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Employee Motivation and Engagement at T.G.I. Friday’s

Guest post by: Elizabeth Freedman

Article Overview: The importance of being engaged and enthusiastic about your work

Free Download - What Does Somebody Have to Do to Get Promoted Around Here? When You’re Feeling Overlooked at Work By Elizabeth Freedman
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Employee Motivation and Engagement at T.G.I. Friday’s

Let's imagine you work for a company called, "Counting the Minutes Until Quittin' Time," or "I Really Wish It Was the Weekend So I Wouldn't Have to Be Here"

This is what I found myself wondering at an airport T.G.I. Friday's the other week, eating a Tropical Splash Salad (so good) and being served by a very courteous, efficient gentleman named Evan. Sure, the operation seemed to be running smoothly, and given the number of folks waiting to get a seat, the restaurant wasn't exactly hurting for customers. And yet, despite the obvious signs of success, I kept getting stuck on the name - "Thank Goodness It's Friday!" What does it mean to be a business which, on some level, seems to celebrate the fact that we're living for the weekend, that fun only starts on Friday nights, and that good stuff doesn't happen until we've punched the clock? How would T.G.I. Friday's feel if their employees were counting the minutes until they were off work?

I know millions of us do feel this way -70% of us are either "dissatisfied" or "highly dissatisfied" with our current jobs, according to one survey. Far be it for me to stand in the way of a chain restaurant that serves some amazing potato skins, but we all know that it's a lot more fun to like your job than to be watching the clock all day. And, last I checked, it's also a lot more profitable for businesses when their employees are engaged and enthusiastic about their work - not just counting the moments until they can get the hell out the door. Why run a business - or call yourself something - that encourages otherwise?

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Home > Human-Resources > Elizabeth Freedman > Employee Motivation and Engagement at TGI Fridays >
Article Tags: Employee motivation, employment engagement

About the Author: Elizabeth Freedman
RSS for Elizabeth's articles - Visit Elizabeth's website

Elizabeth Freedman is an expert in career and workplace issues. She is the author of Work 101: Learning the Ropes of the Workplace without Hanging Yourself and The MBA Student's Job-Seeking Bible, and was a 2005 finalist for College Speaker of the Year, awarded by the Association for the Promotion of Campus Activities. Elizabeth runs a Boston-based career-development and coaching firm; clients include PricewaterhouseCoopers, Thomson Reuters and The Gillette Company. To bring Elizabeth to your next association event or workplace meeting, please visit http://www.elizabethfreedman.com.

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More from Elizabeth Freedman
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Employee Motivation and Engagement at TGI Fridays
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Re: Finding AND Keeping Good People Re: Finding AND Keeping Good People - Employee retention or as you mention “Keeping the Good People” is one of the biggest challenges for any growing business. It takes a huge effort from the entrepreneur’s end. I can come up with the following when it comes to KEEPing the good people- 1. Motivation of the employees 2. Recognition of the needs of the employees 3. Activities to make the employees feel valuable towards the organization 4. Make benefits more accessible 5. Offer profit sharing incentives 6. Create clear career paths at the company 7. Consider telecommuting, job sharing and other flexible working arrangements 8. Incentives are essential and they don't have to be huge 9. Have other managers praise an employee's work 10. Be sensitive to the balance between work and private life
Evan's Engaged! Congrats! Evan's Engaged! Congrats! - CONGRATS! on the Engagement!
Re: How To Stay Motivated In Your Business Re: How To Stay Motivated In Your Business - Motivation spurs people into actions every time. When there is no motivation the reason to move forward seems lost. Thanks so much for this post Evan
Re: If Twitter works - which are your benefits? Re: If Twitter works - which are your benefits? - I really don't think this tool has helped us at all, but I'm not very good with keeping up. I only use it on Fridays. I know some people have had really good luck with it. I was reading where one person lauched a t-shirt company using their Twitter acct. I suppose if you have a big following, you may as well take advantage of it.
Balance - Make time for things you love Balance - Make time for things you love - To kick things off in this new forum category I wanted to share with you some of the lessons I learned from Jim Cathcart. Jim's simple message is to make time for the things that you love. No matter how busy we get in life, no matter how ambitious we are in chasing our business dreams, we still need to make time for the things that we love - be it family, friends, music, motorcycles, etc - whatever means something to you. If you don't make time for those things then you're bringing less to the table. If you're just a business machine then eventually you will burn out and have an empty life. Jim recommends finding time every day to doing the things that you love. It will give your life more meaning as well as make you happier. In my life, for example, I committed to spending more time with my family and I now only go into the office from Monday to Thursday. I'm home on Fridays and spend time with my wife. I've also created a journal where I try to do something meaningful for someone in my life every day. It could be a heartfelt thank you card to someone who helped me, clipping and mailing a news story to a friend who would find it interesting, or surprising my wife with chocolates. I find that by doing something every day and by being home on Fridays I've been able to increase the quality of my life and my business has also grown in the process. What have you done to make time of the things that you love?


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