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HR Lessons from the Canucks: What Businesses Can Learn From the Firing of Dave Nonis

HR Lessons from the Canucks: What Businesses Can Learn From the Firing of Dave Nonis

The firing of Vancouver Canucks General Manager, Dave Nonis, has catapulted the Canucks and its owners into the glaring light of public scrutiny. The media activity and the public response across the city has highlighted some critical lessons for all companies on how to effectively manage employees. For small businesses, in particular, these lessons can be particularly helpful as they compete for talent in this tight labour market.

“All businesses operate under a microscope and how a company portrays itself to the public determines how easily that company can attract and retain employees,” says Cissy Pau, Principal Consultant of Clear HR Consulting. “Small businesses need to be very aware of the challenges of hiring, managing and firing employees because they do not usually have the luxury of deep pockets to overcome major mistakes.”

After following the media coverage of Nonis’ dismissal, some key HR lessons small businesses can learn from the Canucks to avoid costly and time-consuming mistakes include:

1. Leadership Begins at the Top

Leaders set the vision for the company. They set the example for how the company and its employees should work and operate to achieve company goals. Owners, presidents and managers all play a part in leading the company.

2. Job Descriptions and On-Going Performance Feedback are Critical

Being clear on a position’s duties, responsibilities, performance expectations and required qualifications is the roadmap to success. Communicating regular feedback to employees on their performance in relation to expectations will create stronger performers. A clear job description and timely feedback will certainly help the next GM.

3. Effective Employee Communication is Paramount

How a company communicates major decisions and company direction is critical for success. Employees need to know how decisions will impact them in their jobs in order for them to remain committed to the company. Not communicating effectively puts the company in a state of flux and creates unnecessary anxiety for staff and customers alike.

4. Employer Branding is as Important as Customer Branding

Many companies spend a tremendous amount of time, money and energy determining their customer brand or “fan experience”. Unfortunately, the employee experience is often overlooked. Employees are the ones who carry out company plans and goals. Without the employee experience being as strong as the customer experience, the customer experience will inevitably suffer.

5. Public Perception and Reputation Determines Whether Employees Want to Work for You

How employees perceive the company as an employer will affect their interest in working for you. All small businesses need to establish and maintain an impeccable reputation and present themselves as an ideal employer. For the Canucks, their ability to attract the next GM, future players, and other employees will be partly determined by their reputation and how they handle the current situation.





HR Lessons from the Canucks What Businesses Can Learn From the Firing of Dave Nonis - To learn more about this author, visit Cissy Pau's Website.

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Dave Kurlan
Dave Kurlan is the founder and CEO of Objective Management Group, Inc., the industry leader in sales assessments and sales force evaluations, and the CEO of David Kurlan & Associates, Inc., a consulting firm specializing in sales force development. Dave has been a top rated speaker at Inc. Magazine's Conference on Growing the Company, the Sales & Marketing Management Conference and the Gazelles Sales & Marketing Summit. He has been featured on radio and TV, including World Business Review with General Norman Schwarzkopf, in Inc. Magazine, Selling Power Magazine, Sales & Marketing Management Magazine and Incentive Magazine. He is the author of Mindless Selling and Baseline Selling – How to Become a Sales Superstar by Using What You Already Know about the Game of Baseball. He created and wrote STAR, a proprietary recruiting process for hiring great salespeople, and he writes Understanding the Sales Force, a popular business Blog and is a contributing author to The Death of 20th Century Selling and 101 Great Ways to Improve Your Life, Volume 2. - Visit Dave Kurlan's Website

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She is a successful entrepreneur having started and sold 2 companies and remains on the board of directors of the third, PhotoSpin.com   Stephanie began her career in the direct marketing realm creating and producing direct mail for many of the major cable television companies and directly attributes her understanding of Internet marketing to those early offline experiences.  Stephanie is a graduate of San Diego State University with a BFA in Graphic Arts and also holds an Executive MBA from the Graziadio School of Business and Management at Pepperdine University.

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Cissy Pau
(Visit Cissy's Website) Cissy Pau, Principal Consultant of Clear HR Consulting Inc. (http://www.clearhrconsulting.com), has a winning track record of more than 13 years in Human Resources management. Cissy has earned a reputation as a leading HR expert in the Vancouver and Lower Mainland business communities. This HR expert specializes in and is passionate about developing and implementing practical HR policies, procedures and systems for companies experiencing growth and change. As an advisor and partner to business owners on strategic and tactical HR matters, Cissy relentlessly delivers HR solutions that are realistic, practical and easy to implement, while fully supporting the business' financial and operational goals. Learn more about HR services at http://www.clearhrconsulting.com/se rvices/index.html, or visit her human resources blog at http://www.clearhrconsulting.com/bl og/.

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