Oh, By The Way, FYI, and Other Messages of Great Importance
Oh, By The Way, FYI, and Other Messages of Great Importance
Babe Lehrer, in her book Men, They Just Don't Get It! tells the story of a podiatry assistant. She has a nice drive to work. She's humming and working well. It looks like a perfect day. Wrong.
"Right after lunch came the bombshell! The good doctor told all of us that he had offered free podiatry services that afternoon, to anyone who wanted or needed help from the mission downtown!
As I came out of the lunchroom, I opened the door to the waiting room and took a peek . . . not only was every seat in the waiting room filled, but people were sitting close together on the floor . . . I glanced up . . . there was a very long, seemingly endless line of people waiting to get into the office."
The office didn't close until well into the evening. The assistant nearly crawled to her car. As she drove home she fantasized about a nice relaxing bath and a shoulder rub. When she arrived home she found cars parked all down the street and in her driveway. Frightened she got out of the car and ran through the house and out to the back porch. There she heard her husband yell out to her, "Honey, I forgot to tell you that we're having a barbecue tonight."
Men and women think differently. Those differences are neither right nor wrong but they can result in confusion and conflict. In the story above, the doctor probably thought that the office was going to be open anyway, and everyone there was prepared to work with foot problems, so the information about the huge influx of people wasn't needed. As far as the husband not telling his wife about inviting everyone to a barbecue . . . that was just wrong.
Dr. Pat Heim, an expert on gender differences knows that men and women grow up in different cultures while learning different lessons. She says, " The hitch is that the rules of these cultures are typically invisible and these invisible rules are the cause of many misunderstandings as men and women work together . . ."
Dr. Heim's diversity training video, Invisible Rules: Men, Women and Teams provides information and insight that is the basis for better understanding and communication between the sexes.
Among her insights:
Men and women have radically different ideas of what it means to be a team player.
Our meeting behaviors are different. For men, the meeting often doesn't happen in the meeting and women may not know this.
Women often use disclaimers, hedges, and tag questions in their linguistic behavior, which can backfire when talking to men.
Our non-verbal communication is different. For example, when women nod it means "I hear you," while men nod in agreement.
The diversity training video Invisible Rules: Men, Women and Teams is a great introduction to gender differences.
We must first recognize the fact that men and women think differently. Next we must solve gender communication problems by identifying what the differences are. Speaking up, discussing, and listening are the first steps for more successful gender communication in the workplace and at home.
Oh By The Way FYI and Other Messages of Great Importance - To learn more about this author, visit Don Doman's Website.
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Sometimes information doesn't get passed along. Sometimes it's tacked on as an afterthought. Sometimes it's as though the information doesn't really matter at all. And, sometimes it's a gender problem.
Babe Lehrer, in her book Men, They Just Don't Get It! tells the story of a podiatry assistant. She has a nice drive to work. She's humming and working well. It looks like a perfect day. Wrong.
"Right after lunch came the bombshell! The good doctor told all of us that he had offered free podiatry services that afternoon, to anyone who wanted or needed help from the mission downtown!
As I came out of the lunchroom, I opened the door to the waiting room and took a peek . . . not only was every seat in the waiting room filled, but people were sitting close together on the floor . . . I glanced up . . . there was a very long, seemingly endless line of people waiting to get into the office."
The office didn't close until well into the evening. The assistant nearly crawled to her car. As she drove home she fantasized about a nice relaxing bath and a shoulder rub. When she arrived home she found cars parked all down the street and in her driveway. Frightened she got out of the car and ran through the house and out to the back porch. There she heard her husband yell out to her, "Honey, I forgot to tell you that we're having a barbecue tonight."
Men and women think differently. Those differences are neither right nor wrong but they can result in confusion and conflict. In the story above, the doctor probably thought that the office was going to be open anyway, and everyone there was prepared to work with foot problems, so the information about the huge influx of people wasn't needed. As far as the husband not telling his wife about inviting everyone to a barbecue . . . that was just wrong.
