What else does it take to KEEP your employees satisfied
What else does it take to KEEP your employees satisfied
"People work for much more than a paycheck."
Having extensive recruiting experience in a fast paced staffing firm (Robert Half International) and corporate call-center environment (Inktel Direct), I have learned that most employees are looking for common elements from the people they work for. People, regardless of position, seek a good "Relationship with their manager", "A positive work environment", and "Praise and recognition". Successfully combine these three elements and implement them effectively and you have created the foundation for a great retention strategy.
It is obvious that these crucial elements have little or nothing to do with compensation. Instead they remind us an important fact: People work for much more than a paycheck. People not only want their jobs to be a source of income but a source of attaining pride, professional development, enjoyment, and acknowledgment of their skills and efforts as well. With this in mind, I would like to introduce to you a retention-boosting method that I came across a few years ago, simply called K.E.E.P.-Kudos, Excite, Empower, Promote. Sounds simple right?
Kudos- Offering kudos to an employee who is meeting or exceeding expectations is a simple, effective, and inexpensive way to recognize their efforts. An employee who is constantly encouraged and continuously feels appreciated is less likely to leave. Just remember that what might be considered as a reward for one employee might not be the same for another. So, make sure to make the rewards meaningful to each individual employee. A few ways to offer kudos may include: Public recognition, an email, a "thank you" or "good job", a note of recognition or any other simple gesture of recognition.
Excite- As managers, we have the ability to set the mood and the tone of the environment that we work in so keep this in mind each and every morning as you are walking in your office. Creating a positive and rewarding corporate culture is essential for generating excitement. Remember that the more people are excited and enjoy coming to work the less likely they are to seek employment elsewhere. Here are some ideas to generate some excitement in your environment: Have a positive attitude, provide your employees with assignments that are achievable yet challenging, frequent praise and recognition, and share the company's successes with your staff so they know their hard work is paying off.
Empower- Trust your employees and give them their space to perform their jobs competently. The more empowered and trusted they feel by you, the less likely they are to leave. Most employees are on the never-ending search for autonomy and the ability to make impacting decision; meet these needs and you will create an undeniable sense of loyalty. Here are a few suggestions for "empowering" your employees: Be open to suggestions and act on them whenever possible, reward smart risks along with result, foster creativity and teamwork, and show confidence in your team's ability to make decisions.
Promote- The key to any successful retention method should be a structured program that provides and nurtures professional growth and development for employees of all levels. If your employees feel that they have hit a "Glass Ceiling" with the company, then the next logical step would be towards the door. So when possible always try to promote from within, help employees develop career plans with the company, set up a mentoring program, help employees achieve their goals.
Happy employees that enjoy coming to work everyday are the key to any successful organization, so remember that creating a positive company culture is mutually beneficial for you and your employees. Many times we assume that our top performers already know they are doing a good job, but don't make that assumption; a small gesture has the ability to go a long way. A simple thank you or a brief email can motivate someone to keep trying their best not only at work but at other things too. Try and take a personal interest in your employees and don't ever take someone's hope from them, because for some-- that is all they have.
What else does it take to KEEP your employees satisfied - To learn more about this author, visit Carlos Morgan's Website.
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What else does it take to K.E.E.P your employees satisfied?
"People work for much more than a paycheck."
Having extensive recruiting experience in a fast paced staffing firm (Robert Half International) and corporate call-center environment (Inktel Direct), I have learned that most employees are looking for common elements from the people they work for. People, regardless of position, seek a good "Relationship with their manager", "A positive work environment", and "Praise and recognition". Successfully combine these three elements and implement them effectively and you have created the foundation for a great retention strategy.
It is obvious that these crucial elements have little or nothing to do with compensation. Instead they remind us an important fact: People work for much more than a paycheck. People not only want their jobs to be a source of income but a source of attaining pride, professional development, enjoyment, and acknowledgment of their skills and efforts as well. With this in mind, I would like to introduce to you a retention-boosting method that I came across a few years ago, simply called K.E.E.P.-Kudos, Excite, Empower, Promote. Sounds simple right?
Kudos- Offering kudos to an employee who is meeting or exceeding expectations is a simple, effective, and inexpensive way to recognize their efforts. An employee who is constantly encouraged and continuously feels appreciated is less likely to leave. Just remember that what might be considered as a reward for one employee might not be the same for another. So, make sure to make the rewards meaningful to each individual employee. A few ways to offer kudos may include: Public recognition, an email, a "thank you" or "good job", a note of recognition or any other simple gesture of recognition.
