Have You Considered A Home Based Customer Service Business?
Have You Considered A Home Based Customer Service Business?
An outbound Customer Service Agent may handle collections, telemarketing of products, telephone surveys, etc. In this line of work you need to have a lot of patience, keep exceptional records and have previous customer service experience. One of the good things about making outbound calls is that they are scheduled and most of these jobs have 9 to 5 work hours. If you're a good telephone salesperson you may enjoy this type of call centre business.
An inbound Customer Service Professional may handle online orders, dispatching, scheduling, service opt-ins, customer inquiries or complaints, auto association emergencies, etc. Inbound calls are unpredictable and require a good deal of compassion and professionalism. Inbound calls would be well suited to a person who is energetic and has intuitive problem-solving skills.
Many franchise restaurants that have delivery services hire work-at-home call centre representatives. This can be a great option for steady employment and some even offer benefits and other perks. The downside is that Pizza delivery restaurants are open until 2:00 am or later. However, if you prefer an off shift schedule like this, then this is probably the business for you. Ask questions, and know what you are agreeing to before signing a contract.
In order to handle either of these types of customer service businesses you need to be energetic and friendly. For inbound calling you may not get a break, as phone calls are not scheduled, so you should make sure that you choose a comfortable spot to set yourself up. You will be talking on the phone for a living so you will need to reduce distractions and focus on the job. You are the voice of the company that has contracted you so it is important to be clear about their expectations before taking the contract.
If neither of those options appeals to you, you could establish a telephone answering service for companies that offer 24-hour emergency service need to have live on-call representatives to weed out emergencies from non-emergencies before dispatching their expensive maintenance crews. This is becoming a popular option for people who are looking for steady work-at-home jobs. If you decide to try this type of business you may be required to purchase additional equipment and phone lines to handle multiple customers.
When searching for work-at-home Customer Service jobs, look for established businesses that hire home workers. Many companies that hire people for these services offer comprehensive training and step-by-step guidance to help you set-up and begin taking calls. To start, you must have basic computer knowledge and efficient typing skills to handle the data entry for the volume of calls that may be required.
As a Customer Service Professional, you can chose to be an independent contractor and find positions at many different companies, or you could look for a position tat offers direct employment at the company. As an independent contractor, you have more of a chance to set your own hours, but the wages may be variable or dependent upon quotas that are set by the company. Research the jobs carefully to make sure that they will be profitable for your business.
If you think that a Work-At-Home Customer Service business is for you, be sure to research the type of calls you would prefer to handle and tailor your search to your own preferences.
Have You Considered A Home Based Customer Service Business - To learn more about this author, visit Chris Simpson's Website.
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If you are thinking about a Work-At-Home Customer Service Business the first thing you need to consider is whether you would prefer to handle outbound or inbound calls. Though the two seem similar, they require very different temperaments to be successful.
An outbound Customer Service Agent may handle collections, telemarketing of products, telephone surveys, etc. In this line of work you need to have a lot of patience, keep exceptional records and have previous customer service experience. One of the good things about making outbound calls is that they are scheduled and most of these jobs have 9 to 5 work hours. If you're a good telephone salesperson you may enjoy this type of call centre business.
An inbound Customer Service Professional may handle online orders, dispatching, scheduling, service opt-ins, customer inquiries or complaints, auto association emergencies, etc. Inbound calls are unpredictable and require a good deal of compassion and professionalism. Inbound calls would be well suited to a person who is energetic and has intuitive problem-solving skills.
Many franchise restaurants that have delivery services hire work-at-home call centre representatives. This can be a great option for steady employment and some even offer benefits and other perks. The downside is that Pizza delivery restaurants are open until 2:00 am or later. However, if you prefer an off shift schedule like this, then this is probably the business for you. Ask questions, and know what you are agreeing to before signing a contract.
In order to handle either of these types of customer service businesses you need to be energetic and friendly. For inbound calling you may not get a break, as phone calls are not scheduled, so you should make sure that you choose a comfortable spot to set yourself up. You will be talking on the phone for a living so you will need to reduce distractions and focus on the job. You are the voice of the company that has contracted you so it is important to be clear about their expectations before taking the contract.
If neither of those options appeals to you, you could establish a telephone answering service for companies that offer 24-hour emergency service need to have live on-call representatives to weed out emergencies from non-emergencies before dispatching their expensive maintenance crews. This is becoming a popular option for people who are looking for steady work-at-home jobs. If you decide to try this type of business you may be required to purchase additional equipment and phone lines to handle multiple customers.
When searching for work-at-home Customer Service jobs, look for established businesses that hire home workers. Many companies that hire people for these services offer comprehensive training and step-by-step guidance to help you set-up and begin taking calls. To start, you must have basic computer knowledge and efficient typing skills to handle the data entry for the volume of calls that may be required.
As a Customer Service Professional, you can chose to be an independent contractor and find positions at many different companies, or you could look for a position tat offers direct employment at the company. As an independent contractor, you have more of a chance to set your own hours, but the wages may be variable or dependent upon quotas that are set by the company. Research the jobs carefully to make sure that they will be profitable for your business.
If you think that a Work-At-Home Customer Service business is for you, be sure to research the type of calls you would prefer to handle and tailor your search to your own preferences.