Dr. Pat Heim, an expert on gender differences knows that men and women grow up in different cultures while learning different lessons. She says, " The hitch is that the rules of these cultures are typically invisible and these invisible rules are the cause of many misunderstandings as men and women work together . . ."
Dr. Heim's diversity training video, Invisible Rules: Men, Women and Teams provides information and insight that is the basis for better understanding and communication between the sexes.
Among her insights:
Men and women have radically different ideas of what it means to be a team player.
Our meeting behaviors are different. For men, the meeting often doesn't happen in the meeting and women may not know this.
Women often use disclaimers, hedges, and tag questions in their linguistic behavior, which can backfire when talking to men.
Our non-verbal communication is different. For example, when women nod it means "I hear you," while men nod in agreement.
The diversity training video Invisible Rules: Men, Women and Teams is a great introduction to gender differences.
We must first recognize the fact that men and women think differently. Next we must solve gender communication problems by identifying what the differences are. Speaking up, discussing, and listening are the first steps for more successful gender communication in the workplace and at home.
Oh By The Way FYI and Other Messages of Great Importance - To learn more about this author, visit Don Doman's Website.
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Dave KurlanDave Kurlan is the founder and CEO of Objective Management Group, Inc., the industry leader in sales assessments and sales force evaluations, and the CEO of David Kurlan & Associates, Inc., a consulting firm specializing in sales force development. Dave has been a top rated speaker at Inc. Magazine's Conference on Growing the Company, the Sales & Marketing Management Conference and the Gazelles Sales & Marketing Summit. He has been featured on radio and TV, including World Business Review with General Norman Schwarzkopf, in Inc. Magazine, Selling Power Magazine, Sales & Marketing Management Magazine and Incentive Magazine. He is the author of Mindless Selling and Baseline Selling – How to Become a Sales Superstar by Using What You Already Know about the Game of Baseball. He created and wrote STAR, a proprietary recruiting process for hiring great salespeople, and he writes Understanding the Sales Force, a popular business Blog and is a contributing author to The Death of 20th Century Selling and 101 Great Ways to Improve Your Life, Volume 2. - Visit Dave Kurlan's Website |
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David AchesonDavid Acheson is the founder of DCJA Consultancy. DCJA Consultancy is a management consultancy business specialising in B2B sales consultancy. They offer bespoke and packaged sales consultancy including Sales Optimisation Review, Interim Sales Management, Sales & Marketing Review, 1:1 Sales & Management Staff Analysis, Management Training, Solution Sales Training, Creation of New Pay Plan, KPI's, run Customer Feedback Campaigns, assist with Recruitment, Coaching, Appraisals and set up Strategic Marketing Campaigns. David spent his early career in accountancy and then moved into sales in 1982, working in Office Equipment, IT, Advertising, Training, Outsourcing and Consultancy. He has held many Senior Positions in SMBs and Global Organisations including Head of Sales Operations & Head of Business Development. His knowledge, skills and great experience of the Sales Industry has led to David making keynote speeches and running educational sessions to key businesses through organisations including The Chamber of Commerce and Business Link. - Visit David Acheson's Website |
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Linda RichardsonLinda Richardson is the Founder and Executive Chairwoman of Richardson, a global sales training and performance improvement company. As a recognized leader in the industry, she has won the coveted Stevie Award for Lifetime Achievement in Sales Excellence and she was identified by Training Industry, Inc. as one of the “Top 20 Most Influential Training Professionals.” Ms. Richardson is credited with the movement to Consultative Selling and is the author of ten books on selling and sales management, including Sales Coaching — Making the Great Leap from Sales Manager to Sales Coach, and Stop Telling, Start Selling. She teaches sales and management at the Wharton Graduate School of the University of Pennsylvania and the Wharton Executive Development Center. Linda is a frequent speaker at industry and client conferences, has been published extensively in industry and training journals, and has been featured in numerous publications, including The Wall Street Journal, Forbes, Nation’s Business, Selling Power, Success, and The Conference Board Magazine. Learn more about Richardson's sales training and performance improvement solutions at http://www.richardson.com web - Visit Linda Richardson's Website |
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