Boot Camp Training for Conflict Resolution Skills

Guest post by: Ben Nash
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Keeping the Change Process Cool - By Ben Nash

A few hours of conflict resolution training can help work groups and teams to better manage conflict levels in the workplace. Providing employees with a common conflict resolution language and process can pay dividends in maintaining productivity and morale. Eight key skills of conflict resolution are:

Recognize when conflict is holding you back from achieving your goals
Learn to look in the mirror to recognize your own role in the conflict
Identify your own conflict style under stress
Create mutual purpose
Speak persuasively
Listen actively
Prepare and implement an action plan

Using a short assessment, employees can identify their natural conflict handling style and learn to use other styles:

The Shark—aggressive and ego driven style
The Turtle—avoid conflict when ever possible style
The Teddy Bear—overly accommodating to other people’s point of view style
The Fox—willing to compromise style
The Owl—willing to collaborate style

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Keeping the Change Process Cool - By Ben Nash

About the Author: Ben Nash

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Ben Nash is the editor-in-chief of DailyHRTips.com. He is the founder and chief developer of the blog, providing tech/design support as well as tips and book reviews. Ben has held many interesting jobs in his professional career, including: barista, landscaper, public policy intern, barista (again), professional horse wrangler, ski lift attendant (aka "liftie"), political science teaching assistant, marketing and sales assistant, and an ecommerce/web developer. He also doubles as the Creative Director at Aspen Organization Development Consulting. Ben has interacted with many people, in many different organizations and offers some interesting insight on the human resources game. You can read his blog at http://www.DailyHRTips.com and visit his website at http://www.AspenOD.com.

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