Discover the secrets of what makes people tick
Discover the secrets of what makes people tick
Do:
- Provide what it takes to get the best from each and every employee:
- a good working environment and the tools to do the job
- security
- a sense of belonging/team spirit/friendship
- respect and recognition for achievements
- being given the opportunity to grow and develop.
- Check out what’s important to them about the way they do their job – and listen to and act on the answers!
- Get to know your people – find out what they enjoy doing and are good at both inside and outside work. This helps to build rapport, trust and loyalty.
- Give feedback – and often. Make it as specific as you can – ‘your report is really well structured and has a convincing conclusion’ is a lot more valuable than ‘that report is great’.
- Remember to say thank you – a few words go a long way.
Don’t:
- Assume that everyone is motivated by the same things as you are. Find out what works for them – pay linked to performance, training, holidays – different people want different things and at different stages of their lives.
- Expect people to read your mind! Explain your expectations – otherwise they will only find out what you want through trial and (more likely) error.
- Take it for granted that your people need the same level of support from you all the time. People need different things from you at different times – and tend to need more support when in a new job, taking on a different area of responsibility or under pressure to deliver to a tight deadline. Discuss with them what they feel comfortable with and notice what works for them.
- Think that people will know what’s going on in the team/business. Communicate frequently to keep people in the loop and make sure they know how to get more information if they want it.
- Forget that your employees are ambassadors for your organisation – if they are happy they will give positive messages to your customers and to prospective employees.
Applying these principles will help you to build positive relationships with the people who work with and for you and encourage them to stay with your business. In exit surveys one of the most frequent reasons for leaving an organisation is a ‘bad manager’ – use these tips and your staff won’t be saying that about you.
Discover the secrets of what makes people tick - To learn more about this author, visit Hilary Jeanes's Website.
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One of the trickiest areas for managers can be how to motivate your staff. Here are a few do’s and don’ts on the subject of motivation.
Do:
- Provide what it takes to get the best from each and every employee:
- a good working environment and the tools to do the job
- security
- a sense of belonging/team spirit/friendship
- respect and recognition for achievements
- being given the opportunity to grow and develop.
- Check out what’s important to them about the way they do their job – and listen to and act on the answers!
- Get to know your people – find out what they enjoy doing and are good at both inside and outside work. This helps to build rapport, trust and loyalty.
- Give feedback – and often. Make it as specific as you can – ‘your report is really well structured and has a convincing conclusion’ is a lot more valuable than ‘that report is great’.
- Remember to say thank you – a few words go a long way.
Don’t:
- Assume that everyone is motivated by the same things as you are. Find out what works for them – pay linked to performance, training, holidays – different people want different things and at different stages of their lives.
- Expect people to read your mind! Explain your expectations – otherwise they will only find out what you want through trial and (more likely) error.
- Take it for granted that your people need the same level of support from you all the time. People need different things from you at different times – and tend to need more support when in a new job, taking on a different area of responsibility or under pressure to deliver to a tight deadline. Discuss with them what they feel comfortable with and notice what works for them.
- Think that people will know what’s going on in the team/business. Communicate frequently to keep people in the loop and make sure they know how to get more information if they want it.
- Forget that your employees are ambassadors for your organisation – if they are happy they will give positive messages to your customers and to prospective employees.
Applying these principles will help you to build positive relationships with the people who work with and for you and encourage them to stay with your business. In exit surveys one of the most frequent reasons for leaving an organisation is a ‘bad manager’ – use these tips and your staff won’t be saying that about you.
Discover the secrets of what makes people tick - To learn more about this author, visit Hilary Jeanes's Website.
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Anne BarrAnne Barr has over 26 years experience in sales and marketing, six years as a franchisee. She has assisted over 367 business owners and purchasers to achieve their goals in career change, transition and exit strategy. She holds the designation of Certified Franchise Executive from the International Franchise Association, Certified Business Intermediary from the International Business Brokers Association and Board Certified Broker from the Texas Association of Business Brokers. Anne is active in professional organizations, networking groups and volunteers for non-profit entities. As owner/operator of four successful businesses, Anne has proven people skills and enjoys helping clients find the right "fit" in business ownership. Visit www.FranchiseOpportunitySpecialist.com for more information about me and my company. - Visit Anne Barr's Website |
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Jeff FosterWebBizIdeas.com is a Minneapolis website design company founded to help people start an internet business by providing them with website, business, and internet resources that help foster the growth of successful online businesses and develop innovative Internet business ideas. We specialize in internet consulting & internet marketing. - Visit Jeff Foster's Website |
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John BrennanJohn Brennan Ed.D. Dr. Brennan is President of Interpersonal Development, LLC, a training and development firm. Interpersonal Development has provided sales training and coaching to more than 3,000 sales reps from over 100 companies. A native of Australia, Dr. Brennan received his doctorate from the University of Rochester. His dissertation researched the effectiveness of Behavioral Modeling Technology in training people in interpersonal skills. While he has spent most of his career designing or delivering training, he was also a Vice-President of Sales of a training and development franchise with operations in 25 markets. Dr. Brennan has designed and delivered sales training in North America, Asia, Europe, Australia and the Middle East. He has been a guest speaker at numerous national and regional professional conferences. When Microsoft wanted Best Practices articles on sales for their web site, they called Dr. Brennan. The results are at http://office.microsoft.com/en-us/FX011387391033.aspx His firm’s clients have included Volvo, The Prudential, Merrill Lynch, Eastman Kodak, Gannett, Equifax Europe, the Economist Group and countless small businesses. - Visit John Brennan's Website |
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Stephanie RobeyStephanie Robey is President and CoFounder of Pivot Positive, LLC - an Internet marketing business focused on helping people start work at home ventures. Previously, she was employed at The Search Agency with over 20 years experience in graphic design and 10 years experience in online marketing. She was responsible for launching the Conversion Path Optimization (CPO) unit where she and her team have conducted hundreds of optimization tests for online companies across multiple verticals. She is a successful entrepreneur having started and sold 2 companies and remains on the board of directors of the third, PhotoSpin.com Stephanie began her career in the direct marketing realm creating and producing direct mail for many of the major cable television companies and directly attributes her understanding of Internet marketing to those early offline experiences. Stephanie is a graduate of San Diego State University with a BFA in Graphic Arts and also holds an Executive MBA from the Graziadio School of Business and Management at Pepperdine University. Read Steph's Blog Meet Steph and Dave Sign up for our Free 7-Day BootCamp: Self Employed & Rich - Visit Stephanie Robey's Website |
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