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How to Attract Customers With Your Presentation

Written by: Mathew Tamin

Article Overview: In challenging economic times, buyers look for value. The more you provide, the more likely you are to become the provider of choice. Presentations offer excellent opportunities to provide that value at different stages of the business development cycle.

How to Attract Customers With Your Presentation

5 Ways to Create More Value in Your Presentations 1. Solve a problem instead of peddling programs.

People know when they're being sold to and it makes them uncomfortable. Prospects invest their time in attending or listening to a presentation because they believe it will benefit them in some way. They don't attend to hear a thinly veiled sales presentation.

Violating those expectations by promising one thing and delivering another constitutes a "bait and switch" that quickly turns prospects off. Prove to them they've made a wise investment by placing your focus on education instead, and you'll find a more receptive audience.

When you can solve a problem or remove some pain, you're positioned as a resource instead of a vendor. The problem you address should resonate with the audience's experience. That means you need to do some audience analysis as you prepare the presentation. Think about:

- What questions does your target market ask most frequently?

- What three challenges do they regularly face in business?

- What are the top mistakes people in similar situations make?

When you have the opportunity to survey the audience in advance, you can customize your message even more and give them solutions that are immediately actionable.

2. Provide value-based marketing materials.

The typical presenter hands out colorful brochures, slick flyers and glossy postcards about himself and the services he offers. These provide no value to the audience. That's why these materials have an extremely short shelf life.

Instead, distribute white papers, special reports, published articles, checklists and tip booklets. These serve as resources the audience will use and keep. They also provide top of mind awareness after the presentation. One of the pieces I circulate includes a four-page resource guide on creating and using visuals. It contains a step-by-step guide to creating effective visuals, examples of different types of charts and an article on how to avoid the most common errors with PowerPoint presentations. I've seen it in client's offices five years after they received it. You add value through these collaterals when the information helps the audience save money, increase their available time or perform a task more efficiently.

3. Get your presentation accredited to count for continuing education units.

Many professional organizations require continuing education to maintain professional designations. Partner with one of them to develop a presentation or course that meets these requirements. It provides value to the members of the organization and increases your demand as a speaker. Conduct some research to determine which courses are mandatory and which are electives. Focus on the former so your course development efforts provide information people must have. Since most organizations require a certain number of professional education hours annually, this can help you develop ongoing repeat business.

4. Offer a complimentary initial consultation for attendees.

If people aren't quite willing to hire you yet, but will take the next step, an initial consultation can serve several useful purposes. First, it provides an added benefit from attending the presentation. You'll be giving audience members another reason to believe they're getting a good return on their investment of time. Second, it provides an opportunity for each of you to explore the other's approach, working style and personality. You can probably determine during that initial conversation whether you can work together productively. Third, it gives prospects the opportunity to "try before they buy." It can increase their comfort level in hiring you and move them further along the sales process. Limit the offer to the first ten to respond. That way you can set boundaries for yourself and increase the sense of urgency. Don't worry about "giving too much away." Prospects will recognize your generosity and you'll build a relationship of trust.

5. Partner with non-competing professionals that serve your target market to create an educational seminar.

For example, an attorney and an accountant might co-produce a seminar for small business owners on "10 Strategies To Collect Accounts Receivable in Tough Economic Times." A business broker and a banker might organize a seminar on "5 Essentials You Must Know Before You Buy a Business." Such cooperation allows you to share expenses, combine the power of your individual lists and leverage different perspectives on the same topic. You'll need to agree on the desired outcomes and make sure the project is mutually beneficial.

You'll have to invest some time to incorporate these benefits into your presentations. It will require some thoughtful audience analysis, creativity in designing materials and determined follow-through with accrediting agencies and partners. But the return on that investment can be significant. When you add value to your presentations, you pull business in, rather than pushing it on, prospects.

With his new book Rainmaking Presentations: How To Grow Your Business by Leveraging Your Expertise, Joseph Sommerville, Ph.D. helps professionals, small business owners and entrepreneurs including accountants, attorneys, engineers, executives, financial planners add influence to their expertise and make more money during challenging economic times.

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Article Tags: audience analysis, bait and switch, challenges, checklists, colorful brochures, flyers, glossy postcards, marketing materials, mind awareness, one thing, page resource guide, prospects, receptive audience, sales presentation, shelf life, target market, tip booklets, visuals, white papers, wise investment



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