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Jamie Resker Articles

Guest post by: Jamie Resker

Three Keys to Reducing Defensive Reactions to Feedback - Click To Read Article
Providing quality feedback is the most underutilized "tool" in any manager's toolkit. Because of the typical difficulties associated with such discussions many managers avoid or mishandle this basic responsibility. This article shows how to craft talking points that have a better chance for a "you're right, I do need to work on that" employee response instead of the all too common defensive reaction.

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About the Author: Jamie Resker
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Jamie Resker is Practice Leader and Founder of Employee Performance Solutions (EPS) and is an established thought leader and innovator in the area of performance feedback and talent management. She is the originator of the Performance Continuum Feedback Method�, a tool for systematically diagnosing employee performance issues and development opportunities and crafting messages about even the most sensitive issues. EPS teaches diagnostic and communications skills which through a series of exact steps, allow managers to communicate critical performance information to their employees in order to drive measurable and positive changes in behavior and job competence.� Jamie�s area of expertise focuses on helping managers to translate difficult to quantify and discuss behavior-based issues into hearable sayable talking points. Prior to starting EPS, Jamie held senior HR positions in a variety of business sectors.� Jamie is also the Director of the Work Systems Affiliates Performance Management Practice Group. Additionally, she is an instructor at the Boston University Corporate Education Group where she teaches one and two day programs on performance feedback and evaluation. Jamie was recently selected by the�North East Human Resource Association and Boston.com to be one�of their new Employee Engagement and Performance Issues�experts. Jamie will provide valuable advice in the Ask the HR Expert column where she joins a panel of distinguished experts and will answer some challenging questions from Boston.com readers.�Through coaching, training and licensing services the Jamie�s programs are used in organizations ranging from Fortune 1000 corporations to medium sized businesses, non-profit organizations and the US Government.

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Three Keys to Reducing Defensive Reactions to Feedback


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