Have You Considered A Home Based Customer Service Business - To learn more about this author, visit Chris Simpson's Website.
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Staging DivaDebra Gould, aka The Staging Diva®, is President of Six Elements Inc., an internationally recognized home staging company. Inspired by many requests from aspiring home stagers wanting to start similar businesses, Gould created the Staging Diva Home Staging Business Training Program. Gould has trained over 1000 Staging Diva Graduates worldwide to start staging businesses. Buying decorating and selling six of her own homes in four years lead to an interest in real estate staging which she turned into a career with the launch of sixelements.com in 2002. Since then she has staged hundreds of homes in addition to teaching home staging training. Gould is the author of several home staging resources including a series of popular ebooks made up of a Design Guide, Color Guide and Portfolio Guide. For more information about Debra Gould visit stagingdiva.com. - Visit Staging Diva's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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Kim CastleWith nearly two decades in the advertising and design business, with clients like Domino's Pizza, General Motors, Direct TV, Pedigree, Wolfgang Puck, Higher Octave Music, Hollywood Celebrity Products, Disney, and Paramount, as well as thousands of entrepreneurs around the world define, structure, communicate, and position their business for greater profits, BrandU(R) co-creators Kim Castle and W. Vito Montone discovered that entrepreneurs could experience the same power that big brands command for a fraction of the cost with the world's only process-based results-drive Integral approach to business creation. BrandU(R) is helping entrepreneurs grow with the power of extreme clarity from idea...to brand...to market(TM) and helping one million entrepreneurs become successful and whole so that they can make a difference in the world. Are you one of them? If you want to experience clarity all the way to the bank(TM), get started now at http://www.brandu.com. - Visit Kim Castle's Website |
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John PowerJohn Power, founder of Biltmore Franchise Consulting, has extensive experience developing and marketing franchises and business opportunities. He has been in and around franchising for over twenty years. From 1980 through 1990 he conceptualized, organized, and developed the American Video Association. He grew AVA to 2,000 national members, before selling the company it 1990. It was later merged into another home video marketing company. From 2000 to 2005 he worked as a contract marketing and human resources consultant to several local and national companies. In 2005 Mr. Power began working as a franchise development consultant on a full-time basis. Since that time he has helped more than three dozen companies initiate and develop their franchising program. He notes that there are many companies interested in developing a franchise program, and who need his specialized assistance. Mr. Power is a “hands-on” franchise consultant. He said, “I am the ‘nuts and bolts’ person who tends to the details for my clients.” Mr. Power holds a B.S. degree with a major in Marketing. See: www.biltmorefranchise.com You may contact Mr. Power at: jpower@biltmorefranchise.co - Visit John Power's Website |
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Stephanie RobeyStephanie Robey is President and CoFounder of Pivot Positive, LLC - an Internet marketing business focused on helping people start work at home ventures. Previously, she was employed at The Search Agency with over 20 years experience in graphic design and 10 years experience in online marketing. She was responsible for launching the Conversion Path Optimization (CPO) unit where she and her team have conducted hundreds of optimization tests for online companies across multiple verticals. She is a successful entrepreneur having started and sold 2 companies and remains on the board of directors of the third, PhotoSpin.com Stephanie began her career in the direct marketing realm creating and producing direct mail for many of the major cable television companies and directly attributes her understanding of Internet marketing to those early offline experiences. Stephanie is a graduate of San Diego State University with a BFA in Graphic Arts and also holds an Executive MBA from the Graziadio School of Business and Management at Pepperdine University. Read Steph's Blog Meet Steph and Dave Sign up for our Free 7-Day BootCamp: Self Employed & Rich - Visit Stephanie Robey's Website |
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David BarrDavid Barr is the President of Venture Opportunities, Inc. David has been a professional business broker/intermediary since 1980 focusing on General Business Brokerage and Mergers and Acquisitions representing client transaction value from $400,000 to $20,000,000. Mr. Barr has handled the sale of over four hundred and fifty companies. David earned a university degree from the State University of New York majoring in economics and business. David holds the Mergers and Acquisition Master Intermediary and the Certified Business Intermediary designations from the International Business Brokers Association. He is also a Senior Business Analyst and a Texas licensed Real Estate Agent. For more information about David and Venture Opportunities, visit www.bizdealmaker.com. - Visit David Barr's Website |
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Anne BarrAnne Barr has over 26 years experience in sales and marketing, six years as a franchisee. She has assisted over 367 business owners and purchasers to achieve their goals in career change, transition and exit strategy. She holds the designation of Certified Franchise Executive from the International Franchise Association, Certified Business Intermediary from the International Business Brokers Association and Board Certified Broker from the Texas Association of Business Brokers. Anne is active in professional organizations, networking groups and volunteers for non-profit entities. As owner/operator of four successful businesses, Anne has proven people skills and enjoys helping clients find the right "fit" in business ownership. Visit www.FranchiseOpportunitySpecialist.com for more information about me and my company. - Visit Anne Barr's Website |
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Casey GollanCasey Gollan, Business Coaching & Mentoring Programs. Add $1 Million to $10 Million in the next 1 to 3 years. Since 1996 Casey has to added hundreds of millions of dollars to businesses. Watch a free video see client results Business Coaching website. - Visit Casey Gollan's Website |
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