pools is the same as selling what you sell
The Highest Leverage Investment in a Business is...
Getting Rich Is An Exact Science
How to Write Good Website Content
Manage Fear of Failure
Hire Purchase Financing for Small Business
Losing The Deal - Yeah, It Does Happen To All Sales Professionals too!
Who's Got Your Power?
How A Game Of Rugby League Can Teach You To Make Your Online Business A Success.
Leadership Lessons Heard
Frustrated Network Marketer - Needs vs. Wants
Free PDF Download
Wolfgang Puck Quotes
By Wolfgang Puck
Related Forum PostsRe: Moderators on vacation
Hello Fellow Entrepreneurs
Re: Hello Fellow Entrepreneurs
Dan Kennedy Marketing Methods
Hiring good people
Share this article. Fund someone's dream.
Share this post and you'll help support entrepreneurs in Africa through our partnership with Kiva. Over $50,000 raised and counting - Please keep sharing! Learn more.
By: Evan Carmichael
By: Evan Carmichael
||Like this page? PLEASE +1 it!|