Rick Dacri Articles

Succession Planning: Refilling the Pipeline - Click To Read Article
In the next 3 to 5 years, the first surge of Baby Boomers is expected to exit the workforce. The volume of turnover could be unprecedented and its impact on all organizations will be dramatic. Beyond the loss of people, there will be significant loss of experience, knowledge, perspective and wisdom. This prospect of losing so much talent and knowledge in a short period of time has forced even the most reluctant to take notice and begin focusing on succession planning.

Customer Service: Where Everyone Knows Your Name - Click To Read Article
Customers don’t interact with organizations. They interact with people and it is that experience that determines whether they buy or not; whether they become loyal customers or a lost opportunity. When your employees are engaged with your organization, when they believe in and enjoy what they are doing, then those positive feelings extend to the customer. Happy employees make happy customers and this translates into increased sales and profits. The attitude and feelings of your employees directly influences the customer experience.

HR Consulting: Taking The Plunge - Click To Read Article
So you want to be a Human Resource consultant. And why not? You’ve paid your dues in corporate life. You’ve risen to the top of your profession. It’s time for a new challenge. HR consulting is a great career for the right individual—but the wrong profession for many. If you like predictability, the amenities of corporate life, a steady flow of people to your office, and a regular paycheck with benefits—then keep your day job. But if you’re comfortable with ambiguity, you thrive on change and uncertainty, and juggling multiple projects is what gets you out of bed every morning, then consulting may be for you.

Performance Appraisals: Critical Conversations - Click To Read Article
No one likes performance appraisals. Managers hate giving them. Employees hate receiving them and HR professionals hate policing the process. As one manager explained to me, doing a performance appraisal is similar to getting a root canal: both are painful; neither will kill you; but with a root canal, the trauma is over the next day. And yet, we continue to insist on doing appraisals hoping for different results.

Avoiding The Activity Trap: Effective Problem Solving - Click To Read Article
Great HR professionals solve problems. They size up situations, identify solutions and then take action. But sometimes we need to slow the process down. We need to first understand what the REAL problem is before we do anything. There are times when taking no action is the best route. We aren't paid for activity.

Engaged Workers Impact Your Bottom-Line - Click To Read Article
The evidence is clear. Those employers who focus on optimizing their employee's contributions reap tremendous bottom-line benefits. Remember, unhappy employees make customers unhappy. The good news is that creating and maintaining high employee engagement is all within an organization's control. Employees will respond to management that takes care of them. Engaged workers are focused, hard working, and productive-and customers positively respond to them. There is tremendous financial impact, so managers cannot afford to ignore their employees.

Surviving A Tough Economy Requires Focused Workers - Click To Read Article
The unemployment rate now exceeds 9% and workers are scared. If a member of their family has not lost their job, they know someone who has. If they're lucky to still have their job, they may have had their pay cut, hours reduced, or seen their retirement fund evaporate. It's ugly and though we may be seeing faint signs of recovery, job losses are expected to hit 10% before we escape this economic calamity. Surviving in a tough economy requires a two-prong approach-addressing the immediate crisis, while positioning your organization for the long-term. Too many managers sacrifice their future by simply focusing on today.

Preserving Your Volunteer Fire & Rescue Department - Click To Read Article
What do you do when you are faced with losing a significant number of fire and rescue call personnel? How can you guarantee public safety when you are unsure how many, if any, of your volunteers will respond to a call? These are the problems faced by many communities in Maine and throughout the United States. With the rapid decline in the number of volunteers, more and more towns are forced to consider employing full-time staff-a decision that could run havoc with the financial well being of any community.

Operating Without A Human Resources Department - Click To Read Article
Great Human Resource professionals add value to any organization. Recruiting and retaining star performers, building a productive workforce, coaching managers to perform at higher levels, ensuring that the organization stays compliant, and raising the bar on performance are what HR brings to the table. HR can be the difference between success and failure in an organization. But what can an organization do if they don't have an HR professional on staff? This is the predicament faced by many companies.


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