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Succession Planning: Refilling the Pipeline - Click To Read Article
In the next 3 to 5 years, the first surge of Baby Boomers is expected to exit the workforce. The volume of turnover could be unprecedented and its impact on all organizations will be dramatic. Beyond the loss of people, there will be significant loss of experience, knowledge, perspective and wisdom. This prospect of losing so much talent and knowledge in a short period of time has forced even the most reluctant to take notice and begin focusing on succession planning.
Customer Service: Where Everyone Knows Your Name - Click To Read Article
Customers don’t interact with organizations. They interact with people and it is that experience that determines whether they buy or not; whether they become loyal customers or a lost opportunity. When your employees are engaged with your organization, when they believe in and enjoy what they are doing, then those positive feelings extend to the customer. Happy employees make happy customers and this translates into increased sales and profits. The attitude and feelings of your employees directly influences the customer experience.
HR Consulting: Taking The Plunge - Click To Read Article
So you want to be a Human Resource consultant. And why not? You’ve paid your dues in corporate life. You’ve risen to the top of your profession. It’s time for a new challenge.
HR consulting is a great career for the right individual—but the wrong profession for many. If you like predictability, the amenities of corporate life, a steady flow of people to your office, and a regular paycheck with benefits—then keep your day job. But if you’re comfortable with ambiguity, you thrive on change and uncertainty, and juggling multiple projects is what gets you out of bed every morning, then consulting may be for you.
Performance Appraisals: Critical Conversations - Click To Read Article
No one likes performance appraisals. Managers hate giving them. Employees hate receiving them and HR professionals hate policing the process. As one manager explained to me, doing a performance appraisal is similar to getting a root canal: both are painful; neither will kill you; but with a root canal, the trauma is over the next day. And yet, we continue to insist on doing appraisals hoping for different results.
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