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The top 10 questions you NEED to ask if your site isn't making any Sales

Guest post by: Mathew Tamin

Article Overview: After weeks of hard work, your website is finally live. You've officially been open for business an entire week. And yet you haven't made any sales. Don't despair -- we've all been there before. In fact, it's one of the most common problems people ask me to solve for them. Here's something that'll help ease the pain of turning a "dud" site into one that rakes in the profits: Mathew Tamin's surefire "My Website Ain't Making Money!" troubleshooting checklist! If you recently launched a new web site and aren't getting the results you expected, you need to ask yourself every single question on the list below, starting at number one. Once you're able to answer "yes" to all ten questions, I guarantee the sales will come rolling in.

The top 10 questions you NEED to ask if your site isn't making any Sales

Print out the following checklist and start your troubleshooting right now: 1. Is there actually a market for your product? By that I mean, are you POSITIVE you're selling a product or solution people are actively looking for online -- and not finding? That's the formula for a successful business.

The best way to answer this question is to do keyword research and confirm whether people are using search engines to look for a solution to the problem your product addresses -- but not having any luck finding one.

(Our favorite keyword research tool is Wordtracker.

2. Are you getting enough traffic? Before you can really judge your website's effectiveness, you need at least 1,000 unique visitors (not pageviews).

If you've only had 100 visitors and haven't made a sale, be patient! You just need more traffic. Once you've had 1000 visitors, then you can begin to assess how effective your site really is.

3. Are you getting targeted traffic? If you've had 1,000+ visitors to your website and you still haven't made a sale, find out where your visitor traffic is coming from. That'll help you know if it's targeted or not.

The best way to get top-quality traffic to your site is by bidding on extremely targeted keywords in the pay-per-click search engines.

(By "targeted," I mean, keywords that speak directly to the people who are most likely to buy your product.)

If you drive 1,000 visitors to your site -- using targeted keywords in your PPC ads -- and you still don't make a sale, then we know the problem isn't the quality of traffic you're getting.

It's your website.

So let's take a look at that next...

4. Is your headline effective? If your site doesn't have a compelling headline that clearly communicates a powerful benefit, your potential customers aren't going to stick around for your offer.

Writing a better headline is typically the easiest way to fix a floundering website. If you get more people to stay on your site and read your offer, more people will buy your product.

5. Are you distracting your visitors from your main sales message? You need to get rid of everything that encourages your visitors think of something other than your main offer.

This includes: links to other websites, Google Adsense ads, banner ads for other products, free articles that don't support the sale... the list goes on.

Keep your visitors focused only on buying your product -- and your sales will go up.

6. Are you using testimonials effectively? Like I said in last week's editorial, testimonials are one of your most powerful selling tools.

Nothing says, "Buy it now!" like an unbiased third-party recommendation.

If your site is brand new and you don't have any testimonials yet, give your product to a few friends and ask them to provide you with testimonials on how well it worked for them.

7. Does your guarantee take away the risk of buying? A good guarantee is an essential selling tool -- especially on the Internet.

Unless you're a major brand (like Sony, Walmart, Pepsi) that your customers inherently trust, you need to let them know you'll stand behind your product.

Reassure them that if they're not 100% satisfied they can send it right back for a full refund. And remember, a longer guarantee usually results in more sales -- and fewer refunds!

8. Is your price too high? Or too low? Most people know that if you price your product too high, you'll hurt your sales. But this can also be true if your price is too low.

People get suspicious when the price is far below their expectations. They think it's probably "too good to be true" -- and as a result, they don't feel confident making a purchase.

9. Is your ordering system easy to use? Just because you can figure out how to navigate through your ordering process, it doesn't mean your average customer can.

If you want to make sure your ordering system is "user-friendly," find a few friends who aren't very Internet savvy and get them to order your product.

Watch over their shoulders and take notes. Where did they get stuck?

Make sure you fix whatever problems they encountered -- because your potential customers are encountering them, too!

10. Do you have good salescopy? If you aren't using well-written salescopy to sell your product, then you'll never achieve online success. It's that simple.

It doesn't matter whether your particular site needs short copy or long copy, the fact will always remain: Your product isn't going to sell itself! You need to find the right words to do the job.

So there they are... the 10 questions I ask whenever I look at a website that's not turning visitors into sales. Once I'm able to answer "yes" to all 10 questions, I always see a substantial improvement to the site's conversion rate.

Now, if you're scratching your head, wondering what a good sales letter looks like... how to test pricing... how to write a headline... or how to use the pay-per-click search engines -- then I have to be honest and tell you, you need more help than I can provide in a single newsletter!

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Article Tags: benefit, keyword research tool, pay per click, pay per click search, pay per click search engines, product addresses, quality traffic, successful business, top quality, unique visitors, visitor traffic, wordtracker



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JW Site redesign - I agree the Font is a little small. Also on the homepage I believe it will be effective for you to display an offer to sample your services - I believe you had one in your previous site. This is only constructive feedback.... I'm not sure about the length of the "quote" page - possibly too many questions. I wouldn't fill it out after seeing it but would pick up the phone to call you and deliver my thoughts over the phone. Maybe if you reduce the questions down to three/five questions without me having to explain in detail what I am looking for - I would complete it. One of your final questions would be: what's the best time to contact you? You can call the prospect then to get more details and you would record it during that session. I did this when I ran my webdesign company and it worked really well. my questions were: Name? Telephone? Email? Briefly describe your ideal website? Best day and time to call? I captured the details during the call-back.


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