I Miss Upward Feedback
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I miss upward feedback programs.I know that many companies have 360 degree feedback programs, but those are often more formal and are used to address employees with specific development issues. 360's are very valuable tools but they are often not for everyone. Upward feedback programs can be.
In my former life, I worked for a company that had an upward feedback program. The program was anonymous and every employee had the ability to give the feedback to any person they had worked with at their level or at levels above. This was done once a year and the survey results were sent made available very quickly to the employee online.
Sure, there were a handful of people who used this as an opportunity to slam a supervisor, to make unprofessional comments, or to vent. But for the most part, it was a constructive exercise. I loved that my role in HR was not only to encourage participation but to educate employees how to give solid, constructive feedback to their supervisors. How to word things to get the point across in the most effective way. How to encourage the behaviors that they appreciated. How to nudge supervisors to tweak behaviors that were less desirable.
There were many specifics to the actual plan and how the information was used internally. The point is that I wish more companies would offer and encourage this type of feedback. I miss hearing from my colleagues and subordinates what I can do better and what they think I do really well.
I Miss Upward Feedback - To learn more about this author, visit Trisha McFarlane's Website.
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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