Excite- As managers, we have the ability to set the mood and the tone of the environment that we work in so keep this in mind each and every morning as you are walking in your office. Creating a positive and rewarding corporate culture is essential for generating excitement. Remember that the more people are excited and enjoy coming to work the less likely they are to seek employment elsewhere. Here are some ideas to generate some excitement in your environment: Have a positive attitude, provide your employees with assignments that are achievable yet challenging, frequent praise and recognition, and share the company's successes with your staff so they know their hard work is paying off.
Empower- Trust your employees and give them their space to perform their jobs competently. The more empowered and trusted they feel by you, the less likely they are to leave. Most employees are on the never-ending search for autonomy and the ability to make impacting decision; meet these needs and you will create an undeniable sense of loyalty. Here are a few suggestions for "empowering" your employees: Be open to suggestions and act on them whenever possible, reward smart risks along with result, foster creativity and teamwork, and show confidence in your team's ability to make decisions.
Promote- The key to any successful retention method should be a structured program that provides and nurtures professional growth and development for employees of all levels. If your employees feel that they have hit a "Glass Ceiling" with the company, then the next logical step would be towards the door. So when possible always try to promote from within, help employees develop career plans with the company, set up a mentoring program, help employees achieve their goals.
Happy employees that enjoy coming to work everyday are the key to any successful organization, so remember that creating a positive company culture is mutually beneficial for you and your employees. Many times we assume that our top performers already know they are doing a good job, but don't make that assumption; a small gesture has the ability to go a long way. A simple thank you or a brief email can motivate someone to keep trying their best not only at work but at other things too. Try and take a personal interest in your employees and don't ever take someone's hope from them, because for some-- that is all they have.
What else does it take to KEEP your employees satisfied - To learn more about this author, visit Carlos Morgan's Website.
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Leanne Hoagland-SmithAre your sales where you want them to be? Will you be one of the few who achieves sales or business success or one of the many who have failed to change? Are you tired of being told you are like everyone else? Then you may find my first book on sales of interest. Be the Red Jacket in the Sea of Gray Suits, The Keys to Unlocking Sales available at Amazon or at http://www.processspecialist.com/red-jacket.htm. This book is a reflection of my no-nonsense approach to improving sales to overall business results. If you are truly committed to making sustainable changes, then I can help you secure a positive return on your investment because I focus on executable solutions not telling you the problems you already know you have. From training to corporate (group) coaching to executive one on one coaching, my approach is to assess, create awareness, build a goal driven action plan and then execute. The bottom line question is "Not do you or your employees know it, but do you or they want to do it?" Please call for a free strategy session at 219.759.5601. - Visit Leanne Hoagland-Smith's Website |
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Cheryl MatthynssensCheryl is a life skills coach, licensed Chemical Dependency Counselor and a 20 year entrepreneur. Cheryl's dedication to achieving a life of balance led to her expanding her teaching from the simple managing of life's daily challenges to adding financial well being as well. A direct marketer with DrinkACT, she is gaining ground in the online community with her concepts of making sure business owners, entreprenuers and employees have well rounded life styles. She opened up a small affiliate site - The Balance Guide- to help others find resources for mental and emotional well being. Visit Cheryl's blog to see more of the diversity beyond business she has began offering online at www.thebalanceguide.blogspot.com - Visit Cheryl Matthynssens's Website |
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Dianne CramptonDianne Crampton is an executive leadership coach, team culture consultant, author and president of TIGERS Success Series, Inc. Dianne has been helping CEO's and Executives connect their employees to their core values and goals for over 20 years using the trademarked TIGERS team culture process, which stands for trust, interdependence, genuineness, empathy, risk and success. To download a free white paper on behaviors that build strong teams and behaviors that will predictably tear them down go here. Dianne's contribution to the 2010 Pfeiffer Consulting Journal (an imprint of John Wiley and Sons Publishers) entitled TIGERS Hearted Teams is available in November 2009. Her new book TIGERS Among Us: 5 Winning Business Team Cultures And Why, Three Creeks Publishing will release in March 2010. To receive publishing discounts, subscribe to the free TigerTracks Newsletter here. - Visit Dianne Crampton's Website |
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