Selling to the Different Generations: What to Look For and What to Avoid
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It really amazes me on how differently the generations behave in terms of their buying motivations and their spending habits. Although everyone is unique, we can clearly see a generalization among age groups. I believe these differences come from peoples surroundings and their influences consequently we are a product of our environment.
Let's have a look at some of the trends we see in the last few generations assuming a breakdown as follows:
Baby Boomer 1946-1964
Generation X 1965-1980
Generation Y 1981-2000
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Baby Boomer 1946-1964
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Generation X 1965-1980
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Generation Y 1981-2000
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Motivated by hard work and success
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Motivated by WIFM (what's in it for me?)
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Characterized by self esteem
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Loyal to company: good job with salary and benefits = set for life
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Loyal to profession
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Loyal to self
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Live to work
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Work to live
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Work/life balance
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Make up 42% of the workforce
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50% less than baby boomers
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Echo Boomers
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Grew up in a tough but stable post war world
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Grew up with the dissolution of the family
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Grew up with technology and the internet
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Independent and rebellious
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Self sufficient at an early age
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High performance and high maintenance
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Focus on civil rights and individual liberties
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Focus on music, clothing & environment
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Focus on multitasking & multiculturalism
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Live to work
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Work to live
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Work/life balance
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It used to be appear to be a benefit to show long term stability in a job. Someone would look at your resume and see that you have been with the same company for 25 years and think that you show great loyalty and stability. Now when someone sees that on a resume they wonder why you have no motivation to do anything else. In today's standards if someone is to stay with a job for 3-5 years, that is seen to be great loyalty.
So how do we sell to these very different types of people? We know that we can't take the cookie cutter approach. What then will appeal to each group?
Study the differences in the generations and look at the products and services that you are selling. Who do they appeal to? Who is your target audience? Can you appeal to all of the generations or should you focus on one or two of them. These are decisions you have to make as every product or service is unique in its application.
If you read this article and it causes you to make any changes in your marketing procedures, please let me know.
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Free PDF Download Six Steps to Financial Success - By Kiven Wenman |
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About the Author: Kiven Wenman RSS for Kiven's articles - Visit Kiven's website
Kiven Wenman is a Sales Manager in the recruitment/financial industry & Sales Coach specializing in helping his clients reach their full potential. Kiven takes an introspective approach, helping his clients step outside of themselves in order to have a clear look back inside to see themselves as others perceive them. Kiven has lead sales people in both tangible and intangible sales and is driven by the results in the success of those around him. Kiven can be reached at kwenman@gmail.com Click here to visit Kiven's website. Probing Leading and Controlling with Questions How to Handle the Price Objection The Magic of Thinking Big Developing the Power of Belief How to Find a Job through Networking How to Make Money Double Your Income in 90 Days |
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