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Reference Checks; are they reliable?



Reference Checks; are they reliable?
   

Some reasons why reference checking results may be misleading

• Applicants select references who they feel will give positive feedback.
• Applicants often "coach" their references regarding the position so they say the right things.
• Innovators and out-of-the-box thinkers are often screened out because their references provide stories and examples of behaviors that do not fit the norm or desired profile.
• Turnover of talent in many organizations makes it difficult for candidates to stay connected with the people who were in a position to truly observe their performance.
• Un-trained employees conducting reference checks "prompt" references for positive comments through the language they use.
• References may have hidden agendas that cloud their objectivity. For example, professors may want to help a student get a job because schools are ranked based on their ability to place students, or a current manager could lie in an effort to unload a weak employee or to keep a good one longer.
• Unless you take pictures or fingerprints, you have no way of knowing whether the applicant is the same person you are investigating. There are numerous documented cases where people fraudulently use someone else's "name" to get a job!
• Even simplified references like "dates of employment" can often be inaccurate because of bad recordkeeping or the fact that the individual shifted jobs many times within the corporation.
• Discrepancies and titles can also lead to candidate rejection even though the title mix-up is due to recordkeeping errors.

A “wrong” hire means turnover and turnover costs money. Do it right the first time!


Reference Checks; are they reliable? - To learn more about this author, visit G.J. Miller's Website.

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About the Author


G.J. Miller
(Visit G.J.'s Website)
The PartnerFirm Associates' collective expertise represents a full service National and International Human Resources offering,specializing in leadership and organization effectiveness. All of our HR Business Partners have a values based business orientation. We have been providing outsourced HR support for companies in North America for over 7 years and have combined experience delivering HR support to organizations in multiple countries over the past 20 years. The PartnerFirm, has located its Corporate head office in Canada with satellite operations and partners in the U.S. and Europe. Gay is the founder of The PartnerFirm Inc. She is a professional speaker and has had several articles published on topics related to Human Resources, Leadership and Values. During her career, she built HR departments from the ground up both nationally and internationally and at the Corporate level, and managed 11 HR professionals in 9 countries. As an HR Partner, she has worked at the strategic and tactical levels and is known for her ability to quickly assimilate into an organization. www.the partnerfirm.com/hrc info @thepartnerfirm.com 905-543-0681
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